TSB-0041-23
Service Bulletin Details
Public Details for: TSB-0041-23
Tsb: some 2023 model year gr corolla, rav4, rav4 hybrid, rav4 prime, and venza hybrid vehicles with multimedia version older than 1564 may exhibit one or more of the following conditions: ?Head unit rebooting (does not affect backup camer
- 2023 -
Models from 2023
2023 TOYOTA GR COROLLA |
2023 TOYOTA PRIUS |
2023 TOYOTA PRIUS PRIME |
2023 TOYOTA RAV4 |
2023 TOYOTA RAV4 PRIME |
2023 TOYOTA VENZA |
T-SB-0041-23 June 30, 2023 Audio Head Unit Software Update (Denso Ten) Service Category Audio/Visual/Telematics Market USA and Section Mexico Audio/Video Applicability YEAR(S) MODEL(S) 2023 GR Corolla, Prius, Prius Prime, RAV4, RAV4 HV, RAV4 Prime, Venza HV ADDITIONAL INFORMATION Introduction Some 2023 model year GR Corolla, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles with multimedia version older than 1564 may exhibit one or more of the following conditions: Head unit rebooting (does not affect backup camera). Head unit does not boot up (does not affect backup camera). Display screen flickers (does not affect backup camera). Map is not displayed. User profile enhancements. The French “Share ETA” screen is not completely in French. Incoming call ringing continues even after ignoring or ending the call. Some 2023 model year Prius and Prius Prime vehicles with multimedia version older than 1586 may exhibit one or more of the following conditions: Head unit rebooting (does not affect backup camera). Head unit does not boot up (does not affect backup camera). Display screen flickers (does not affect backup camera). A software update is now available to address these conditions. Follow the procedures in this bulletin to update the software. © 2023 Toyota Motor Sales, USA Page 1 of 9 T-SB-0041-23 June 30, 2023 Page 2 of 9 Audio Head Unit Software Update (Denso Ten) Table of Contents Warranty Information ............................................................................................................... 3 For USA Market ................................................................................................................. 3 For Mexico Market ............................................................................................................. 3 Multimedia Software Update Information ................................................................................. 4 Head Unit Software Version Confirmation ............................................................................... 5 Continuous Head Unit Reboot Condition ................................................................................. 6 USB Update Procedure ........................................................................................................... 7 © 2023 Toyota Motor Sales, USA T-SB-0041-23 June 30, 2023 Page 3 of 9 Audio Head Unit Software Update (Denso Ten) Warranty Information For USA Market OP CODE DESCRIPTION TIME OFP T1 T2 EL2303 Software Update 0.6 86140-#####* 86100-#####* 87 74 *Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter. APPLICABLE WARRANTY (USA) This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. For Mexico Market OP CODE DESCRIPTION TIME OFP T1 T2 EL2303 Software Update 0.6 86140-#####* 86100-#####* 87 74 *Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired by searching for the parts in the Electronic Parts Catalog using the VIN filter. APPLICABLE WARRANTY (MEXICO) This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 60,000 kilometers, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2023 Toyota Motor Sales, USA T-SB-0041-23 June 30, 2023 Page 4 of 9 Audio Head Unit Software Update (Denso Ten) Multimedia Software Update Information MODEL HEAD UNIT GR Corolla SOFTWARE UPDATE FILE rb_update_2023_GRCOROLLA_NE_HU_C_01564.zip Entry rb_update_2023_PRIUS_NE_HU_C_01586.zip Prius, Prius Prime Premium RAV4, RAV4 HV, RAV4 Prime rb_update_2023_PRIUS_NP_HU_C_01586.zip rb_update_2023_RAV4_NE_HU_C_01564.zip Entry rb_update_2023_VENZA_NE_HU_C_01564.zip Venza HV Premium rb_update_2023_VENZA_NP_HU_C_01564.zip MULTIMEDIA SOFTWARE FILE DOWNLOAD The multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the file name in the table above. Once downloaded, do NOT extract the files (unzip), the files need to be saved directly to a blank USB flash drive. Confirm there is no “(1)” or similar suffix on the file due to multiple downloads. Do NOT rename the file unless it is to remove “(1)” or similar. Multiple files can NOT be on the same USB flash drive; if there are two files on the USB flash drive beginning with “rb_update” the software installation will NOT begin. Use a blank USB flash drive from a trusted “name-brand” manufacturer with the following specifications: Storage capacity: 4 – 32 GB. USB flash drives larger than 32 GB that can be partitioned to smaller sizes will NOT work. If a 32 GB USB flash drive is not working, try a smaller capacity USB flash drive. Communication format: USB 2.0 or newer. File format: FAT 32 (Windows®). USB-C vehicles will require a USB-C flash drive or adapter that is capable of transferring data (not just charging). © 2023 Toyota Motor Sales, USA T-SB-0041-23 June 30, 2023 Page 5 of 9 Audio Head Unit Software Update (Denso Ten) Head Unit Software Version Confirmation 1. Select the gear icon, scroll down, and select Software update. Figure 1. NOTE If it is NOT possible to perform this step due to rebooting, go to the Continuous Head Unit Reboot Condition section. 2. Select Model Info to view the head unit version number. Is the head unit software up to date? (Refer to Table 1 below.) YES — This bulletin does NOT apply, continue diagnosis using the applicable Repair Manual. NO — Continue to step 3. 3. Verify that the software is up to date on the Software Update screen. Figure 2. Figure 3. Is the head unit software version in the vehicle one of the previous versions listed in Table 1? YES — Continue to the Continuous Head Unit Reboot Condition section. NO — This bulletin does NOT apply, continue diagnosis using the applicable Repair Manual. Table 1. Software Version Information MODEL TYPE GR Corolla, RAV4, RAV4 Hybrid, RAV4 Prime, Venza HV HU Version PREVIOUS VERSION CURRENT VERSION < 1564 1564 < 1586 1586 Prius, Prius Prime © 2023 Toyota Motor Sales, USA T-SB-0041-23 June 30, 2023 Page 6 of 9 Audio Head Unit Software Update (Denso Ten) Continuous Head Unit Reboot Condition 1. Turn the ignition to IG-ON. 2. Does the head unit exhibit a continuous rebooting condition? YES — Continue to step 3. NO — Go to the USB Update Procedure section. 3. Turn the ignition to IG-OFF. 4. Disconnect the cable from the 12V battery negative terminal for 10 minutes, then reconnect it. Refer to TIS, applicable model and model year Repair Manual: 2023 GR Corolla: Power Source/Network – Battery/Charging – “G16E-GTS (Battery / Charging): Battery: Removal” 2023 Prius: General – Maintenance – “2ZR-FXE Auxiliary Battery: Removal” 2023 Prius Prime: General – Maintenance – “M20A-FXS (Battery / Charging): Auxiliary Battery: Removal” 2023 RAV4: Power Source/Network – Battery/Charging – “A25A-FKS (Battery / Charging): Battery: Removal” 2023 RAV4 Hybrid: Power Source/Network – Battery/Charging – “A25A-FXS (Battery / Charging): Auxiliary Battery: Removal” 2023 RAV4 Prime: Power Source/Network – Battery/Charging – “A25A-FXS (Battery / Charging): Auxiliary Battery: Removal” 2023 Venza Hybrid: Power Source/Network – Battery/Charging – “A25A-FXS (Battery / Charging): Auxiliary Battery: Removal” 5. Turn the ignition to IG-ON, the head unit should boot up normally. HINT If the head unit does NOT boot up normally, the battery may need to be disconnected for longer than 10 minutes. 6. Does the head unit boot up normally after disconnecting the battery for longer than 10 minutes? YES — Continue to the USB Update Procedure section. NO —This bulletin does NOT apply, continue diagnosis using the applicable Repair Manual. © 2023 Toyota Motor Sales, USA T-SB-0041-23 June 30, 2023 Page 7 of 9 Audio Head Unit Software Update (Denso Ten) USB Update Procedure 1. Download the software from the Software Update Information section onto an empty USB flash drive. 2. Select the gear icon and scroll down to Software update. Figure 4. 3. Insert the prepared USB flash drive (may be an orange-colored device) into the vehicle’s data USB port. Figure 5. NOTE If there are no media files on the USB flash drive, there may be a “Device no response” banner. This is normal. Figure 6. 4. Select Update Software. NOTE The Update Software button may not be available immediately after inserting the USB flash drive. The head unit is unzipping the software update file, and it may take up to 10 minutes for this button to become available to press. If the button does NOT appear within 20 minutes, refer to the Multimedia Software Update File Download notice on page 4. 5. Select Accept on the Terms of service screen. Figure 7. © 2023 Toyota Motor Sales, USA T-SB-0041-23 June 30, 2023 Audio Head Unit Software Update (Denso Ten) USB Update Procedure (continued) 6. Wait for the update to download. Once the head unit begins installation, the update will take about 15 minutes per update file. Figure 8. NOTE Do NOT turn OFF the engine or ACC BEFORE the software is ready for updating. Do NOT remove the USB flash drive until instructed in step 9. Selecting Cancel will cancel the installation of the specific component, but it can be installed manually later. A. When the update is complete, “Install Complete” will show on the head unit, as shown in Figure 9. Figure 9. B. The “Software update” pop-up message may also appear, as shown in Figure 10. NOTE If you are prompted to upload a report as shown in Figure 11, insert a blank USB to remove the .JSON files. These files are NOT needed. Figure 10. Figure 11. © 2023 Toyota Motor Sales, USA Page 8 of 9 T-SB-0041-23 June 30, 2023 Page 9 of 9 Audio Head Unit Software Update (Denso Ten) USB Update Procedure (continued) 7. Perform an ignition cycle. 8. After the system has successfully booted up, wait two minutes. 9. Remove the USB flash drive. 10. Perform steps 1 – 3 of the Head Unit Software Version Confirmation section to verify the software version matches the table below. Table 2. Software Version Information MODEL TYPE GR Corolla, RAV4, RAV4 HV, RAV4 Prime, Venza HV HU Version Prius, Prius Prime CURRENT VERSION 1564 1586 © 2023 Toyota Motor Sales, USA