BIG5JUL23_28

CUSTOMER SERVICE
SERVICE CAMPAIGN H439 N795 H440 N796 – SOFTWARE UPDATES
OWNER NOTIFED PROGRAM H439 N795 –
SOFTWARE UPDATES
OWNER NOTIFED PROGRAM H440 N796 –
SOFTWARE UPDATES
AFFECTED MODELS
21-23MY E-PACE, F-PACE, I-PACE,21MY XF
20-23MY Defender, 21-23MY Discovery Sport
22-23MY Range Rover, 21-23MY RR Evoque, 2122MY RR Velar
AFFECTED MODELS
21-23MY E-PACE, F-PACE, 21-22MY I-PACE, 21MY
XF
20-22MY Defender, 21-22MY Discovery
21-22MY RR Evoque, 21MY RR Velar
VOLUME AFFECTED
US 91 CAN 16
VOLUME AFFECTED
US 1169 CAN 124
REPAIR
A concern has been identified where certain
vehicles are failing to complete existing Software
Over The Air (SOTA) updates for the Vehicle Domain
Controller (VDC) and PIVI. These vehicles have now
been stopped from future SOTA attempts and
require a wired intervention. A software update to
the TCU is required
REPAIR
A concern has been identified where certain vehicles are
failing to complete existing Software Over The Air
(SOTA) updates for the Vehicle Domain Controller (VDC),
PIVI and Gateway Module A (GWM). These vehicles have
now been stopped from future SOTA attempts and
require a wired intervention. A software update to the
TCU and GWM is required
REPAIR TIME
1.1 hrs + DIDO
REPAIR TIME
1.2 hrs + DIDO
CAMPAIGN LAUNCH
June 19th, 2023
CAMPAIGN LAUNCH
June 21st, 2023
Notes
Retailers should check the warranty portal to
confirm affected VIN and following the bulletin
service procedure, repair the vehicles at the next
service visit.
Notes
Retailers should check the warranty portal to
confirm affected VIN and following the bulletin
service procedure, repair the vehicles at the next
service visit.
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