A9123172071056_1

Technical Service Bulletin
91 MIB3: Outlook contacts are not accessible via the MMI when using Apple devices
91 23 17 2071056/1 July 24, 2023.
Model(s)
Year
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6, A6 allroad,
S5, RS 6 Avant,
2021 – 2024
A7, S7, RS 7,
A8, S8, e-tron
quattro, e-tron
Sprotback
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
A7 e quattro
2021 – 2022
A8 e quattro
2021
e-tron S quattro,
e-tron GT, and
RS e-tron GT
2022 – 2024
VIN Range
Vehicle-Specific Equipment
All
MIB3
Condition
Customer states:
• Only some of their phone’s contacts are shown.
• The customer is using the export function from the Outlook app on their iPhone. These contacts are not shown
in the vehicle.
Technical Background
Software changes in the Outlook app result in restricted compatibility with the vehicle’s Bluetooth function.
© 2023 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
Please advise the customer that Outlook contacts can be integrated in the iPhone’s phone book via the operating
system’s integrated function (Settings -> Contacts -> Accounts -> Add Accounts -> Microsoft Exchange).
Alternatively, the customer can use Apple CarPlay to access their Outlook contacts.
Using the function supplied by Outlook will result in those contacts being stored in a way that is incompatible with
the vehicle.
1. Do not perform any repairs. Any repairs for this concern may be denied.
2. This problem is caused by a third party application and therefore cannot be resolved by Audi.
Warranty
This concern is due to a third party system and is not covered by any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2071056) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.