SSM75999

8/2/23, 8:31 AM
TOPIx - SSM75999 - Startup Battery Reduced State of Charge (SOC)
Reference
SSM75999
Models
Defender / L663
Discovery / L462
Discovery Sport / L550
New Range Rover / L460
New Range Rover Evoque / L551
New Range Rover Sport / L461
Range Rover Velar / L560
Title
Startup Battery Reduced State of Charge (SOC)
Category
Electrical
Last modified
10-Jul-2023 00:00:00
Symptom
206000 Warning Indicators
Content
L663, L462, L460, L461, L550, L551, L560
23MY onwards
MHEV vehicles only
Issue:
Customers are reporting 'Stop Safely' and 'Electric Charging fault' warning messages displayed on the
Instrument
Panel Cluster. The following Diagnostic Trouble Codes (DTC)s may also be stored in the Battery Energy
Control Module (BECM):
- U0120-00
- P0DA8-62
- U0064-87.
Cause:
The cause is currently unknown and is under investigation. The information gathered from
this SSM will assist the investigation.
Action:
Upon a vehicle entering the retailer with 'Stop Safely' and 'Electric Charging fault' warning messages
displayed on the Instrument Panel Cluster, continue diagnosis using the TOPIx workshop manual and
TOPIx Cloud, as required. Extra care must be taken to make sure all BISG electrical connections and
connector pins are secure and correctly installed.
If no fault is found by continuing further diagnosis, and the same warning messages and DTCs become
present again within 2 days:
Collect the Power Mode Zero (PMZ) logs with the existing Belt Intergrated Starter Generator (BISG)
installed.
For guidance on collecting the PMZ logs, on TOPIx, go to, Browse All > Documents > Diagnostics >
General > CAN logger > Open 'VCI_CAN_Logger_1 - JLR VCI CAN Logger'
https://topix.landrover.jlrext.com/topix/content/document/view?id=1700122
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8/2/23, 8:31 AM
TOPIx - SSM75999 - Startup Battery Reduced State of Charge (SOC)
Raise an Electronic Product Quality Report (EPQR) with the following information:
- This SSM reference (SSM 75999)
- Engineering reference: PTS_100
- The PMZ logs
- The serial number located on the existing BISG
Renew the BISG
If the same warning messages and DTCs become present again within 2 days, after renewing the BISG:
Collect the PMZ logs again, this time with the new BISG installed
For guidance on collecting the PMZ logs, on TOPIx, go to, Browse All > Documents > Diagnostics >
General > CAN logger > Open 'VCI_CAN_Logger_1 - JLR VCI CAN Logger'
Raise a Technical Assistance (TA) with the following information:
- This SSM reference (SSM 75999)
- Engineering reference: PTS_100
- The PMZ logs for the new BISG
- The serial number located on the new BISG
anBhdHRlcnM7MjAyMy0wOC0wMlQxMjoyOToxMC41MDhaOzEzNi4yMjYuNTAuMTEzOw==
https://topix.landrover.jlrext.com/topix/content/document/view?id=1700122
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