No. 53-21-1
Service Bulletin Details
Public Details for: No. 53-21-1
Technical information for the message a??E-power not availablea?? Appears in the instrument cluster with the message a??Oil level too high"
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2023
2023 PORSCHE PANAMERA 4 E-HYBRID |
Models from 2021
2021 PORSCHE PANAMERA 4 E-HYBRID |
Models from 2020
2020 PORSCHE PANAMERA 4 E-HYBRID |
Models from 2019
2019 PORSCHE PANAMERA 4 E-HYBRID |
Models from 2018
2018 PORSCHE PANAMERA 4 E-HYBRID |
Models from 2017
2017 PORSCHE PANAMERA 4 E-HYBRID |
Service Technical Information 53/21 ENU 2470 2 Message “E-Power not available” appears in the instrument cluster with the message “Oil level too high” (53/21) Change overview: Release Date Change 0 05/05/2021 First publication 1 07/11/2023 • • • • Separate document created for Panamera (971) Software overview supplemented Reference to exhaust emission standard “ULEV” supplemented Note on specific language supplemented Vehicle Type: Panamera E-Hybrid (97A / 97B / 97C) Model Year: As of 2017 up to 2023 Concerns: DME control unit Information: The message ‘E-Power not available’ is displayed in the instrument cluster. The entry ‘P103A00 – Engine oil – fuel content too high’ is also stored in the fault memory of the DME control unit. This is not a technical defect, but a protective function of the engine control system, which is responsible for the unavailable E-function. Cause: If the vehicle is driven more frequently for short distances, fuel can accumulate in the engine oil. To prevent or correct this complaint, the combustion engine must be run for longer periods. Action: • Inform the customer about the potential causes of this behavior and its avoidance using the specific language for TI 53/21. Observe the specific language under “2470 – Specific language for TI 53/21” in the information medium TI – Technical Information, Main Group 2 – Fuel supply. Information Also use the description in the Owner’s Manual regarding the vehicle’s system limits. In addition, inform the customer that the oil can be regenerated by driving for 30 minutes at an engine oil and coolant temperature of >50°C/ 122°F and then electric mode is available again. • If the communicated content in the specific language does not contribute to customer satisfaction, document the greyed-out screen message and perform a one-off oil change including oil filter. Then additionally program the DME control unit to reset the value for the mass of petrol and alcohol in the oil and – if available – upload a new DME data status. AfterSales Jul 11, 2023 Page 1 of 5 2 Service 2470 ENU Technical Information 53/21 Required tools Tools: 9900 - PIWIS Tester 3/4 with PIWIS Tester software version 41.900.052 (or higher) installed. Battery charger with a current rating of at least 90 A, e.g. 90 A battery charger. For further information about the battery chargers to be used, see the corresponding Workshop Manual. Workshop Manual '270689 Charging vehicle electrical system and battery' Torque wrench, e.g. V.A.G 1331A - torque wrench 6-50 Nm (4.5-37 ftlb.) • • • Required parts and material as needed Parts Info: Material: Part No. Designation – Location Number 9A719840500 Oil filter element with sealing ring 1 piece PAF013849 Sealing ring, A14 x 20 – Oil drain plug 1 piece Part No. Designation Quantity ... Engine oil 1) ... 1) 00004330501 Grease for O-ring 100 g/ 3.52 oz tube 2) 1) The required engine oil and the filling capacity depend on the vehicle and model year and can be found in PCSS under “1701--00 Allocation of approved engine oils”, or Workshop Manual '170117 Draining and adding engine oil'. 2) approx. 2 grams/ 0.07 oz required per vehicle Changing oil and filter Work Procedure: 1 2 Replace oil filter. Workshop Manual '173055 Replacing oil filter' Change engine oil. Workshop Manual '170117 Draining and filling engine oil' Re-program DME control unit Information For the vehicles for which a complaint is received, the software version does not change because only the old application software is re-installed. This programming step resets the value "Total amount of petrol and alcohol in oil" and can prevent possible subsequent repairs. Jul 11, 2023 Page 2 of 5 AfterSales Overview: 2 Service Technical Information 53/21 ENU 2470 The following software release is valid for the following derivatives: • • • • • • • • • • • • • • Panamera 4 E-Hybrid (97ABE1) Panamera 4 E-Hybrid (97ABX1) Panamera 4S E-Hybrid (97ADZ1) Panamera 4 E-Hybrid (97AHE1) Panamera 4 E-Hybrid (97ANX1) Panamera 4 E-Hybrid (97BBE1) Panamera 4 E-Hybrid (97BBX1) Panamera 4S E-Hybrid (97BDZ1) Panamera 4 E-Hybrid (97BNX1) Panamera 4 E-Hybrid Sport Tourismo (97CBE1) Panamera 4 E-Hybrid Sport Tourismo (97CBX1) Panamera 4S E-Hybrid Sport Tourismo (97CDZ1) Panamera 4 E-Hybrid Sport Tourismo (97CHE1) Panamera 4 E-Hybrid Sport Tourismo (97CNX1) Exhaust emission standard ULEV 1) Model year 2017 X 2018 X 2019 X 2020 2021 X X 2022 X 2023 X Porsche part number ( software) Software release 972907 551T 0003 1) For vehicles with emission standard ULEV, also Technical Information '247000 ‘E-Power not available’ message or jerking, poor throttle response during catalytic converter heating phase: See Re-programming DME control unit (156/22)'. The following software release is valid for the following derivatives: • • • • • • Panamera Turbo S E-Hybrid (97AFH1) Panamera Turbo S E-Hybrid (97AFT1) Panamera Turbo S E-Hybrid (97BFH1) Panamera Turbo S E-Hybrid (97BFT1) Panamera Turbo S E-Hybrid Sport Turismo (97CFH1) Panamera Turbo S E-Hybrid Sport Turismo (97CFT1) AfterSales Jul 11, 2023 Page 3 of 5 2 Service 2470 ENU Technical Information 53/21 Exhaust emission standard Model year 2017 2018 ULEV 1) 2019 X 2020 2021 X 2022 X X 2023 X Porsche part number ( software) Software release 972906 014K 0001 1) For vehicles with emission standard ULEV70, also Technical Information '247000 ‘E-Power not available’ message or jerking, poor throttle response during catalytic converter heating phase: See Re-programming DME control unit (156/22)'. Work Procedure: 1 The basic work procedure for programming a control unit is described in the Workshop Manual Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Programming”'. Specific information on control unit programming in the context of this Technical Information: Required PIWIS Tester software release: 41.900.052 (or higher) Type of control unit programming: Control unit programming using the ‘Automatic programming’ function of the DME control unit: ‘Engine electronics (DME)’ control unit – ‘Coding/programming’ menu – ‘Automatic programming’ function. Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. During the programming sequence, the DME control unit is re-programmed and then automaticallyre-coded. Programming sequence: Do not interrupt programming and coding. Once the control units have been programmed and coded, you will be prompted to switch the ignition off and then back on again after a certain waiting time. Backup documentation of the new software versions is then performed. The programming sequence takes (approx.): Jul 11, 2023 Page 4 of 5 12 minutes AfterSales Service Technical Information 53/21 ENU 2470 2 Procedure in the event of a termination in the control unit programming: • Switch ignition off and then on again. • Read out and erase the error memory Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – “Reworking” section'. • Repeat control unit programming by restarting programming. Procedure in the event of other error messages appearing during the programming sequence: Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Troubleshooting”'. 2 Carry out general reworking for control unit programming as described in Workshop Manual '9X00IN Basic instructions and work procedure for control unit programming using the PIWIS Tester – “Reworking” section'. 3 Create vehicle analysis log (VAL). Labor position and PCSS encryption Labor position: I No. APOS Labor operation 17305560 Replacing oil filter 17011760 Draining and filling engine oil 24702540 Re-programming DME control unit 03350053 Creating vehicle analysis log PCSS encryption: Location (FES5) 24700 DME control unit Damage type (SA4) 1134 Programming error Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2023 Porsche Cars North America, Inc. AfterSales Jul 11, 2023 Page 5 of 5