22B34 S1

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
July 7, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float
Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
REF:
Customer Satisfaction Program 22B34
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float
Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
New! REASON FOR THIS SUPPLEMENT
• Technical Instructions: Dealers are to follow the updated inspection procedure found in
Technical Information – S1 before replacing the axle shaft
• Mobile Repair and Pick-Up and Delivery information
• Labor Allowances information
• Part Ordering Information
• Owner Letter mailing schedule
PROGRAM TERMS
This program will be in effect through February 28, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
F-150
2021
Dearborn
May 1, 2021 through September 30, 2021
F-150
2021
Kansas City
June 15, 2021through September 30, 2021
F-150
2022
Dearborn
September 16, 2021 through September 16, 2021
US population of affected vehicles: 17,549. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the wheel end hub bolt may become loose or break and make a rattle
noise. This is often discovered by technicians during routine maintenance such as oil changes and tire
rotations when a rattle is found coming from the wheel cap. If the wheel end hub bolt breaks, the wheel
hub will remain attached and will not separate from the rear axle shaft.
New! SERVICE ACTION
Dealers are to review the vehicles warranty history for all claims and check if the warranty claims contain
the latest level parts (ML3Z-4234-E/H (RHS) and/or ML3Z-4234-F/J (LHS)). If one or both sides do not
contain the latest part number, dealers are to replace the appropriate axle(s) that does not contain the
latest level parts. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
 Copyright 2023 Ford Motor Company
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 24, 2023. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Mobile Service Repair Assessment
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 14, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 14,
2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but
are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
December 31, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with loose or separated wheel end hub
bolts.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
New! RENTAL VEHICLES
•
Parts are NOT available:
o Rear Axle Shaft is on back-order.
o PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed and
COPIS ticket with VOR flagged has been submitted.
o Prior approval is required from the SSSC, submit contact type long-term rental for
consideration and approval if appropriate.
•
A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new
approval code is required from SSSC every 30 days.
Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required
from the SSSC.
•
New! PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section
for additional details.
 Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related Damage”
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (22B34) is the sub code
 Customer Concern Code (CCC): K02-Axle Whine/Howl/Groan
 Condition Code (CC): 01-Broken/Cracked
 Causal Part Number: 4234
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 22B34
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
New! LABOR ALLOWANCES
Description
Inspect vehicles warranty history both RHS and LHS axle
shaft ARE updated with latest part number (ML3Z-4234-E/H
(RHS) and ML3Z-4234-F/J (LHS)), close FSA.
BOTH SIDES REPLACED
Inspect vehicles warranty history, both RHS and LHS axle
shaft are not updated with latest part number (ML3Z-4234E/H (RHS) and ML3Z-4234-F/J (LHS)), replace both rear
axle and hub assemblies, install rear tires. Includes axle fluid
check and top off.
ONE SIDE REPLACED
Inspect vehicles warranty history, one axle shaft is not
updated with latest part number (ML3Z-4234-E/H (RHS) or
ML3Z-4234-F/J (LHS)), replace either RHS or LHS rear axle
and hub assemblies, install rear tires. Includes axle fluid
check and top off.
Labor Operation
Labor Time
22B34A
0.2 Hours
22B34B
1.0 Hours
22B34C
0.7 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for rear axle shaft assembly, submit a Special Program order in the DOW system.
SSSC contact is not required to order K-Coded parts on this program. More information can be
found in EFC 10642.
Part Number
Description – If one or both sides do not have the
latest part number, order and replace as required
Order
Quantity
Claim
Quantity
ML3Z-4234-E
RH Rear Axle Shaft Assy
As
required
1
ML3Z-4234-F
LH Rear Axle Shaft Assy
As
required
1
Caliper Anchor Bolts (2 required each side (4 per
As
4
repair)/4 per pkg)
required
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
W718680-S439
Order the parts below through normal order processing channels:
Part Number
Description
Order
Quantity
Motorcraft Rear Axle Fluid (4 oz per repair/32 oz
1
container)
To guarantee the shortest delivery time, an emergency order for parts must be placed.
XY-75W85-QL
 Copyright 2023 Ford Motor Company
Claim
Quantity
0.13
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in
accordance with all applicable local, state and federal environmental protection and hazardous material
regulations. Federal law prohibits selling motor vehicle parts or components that are under safety,
compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers
fixed operations management team or an employee the task has been delegated to. If the task is to be
delegated to a non-management employee, the employee needs to be someone other than the
technician who completed the repair and needs to understand the importance of completing this task
consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department following
the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit
FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS
RETURN for the latest Immediate Scrap List information.
This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs,
and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts
inspection process (electronic or handwritten) is independent from other warranty approval requirements.
The approval by the designated employee implies that the FSA parts were found to be replaced and
must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single
Repair Order, each applicable occurrence will require individual post repair approval by the designated
employee.
•
 Copyright 2023 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 22B34-S1
CERTAIN 2021-2022 MODEL YEAR F-150 VEHICLES EQUIPPED WITH 9.75" HD
AXLE – 3/4 FLOAT AXLE — REAR AXLE HALF-SHAFT AND HUB ASSEMBLY
REPLACEMENT
INSPECTION PROCEDURE (Can be performed by a Service Advisor)
1. Identify the vehicle on PTS.
2. Scroll down to the middle of the page and select Click Here for Full Warranty History.
INSULATOR
3. Review the vehicle's warranty history
for all claims.
4. For each claim, click on Details.
5. Review Parts Details. See Figure 1.
22161D
FIGURE 1
6. Does the parts list in any of the on-line warranty claims contain the latest level parts ML3Z-4234-E/H 		
(right hand side) and/or ML3Z-4234-F/J (left hand side)?
NOTE: Do not replace if the part number matches the latest part numbers above.
No – One or both sides do not contain the latest part number listed above. Replace the
		
appropriate axle(s) that does not match. Proceed to Service Procedure on Page 2.
Yes – Both sides have the latest level part, no additional action is required. The recall may be
		
closed if both the right and left hand sides were previously replaced.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 22B34-S1
SERVICE PROCEDURE
1. Replace the axle shaft on one or both sides per the Inspection Procedure instructions. Follow the
Workshop Manual (WSM) Procedures in Section 205-02B.
NOTE: The Anchor Plate bolt is a M18, torque each bolt to 258 lb ft (350 Nm).
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
July 2023
Customer Satisfaction Program 22B34
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, the wheel end hub bolt in the rear axle may become loose
or break under normal driving conditions due to thread variations in the
bolted joint.
What is the effect?
This may result in a clicking noise as the bolt becomes loose, and a rattle
noise from the wheel cap if the bolt breaks. The bolt head will be contained
within the wheel center cap. The wheel hub will not separate from the rear
axle.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace both sides of rear axle shaft & hub assemblies free of
charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until February 28, 2024
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 22B34. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
 Copyright 2023 Ford Motor Company
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Do you need a rental
vehicle?
If your dealer determines that the wheel end hub bolt has become loose or
separated and replacement is required, and needs your vehicle overnight,
your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to rear wheel end hub bolts loose or separated. To verify eligibility
and expedite reimbursement, give your paid original receipt to your dealer
before August 31, 2023. To avoid delays, do not send receipts to Ford
Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company
Attachment IV
Page 1 of 2
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Attachment IV
Page 2 of 2
Customer Satisfaction Program 22B34 – Supplement #1
Certain 2021-2022 Model Year F-150 Vehicles Equipped with 9.75” HD Axle – ¾ Float Axle
Rear Axle Half-Shaft and Hub Assembly Replacement
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle