No. 2114.2

9
Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
Engine Will Not Start: Updating PVTS CU Software via Dealer Web Portal
Vehicles Affected
Models
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
918 Spyder
2015
918
N/A
Cayenne
2011 - 2018
92A
N/A
Macan
2014 - 2021
95B
N/A
• VTS preparation and Porsche Car Connect
(I-no. 7G9)
• VTS security package and keypad (I-no. 7I0)
• VTS security package (I-no. 7I2)
Panamera
2010 - 2020
970/971
N/A
718
As of 2017
982
N/A
911
2012 - 2019
991
N/A
Revision History
Revision
Release Date
Changes
0
May 1, 2020
Initial release
1
June 18, 2020
Revision 1
2
June 23, 2021
Revision 2, converted from global TI to PCNA ATI
3
July 11, 2021
Revision 3, update of Service Information
4
July 27, 2023
Update of vehicles affected
This bulletin replaces TI Group 9, 41/20, dated June 18, 2020.
Condition
The customer reports the engine will not start, and the instrument cluster may not turn on. An immobilizer error 		
may be displayed in the instrument cluster. The condition can be intermittent. Diagnosis in the workshop confirms 		
the immobilizer is activated and blocking vehicle/engine startup.
Technical Background
Certain Porsche Vehicle Tracking System (PVTS) control unit (CU) software is susceptible to false theft detection 		
triggered by vibration.
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Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
9
Service Information
The PVTS CU hardware and software versions must first be checked using
the PIWIS Tester.
The PVTS CU hardware version 2145 (or H10, or E50, depending upon
PIWIS Tester software interpretation) is designed to handle software
updates Over the Air (OTA). If the hardware version is 2145 and the
software version is less than 0930, the control unit may be updated via
the Dealer Web Portal (also known as the Porsche Car Connect Online
Support Portal). If the software update via Dealer Web Portal is not
functioning as described below then control unit replacement may be
necessary.
If the PVTS Control Unit requires replacement, then the latest supersession
part should be ordered.
Figure 1
If the PVTS CU is replaced for this issue, then the HW and SW version of a replacement PVTS CU can be left as-is; 		
no further CU software updates or replacements should be necessary. If the Dealer Web Portal indicates the vehicle 		
has an Active Contract, then use the Device Replacement Function in the portal. If there is not an Active Contract, it 		
is not necessary to use the Device Replacement Function in the portal.
Note: Customers and Dealership employees can contact the Porsche Car Connect support center by calling 1-866253-1742. This may be necessary due to security controls limiting vehicle tracking service information and control
unit status information.
Performing a software update via the Dealer Web Portal
1.
Read out the control unit software version using the PIWIS Tester
		a.
Select the “Porsche Vehicle Tracking System (PVTS)” control unit
		b.
Select the “Extended identifications” tab
		
c.
Check the software version; it must be less than “0930”
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Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
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2.
Perform a software update
		
a.
Ensure the PTVS CU has sufficient mobile (GSM) and satellite (GPS) reception
			
i.
Note: the PVTS CU contains an embedded SIM card and Vodafone manages data
				
connection for service to this CU. No plug-in SIM is required to perform this update.
			
ii.
To perform the update on a vehicle that does not have a customer contract set up,
				
activate the vehicle using the dealership demo account. Perform the update as directed
				
below, then remove the vehicle from the demo account. Activating the vehicle via the
				
demo account allows this update without starting the customer’s free trial period of
				Porsche Car Connect
		
b.
Access the Porsche Partner Network (PPN) --> Online Systems --> Porsche Car Connect (Online
			Support)
		c.
Select “Device repair” (Figure 2, -1-)
		
d.
Enter the VIN (Figure 2, -2-) and click “Search” (Figure 2, -3-). Vehicle information and settings are
			 displayed.
		Note: If the error message, “This device is not eligible to the repair process” is displayed, please verify the
		
VIN entered is correct and retry the Search function several times. Also, try refreshing/reloading the
		
webpage. If the same error message is received after several retries, then it may be necessary to replace the
		
control unit. If the PVTS CU is replaced for this issue, then the HW and SW version of a replacement PVTS 		
		
CU can be left as-is; no further CU software updates or replacements should be necessary.
		
e.
After Vehicle information and settings are displayed, click the Repair button (Figure 2, -4-). Once
			
the update is completed successfully, the message “Your vehicle configuration has been updated”
			will appear briefly.
			
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9
Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
		Note: If the update is not successful after the third attempt, please contact the Porsche Car Connect
		
support center to verify vehicle information and settings as well as PVTS status by VIN.
Figure 2
		
f.
Check whether all information and settings are the same after the repair function is completed
			(Figure 3, -1-), then click the “Generate Report” button (Figure 3, -2-).
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Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
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Figure 3
		
g.
Verify the Immobilizer is deactivated. The “Crank inhibition” value should show “Unlocked” after 		
			repair (Figure 4, -1-).
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Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
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Figure 4
3.
Read out the control unit software version using the PIWIS Tester
		a.
Select the “Porsche Vehicle Tracking System (PVTS)” control unit
		b.
Select the “Extended identifications” tab
		
c.
Check the software version; it must be “0930”.
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9
Bulletin #: 2114.2
Advanced Technical Information
Part ID: 9064
Invoicing
Invoicing:
For documentation and warranty invoicing, enter the labor operation and PQIS coding specified below in the
warranty claim:
APOS
Labor operation
I No.
90642510
Programming the control unit for the auxiliary alarm system
PQIS coding:
Location (FES5)
90640
Control unit for the auxiliary alarm
Damage type (SA4)
1619
System does not start
Search Items
PVTS, Porsche Vehicle Tracking System, Dealer Web Portal, Porsche Car Connect, PCC, Vodafone, Connect,
Immobilizer
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
©2023 Porsche Cars North America, Inc.
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