ITB22-036A

Classification:
Reference:
AN22-024A
Date:
ITB22-036A
July 31, 2023
DTCS B2E4B-06, B2E60-06, B2E61-06 DISPLAYED AS CRNT
IN THE TCU
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2022-2024 QX60 (L51)
IF YOU CONFIRM
The customer experiences an issue with the INFINITI InTouch® Service remote commands,
AND
Any of the following DTCs are displayed as CRNT in the Telematics Control Unit (TCU):



B2E4B-06
B2E60-06
B2E61-06
HINT: These DTCs are caused by an issue with a cloud-server that is related to the TCU.
The DTC diagnosis was mistakenly added to some ESMs and should be ignored.
ACTION
1.
Do NOT replace the TCU. Replacing the TCU will not resolve the concern.
2.
Send an email to [email protected].
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Do NOT replace the TCU. Replacing the TCU will not resolve the concern.
1.
Send an email to [email protected]. In the email, please provide the
following:

Name

Phone Number

Dealer Name

Dealer Code

VIN

DTC(s) displayed as CRNT

Photo of the Unit ID Information screen (Figure 1).
o The Unit ID Information screen can be found at: Settings > InTouch®
Services > Unit ID Information.
XXXXXXXXX
XXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXX
Figure 1
HINT: Please allow up to 48 business hours (M-F) for an email response with next
steps. Do NOT replace any parts.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
October 10, 2022
ITB22-036
July 31, 2023
ITB22-036A
DESCRIPTION
Original bulletin published
TITLE, APPLIED VEHICLES, IF YOU CONFIRM,
and Step 1 revised, NOTE references changed to
HINT
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ITB22-036A