NTB21-037C
Service Bulletin Details
Public Details for: NTB21-037C
Models from 2024
2024 NISSAN PATHFINDER |
Models from 2021
2021 NISSAN ROGUE |
2021 NISSAN SENTRA |
Classification: Reference: AN21-008C Date: NTB21-037C July 31, 2023 DTCS B2E4B-06, B2E60-06, B2E61-06 DISPLAYED AS CRNT IN THE TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2021-2023 Rogue (T33) 2021-2023 Sentra (B18) 2022-2024 Pathfinder (R53) 2023 ARIYA (FE0) IF YOU CONFIRM The customer experiences an issue with the NissanConnect® Service remote commands, AND Any of the following DTCs are displayed as CRNT in the Telematics Control Unit (TCU): B2E4B-06 B2E60-06 B2E61-06 HINT: These DTCs are caused by an issue with a cloud-server that is related to the TCU. The DTC diagnosis was mistakenly added to some ESMs and should be ignored. ACTION 1. Do NOT replace the TCU. Replacing the TCU will not resolve the concern. 2. Send an email to [email protected]. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/2 SERVICE PROCEDURE IMPORTANT: Do NOT replace the TCU. Replacing the TCU will not resolve the concern. 1. Send an email to [email protected]. In the email, please provide the following: Name Phone Number Dealer Name Dealer Code VIN DTC(s) displayed as CRNT Photo of the Unit ID Information screen (Figure 1). o The Unit ID Information screen can be found at: Settings > NissanConnect® Services > Unit ID Information. XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXXX XXXXXXXXXXXXX Figure 1 HINT: Please allow up to 48 business hours (M-F) for an email response with next steps. Do NOT replace any parts. AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION May 6, 2021 NTB21-037 Original bulletin published August 5, 2021 NTB21-037A APPLIED VEHICLES revised December 19, 2022 NTB21-037B July 31, 2023 NTB21-037C APPLIED VEHICLES revised TITLE, APPLIED VEHICLES, IF YOU CONFIRM, and Step 1 revised, NOTE references changed to HINT 2/2 NTB21-037C