93A7

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.
Service Action
Code: 93A7
Subject:
2015 MY eGolf
Cable Tube
Dealership Requirements – eGolf
This repair must only be performed by an authorized
Volkswagen dealership that has been certified to
conduct repairs on eGolf vehicles.
Problem Description
It is possible that a cable tube fastener was not torqued
correctly during vehicle production. This can lead to a
rattling noise near the charge port, and can also impact
the vehicle’s ability to fully charge.
Corrective Action
Replace the affected cable tube.
Affected Vehicles
U.S.A.:
2015 MY eGolf
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:




Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.
Inventory Vehicle Open Campaign/Action Report
(VIM)
On or about December XX, 2014, affected vehicles will
be listed on the Inventory Vehicle Open Campaign
Action report under My Dealership Reports (found on
www.vwhub.com & VIM). A list will not be posted for
dealers who do not have any affected vehicles.
USA ONLY
December 05, 2014
Parts Information and Allocation
Parts will be allocated to authorized eGolf dealers prior
to customer notification. If you have exhausted your
allocated parts but have exceeded your weekly Upper
Order Limit, please submit your requests for additional
parts via email to [email protected].
If you have questions regarding parts, please contact the
Parts Helpline at 800-767-6552.
Owner Notification Mailing
On or about December 17, 2014 the customer mailing
will take place. Outbound calls will also be made to
affected customers. A sample copy of the owner letter is
enclosed.
Service Action Expiration Date
 This service action will be available for customers
free of charge only until December 31, 2017.
Vehicles repaired under this action must have this
service completed on or before that date to be
eligible for payment.
 Repairs performed after December 31, 2017 will
not be eligible for payment. Dealers should keep
this expiration date in mind when scheduling
customers for this action.
 If a customer wishes to have this service performed
after the expiration date, your dealership’s normal
parts and labor cost associated with this repair will
apply.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified
with a campaign completion label (part number CAMP
010 000). Labels can be ordered at no cost online via
the
Compliance
Label
Ordering
portal
at
www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 1 of 10
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.
Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:
93A7
0099
Parts Manufacturer
Removed part: Use vendor code WWO
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Replace Cable Tube
Repair operation:
Quantity
9354 19 99
50 TU
Part Number
Part Description
1
5GE 971 615C
Cable tube*
1
WHT 006 403
Tie Wrap
1
N 907 579 01
Nut
0.10
N 105 920 02
Tape (1 roll repairs approximately 10
vehicles)
*Causal Indicator: Select “Cable Tube” as causal part
There is NO reimbursement for wash or loaner vehicle!
If customer refused repairs
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 2 of 10
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 93A7 – Cable Tube
2015 Model Year Volkswagen eGolf
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2015 model year Volkswagen eGolf vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?
It is possible that a cable tube fastener was not torqued correctly during vehicle
production. This can lead to a rattling noise near the charge port, and can also impact
the vehicle’s ability to fully charge.
What will we do?
Your authorized Volkswagen eGolf dealer will replace the affected cable tube in your
vehicle. This work will take about one hour to complete and will be performed for you
free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen eGolf dealer as soon as possible to schedule this service. Please keep
in mind that your dealer may need additional time for the preparation of the repair, as
well as to accommodate their daily workshop schedule.
This repair will be available for you free of charge only until December 31, 2017. If
you wish to have this service performed after that date, your dealer’s normal parts
and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.
Can we assist you
further?
If your authorized Volkswagen eGolf dealer fails or is unable to complete this work
free of charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (93A7)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at www.vw.com
and enter your Vehicle Identification Number (VIN). As always, if you have any
questions or if you need additional assistance, please contact Customer CARE or
your authorized Volkswagen eGolf dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 3 of 10
Campaign Work Procedure
93A7 Service Action
If there are questions regarding the work procedure, contact Warranty
Required Tools:

Required Parts:
Quantity
VAS 6494 – Torque Screwdriver or
equivalent
Part Number
Part Description
1
5GE 971 615C
Cable tube
1
WHT 006 403
Tie Wrap
1
N 907 579 01
Nut
0.10
N 105 920 02
Tape (1 roll repairs approximately 10 vehicles)
Work Procedure
Dealership Requirements – eGolf
This repair must only be performed by an authorized Volkswagen dealership that has been certified to
conduct repairs on eGolf vehicles.
Tip: If Campaign Completion label is
present, no further work is required
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 4 of 10
Section A – Check for Previous Repair

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order
 Ensure that the Status is “Open”

 Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
Proceed to Section B.
Section B – Removing the Cable Tube

Raise the vehicle on an appropriate hoist.

Remove the right rear wheel.
 Remove the torx head mounting screws
from wheel liner .

Remove the right rear wheel liner.
Tip: Not all of the wheel liner
fasteners are pictured here.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 5 of 10
 Release the two upper mounting clips
.
Note: Be aware of protective mounting
sleeves located under the mounting
clips as they must be reinstalled in
their original position.
 Remove the mounting nut .
 Release the cable tube fastener
.
 Remove the cable fastener .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 6 of 10
 Use a felt pen (or equivalent) to mark the
location of the tape on the cable itself
.
 Carefully unwrap the mounting tape and
remove the cable tube .
Note: Do NOT cut the tape from the
cable as this may damage the cable.
Note: If damage is present on the
high voltage cable, open a VTA ticket
and contact the Volkswagen
Technician’s Helpline for further
direction.
Proceed to Section C
Section C – Installing the New Cable Tube
CAUTION:
It is VERY IMPORTANT to perform
the following steps in the correct
sequence to ensure proper fixation of
the charging cable into position.

FIRST, wrap one loop of tape
(P/N N10592002) around the orange cable
between the previously drawn alignment
marks.

SECOND, install the new cable tube
(P/N 5GE971615C) into place on the
orange cable.

THIRD, wrap the tape around the orange
cable and new cable tube together 3
TIMES to secure both parts to each other.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 7 of 10
 Clip cable tube fastener  into
position until you hear an audible “click”.
 Push and hold cable tube firmly against the
body by hand , then torque the
new nut (part number N90757901) to 2Nm
.
CAUTION:
Be aware of the protective mounting
sleeves located under the mounting
clips as they must be reinstalled in
their original position. An improperly
positioned mounting sleeve could
result in chafing damage to the
charging cable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 8 of 10
 Refasten the two upper mounting clips
making sure that the two protective
mounting sleeves are in their correct
position .
 Push the new tie wrap (part number
WHT006403) firmly into its mounting
location on the frame  WITHOUT
attaching it to the cable.
Note: The tie wrap must be installed
into the mounting location
before attaching it to the cable.
 Secure the cable with the tie wrap
.

Reinstall the wheel liner.

Reinstall the right rear wheel and torque
the wheel nuts to 120Nm.

Continue to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 9 of 10
Section D – Campaign Completion Label and
Parts Return/Disposal
Install Campaign Completion Label

Open the hood.

Fill out and affix Campaign Completion label,
part number CAMP 010 000, next to the
vehicle emission control information label
Tip: Ensure Campaign Completion label
does not cover any existing label(s)

Close the hood.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. All Rights Reserved.
December 2014
93A7/D6 Page 10 of 10