97AM

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.
Service Action
REVISION
Code: 97AM
Subject:
2009-2010 MY Jetta Sedan and 2009 MY GTI
Fuse (Plug-in Position F16)
Revision Summary
U.S.A. market vehicles added to the service action.
Problem Description
The F16 position fuse could fail prematurely due to
possible degradation of the fuse’s coating material. If
this happens, it could cause a partial loss (but not a
complete failure) of vehicle lighting, including the loss of
DRL illumination on one side of the vehicle, which in turn
could render the vehicle less visible to other motorists
and pedestrians during daylight hours.
Corrective Action
Replace the existing F16 position fuse with a new,
optimized hard-coated fuse.
Affected Vehicles
U.S.A. and CANADA:
2009-2010 MY Jetta Sedan
2009 MY GTI
May 06, 2014
Parts Information and Allocation
• Parts will be allocated prior to customer notification. If
you have exhausted your allocated parts but have
exceeded your weekly Upper Order Limit, please
submit your requests for additional parts via email to
[email protected].
• If you have questions regarding parts, please contact
the Parts Helpline at 800-767-6552.
Owner Notification Mailing
On or about May 6, 2014 the customer mailing will take
place. A sample copy of the owner letter is enclosed.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified
with a campaign completion label (part number CAMP
010 000). Labels can be ordered at no cost online via
the
Compliance
Label
Ordering
portal
at
www.vwhub.com.
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:
•
•
•
•
Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.
Inventory Vehicle Open Campaign/Action Report
(VIM)
On or about May 6, 2014, affected vehicles will be
listed on the Inventory Vehicle Open Campaign Action
report under My Dealership Reports (found on
www.vwhub.com & VIM). A list will not be posted for
dealers who do not have any affected vehicles.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 1 of 10
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.
Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:
97AM
0099
Parts Manufacturer
Removed part: Use vendor code WWO
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Replace Fuse (Plug-In Position F16), inspect fuse panel, NO fuse panel replacement necessary
Repair operation:
9784 23 99
20 T.U.
Quantity
Part Number
Part Description
1
N 01713125
30A Fuse
OR
Criteria I.D. 01
Replace Fuse (Plug-In Position F16), inspect fuse panel, fuse panel replacement necessary
Repair operation:
9784 24 99
30 T.U.
Quantity
Part Number
Part Description
1
N 01713125
30A Fuse
1
000937125
-OR1K0937125D
Fuse Panel *
*Causal Indicator: Select fuse panel as causal part when replaced
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 2 of 10
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 97AM
2009-2010 Model Year Volkswagen Jetta Sedan and 2009 Model Year Volkswagen GTI
Dear Volkswagen Owner,
As part of Volkswagen’s ongoing commitment to customer satisfaction and long-term vehicle reliability, we would
like to invite you to visit your authorized Volkswagen dealer so that a new under hood fuse can be installed in your
vehicle. The replacement of the fuse is to prevent premature failure due to possible degradation of the fuse’s
coating material. This work will take just a few minutes to complete, and will be performed for you free of charge.
Please contact your authorized Volkswagen dealer at your earliest convenience to schedule this service. Please
keep in mind that, while the work itself will take just a few minutes, your dealer may need some additional time in
order to accommodate their daily workshop schedule.
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or
sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.
If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains
how to request reimbursement. We would be pleased to review your reimbursement request.
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable
time, please call or write to:
Volkswagen of America, Inc.,
Attn: Customer CARE (97AM/3V)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-893-5298
www.vw.com
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
continued satisfaction with your vehicle. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Service & Quality
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 3 of 10
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Service Action 97AM – Fuse Replacement
2009-2010 MY Jetta Sedan and 2009 MY GTI
Dear Volkswagen Owner,
The information in this letter replaces the notification we sent you previously regarding this service action.
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Our records
show that you are the owner of a vehicle built with a Daytime Running Lamp (DRL) system that could
experience a partial illumination loss due to an issue with a vehicle fuse. This defect affects certain 2009-2010
model year Volkswagen Jetta Sedan and 2009 model year Volkswagen GTI vehicles.
What is the issue?
The F16 position fuse could fail prematurely due to possible degradation of
the fuse’s coating material. If this happens, it could cause a partial loss (but
not a complete failure) of vehicle lighting, including the loss of Daytime
Running Lamp (DRL) illumination on one side of the vehicle, which in turn
could render the vehicle less visible to other motorists and pedestrians
during daylight hours, increasing the risk to vehicle occupants and other
road users.
What will we do?
To help identify/correct this defect, your authorized Volkswagen dealer will
replace the existing F16 position fuse in your vehicle. This work will take
just a few minutes to complete and will be performed for you free of charge
What should you do?
Please contact your authorized Volkswagen dealer without delay to
schedule this repair. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate
their daily workshop schedule.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner
Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in
this letter, the enclosed form explains how to request reimbursement. We
would be pleased to review your reimbursement request.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work
free of charge within a reasonable time, please call or write to:
Volkswagen Canada
Attn: Customer Relations (97AM/3V)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
www.vw.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your safety and continued satisfaction with your vehicle. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Product Compliance
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 4 of 10
Campaign Work Procedure
97AM Service Action
If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an VTA ticket using concern group “Compliance_Recall Assistance (C)”
Required Parts:
Quantity
Part Number
Part Description
1
N 01713125
30A Fuse
1
CAMP 010 000
Campaign Completion Label
1
000 937 125
Fuse Panel (if necessary)
-OR1K0 937 125D
Work Procedure
Tip: If Campaign Completion label is
present, no further work is required
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order
⇐ Ensure that the Status is “Open”

⇐ Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 5 of 10
Section B – Fuse Panel Inspection
•
Open the hood.
⇐ Disengage the two locking tabs 
and remove cover from the SA/SB fuse
panel.
⇐ Remove the fuse from position F16
.
• Inspect the F16 fuse slot on the fuse panel
for any visible damage.
•
If no visible damage is found, proceed
to Section C, 30A Fuse Replacement
•
If any visible damage is found, Service
Manager or Shop Foreman MUST sign
off on repair order. Proceed to Section
D, Fuse and Fuse Panel Replacement.
OR
Tip: Permissible damage for
replacement of the fuse panel is
limited to the F16 location. Any
other physical damage to the
fuse panel is not covered by this
action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 6 of 10
Section C – 30A Fuse Replacement
⇐ Install the replacement 30A fuse, P/N
N 01713125 into the F16 position
.
WARNING: P/N N 01713125 must be
installed as the replacement fuse for this repair.
The coating on the terminals of the factory fuse
is unable to sufficiently dissipate heat under
normal operating conditions. Therefore, failure
to install this updated fuse may result in a repeat
customer concern.
•
Proceed to Section E.
Section D – Fuse and Fuse Panel
Replacement
Tip: There are two fuse panel P/N’s
used on MY 2009-2010 Jetta
and 2009 GTI. Reference the
chart below to determine which
replacement fuse panel needs
to be installed.
If Old Part Number
1K0937125A
1K0937125D
•
Use New Part Number
000937125
1K0937125D
Disconnect and isolate the negative
battery cable.
⇐ Remove the hex nuts from the SA fuse
panel connections where shown .
Tip: Note the location of all wires
attached in this step prior to
disassembly. Wire locations
may vary based on model year
and vehicle equipment.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 7 of 10
⇐ Remove the fuse panel mounting screw
.
•
Remove the upper SA/SB fuse panel from
the vehicle.
•
The SA portion of the old fuse panel must
be switched over to the replacement fuse
panel.
⇐ Remove the hex nut  and the
remaining 50A fuse from the SA panel.
•
Keep both the nut and the fuse – they will
be installed onto the new panel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 8 of 10
⇐ Using a pocket screwdriver, or equivalent,
gently pry the SA portion of the fuse panel
off the old fuse panel .
⇐ Install the SA fuse panel, 50A fuse, and
hex nut onto the new fuse panel assembly
as shown .
Tip: The appearance of this portion
of the fuse panel may vary
based on model year or vehicle
equipment.
•
Install the new fuse panel assembly onto
the vehicle.
•
Torque the mounting screw to 9 Nm.
•
Install a new fuse, p/n N 01713125 into
the F16 location on the new fuse panel.
•
Transfer the remaining fuses and relays
from the old fuse panel to the new fuse
panel.
•
Reinstall the fuse panel cover.
•
Reconnect the negative battery cable
•
Reset applicable customer settings (i.e.
clock, basic settings on windows, etc.).
•
Close the hood.
Proceed to section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 9 of 10
Section E – Campaign Completion Label and
Parts Return/Disposal
Install Campaign Completion Label
•
Open the hood.
Fill out and affix Campaign Completion label, part
number CAMP 010 000, next to the vehicle
emission control information label
Tip: Ensure Campaign Completion label
does not cover any existing label(s)
•
Close the hood.
Parts Return/Disposal
Replaced fuse panels must be retained for one
month after the repair has been completed.
Tip: Label part/box with a disposal date that
is one month after the repair date.
After one month, properly destroy or dispose of
removed parts in accordance with all state and
local requirements.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2014 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2014
97AM/3V Page 10 of 10