UPDATE23N7

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
September 30, 2014
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming UPDATE 23N7 – TDI Battery Management Software Update
2015 MY TDI Passat, Golf, Jetta, Beetle, Beetle Convertible
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 23N7
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
This is to inform you of an upcoming UPDATE that will be visible in Elsa and ServiceNet on or about
October 1, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to
each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying
consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of
recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to
consumers until the UPDATE is completed.
To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)
23N7/3P
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT
DEALER
INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
23N7
United States and Canada
2015 MY TDI Passat, Golf, Jetta, Beetle, Beetle Convertible
On or about October 1, 2014
TDI Battery Management Software
The battery can become discharged due to a unique set of
circumstances during the CAN bus diagnostic phase, leading to
excessive parasitic draw and a discharged battery while the vehicle is
parked.
SVM software update
FED_EMS
USA: 6,092
USA: Approximately 3,000 Canada: Approximately 900
USA: Approximately 0 Canada: Approximately 0
Up to 40 TU
SEE UPDATE TECHNICAL BULLETIN
PARTS REQUIRED
N/A
INITIAL PARTS ALLOCATION DATE
N/A
ADDITIONAL INFORMATION
Canada: 2,130
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.