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Sent on
08
From
Technical Information & Support Group
Subject
Request for Visit: 2022-2023 RDX Audio Infotainment Issues (ACTION REQUIRED)
07
2023
Expires on 08
21
2023
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group
Request for Visit: 2022-2023 RDX Audio Infotainment Issues (ACTION REQUIRED)
This message is solely directed to Acura dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2023 RDXs with a client complaint of the center infotainment display inop/black/blank and/or
popping/crackling noise from the speakers. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any
kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirement:
1. Issue must be duplicated.
2. Must have either an audio popping/crackling sound concern or center infortainment display inop/black/blank.
3. Dealer has found issue to be MOST Ring-related.
4. No repair has been attempted for this issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected]. or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2023)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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