A6023672056944_9
Service Bulletin Details
Public Details for: A6023672056944_9
This bulletin provides information for when there is water entry into the cabin from the sunroof area.
Models from 2020
| 2020 AUDI Q3 |
| 2020 AUDI Q8 |
| 2020 AUDI RS Q8 |
| 2020 AUDI SQ8 |
Models from 2019
| 2019 AUDI E-TRON |
| 2019 AUDI Q3 |
| 2019 AUDI Q8 |
Technical Service Bulletin 60 Water entry into cabin from the sunroof area 60 23 67 2056944/9 August 23, 2023. Supersedes Technical Service Bulletin Group 60 number 21-56 dated October 28, 2021 for reasons listed below. Model(s) Year Q3, and Q8 2019 – 2021 e-tron quattro VIN Range Vehicle-Specific Equipment All Not Applicable 2019 2021 e-tron Sportback quattro, SQ8, 2020 – 2021 and RS Q8 Condition REVISION HISTORY Revision Date Purpose 9 - Revised Service (Added QR Code for video) 8 10/28/2021 Revised Warranty (Corrected invalid Labor Operations) 7 09/22/2021 Revised Warranty (Added Labor Operation for plenum cover remove & reinstall and updated SRTs) Customer states: • There is a water drip from the headliner area (figure 1). Figure 1. Water intrusion near the headliner. © 2023 Audi of America, Inc. Page 1 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background One or a combination of the following four possible scenarios may be present. All of the following areas of the sunroof system will need to be inspected as possible root causes, and if applicable, each may need to be modified or corrected. Scan this QR Code (figure 2) for a companion video for this bulletin, which provides visual guidance to the procedure below. Figure 2: This QR Code links to a video supplement for this bulletin. You may also watch the video at this link: https://audi-external.kzoplatform.com/player/medium/2547227449163257185 © 2023 Audi of America, Inc. Page 2 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 1. Sunroof drain hose or outlet valve: Using the VAS6620 Sunroof Drain Snake follow the cleaning procedure for the sunroof water drain hoses as described in ElsaPro. Any possible obstruction other than debris cleared by this procedure will be apparent after this check such as a kinked or pinched drain hose (Figure 3). Figure 3. Sunroof drain hose pinched by the pillar trim. 2. Roof opening seal: Inspect the entire perimeter of the roof opening seal for any possible detachment or malformation (Figure 4). Figure 4. Detached and malformed roof opening seal. © 2023 Audi of America, Inc. Page 3 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 3. Glass sunroof panels: Check all adjustment axes of the sunroof glass panels for poor adjustment (Figure 5). Figure 5. Front and rear glass panel adjustment. 4. Unexplained or unduplicated water entry: When the vehicle is exposed to water (rain, car wash, or standing water on the roof panel) either with the vehicle stationary or driving it is possible for water to enter the sunroof frame, breach the normal water drainage channeling, and leak into the cabin area, particularly if the sunroof is opened or vented when the vehicle is wet. Any possible water drip may not appear until after a driving period when the water travels to the underside of the headliner area during the normal course of driving (Figures 6-8). This may occur due to a slow migration of water along the wind deflector hinge arms and potential water entry into the stowage area for the wind deflector. This stowage area does not provide water drainage away from the vehicle. Figure 6. Front sunroof opening with the drainage exposed. © 2023 Audi of America, Inc. Page 4 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 7. Areas of sunroof opening water elimination capabilities. Figure 8. Sunroof water channeling diagram. Production Solution Solutions have been implemented in production. © 2023 Audi of America, Inc. Page 5 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service The instructions that follow are service solutions that, when performed accurately and completely, are effective in stopping water intrusion and help to avoid unnecessary parts replacements and repeat repairs. All of the possible root causes described here will need to be fully addressed and any necessary repairs completed prior to releasing the vehicle. 1. Sunroof drain hose or outlet valve: Ensure that any water in the sunroof frame drainage areas flows freely after the cleaning procedure. If any obstruction is due to a pinched or kinked drain hose the damaged drain hose(s) or valve(s) must be replaced. 2. Roof opening seal: If after inspecting the roof opening seal any detachment, malformation or damage is discovered, replace the sunroof opening seal. 3. Glass sunroof panels: If after all dimensional measurements are made on the sunroof glass panels an issue is found make the necessary adjustments to the sunroof glass panels. 4. Water entry for what appears to be through the sunroof frame: It is not necessary to replace the sunroof frame unless there is damage found (e.g. crack in the drainage structure, hole in the drainage structure). If damage to the sunroof frame is found, clearly mark the area of damage. Sunroof frames replaced for damage will be requested for return to AoA for analysis. Note: In analysis a complete leak test of the sunroof frame will be conducted. If the results of this test reveal no water leak in the sunroof frame including the area marked as damaged the sunroof frame will be returned and the claim for the frame replacement debited. If no damage to the sunroof frame structure is found, then proceed as follows. 5. Open the front sunroof panel completely and locate the mounting points for the sunroof wind deflector (Figure 9). Figure 9. Locating points for the sunroof wind deflector. © 2023 Audi of America, Inc. Page 6 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 6. There has been a design change to the wind deflector to enhance the water flow and drainage in the event the wind deflector gets wet. Inspect the area of the wind deflector shown (Figure 10). The redesigned wind deflector has small tabs cast into the deflector structure on both sides. If the wind deflector does not have these tabs replace the wind deflector. Make certain that the replacement wind deflector contains these tabs before installation. With the redesigned wind deflector installed, proceed as follows. Figure 10. Tabs cast into the redesigned wind deflector. 7. Using a primer applicator D 009 500 25 (or equivalent) and D 009 401 04 all-purpose cleaner (or equivalent) thoroughly clean the area shown (Figure 11). It should be free of any lubricant or contaminants and completely dry. Figure 11. Area of sunroof frame to be cleaned. 8. Cut two 25mm strips of AKL 450 005 05 Butyl adhesive/sealing cord. Firmly press each strip into the groove shown (Figure 12). Both channels shown in the cut away must be completely filled with the butyl cord. Figure 12. Preparation and application of butyl cord. © 2023 Audi of America, Inc. Page 7 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 9. Next, a modification will be made to the sunroof glass panel (Figure 13) by bonding two small pads to the front corners just inside the rubber ‘skirt’. The purpose of this modification is to create a gap between the ‘skirt’ and the sunroof mechanism beside it, and as a result, prevent water from making contact with the sunroof mechanism and possibly breaching the water channels. Figure 13. Area of sunroof glass panel to be modified. 10. Clean the inside surface of the glass panel ‘skirt’ using D 009 401 04 all-purpose cleaner (or equivalent) and a clean dry cloth as shown (Figure 14). Figure 14. Area of glass panel ‘skirt’ to be cleaned and dried. 11. Apply D 355 205 A2 Bonding Agent using a primer applicator D 009 500 25 (or equivalent). Allow bonding agent to thoroughly dry (Figure 15). Figure 15. Area of glass panel ‘skirt’ where bonding agent is to be applied. 12. Using 251 201 525 packing cut 2 x 10mm x 10mm pads (Figure 16). Figure 16. Preparing 2 – 10mm x 10mm pads of 251 201 525 packing. 13. Bond each pad to the front areas of the sunroof glass panel ‘skirt’ as shown in figure 15. A cut away drawing is included to illustrate the precise positioning of each pad from the inside (Figure 17). © 2023 Audi of America, Inc. Page 8 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 17. Positioning and application of the 10mm x 10mm pads. 14. Using a 3356 roller tool (or equivalent), apply firm pressure (~50 Nm) to the newly adhered pads to enhance the strength of adhesion (Figure 18). Figure 18. Applying pressure to bonded area with 3356 roller (or equivalent). Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6039 Damage Code: 0050 Labor Operations: Sunroof water drains: Sunroof water drains check 6048 0250 (Q8, Audi e- See SRT with tron quattro, and Audi associated operations e-tron sportback) Sunroof water drains check 6048 0251 (Q3) See SRT with associated operations Should sunroof drain hose replacement be necessary: © 2023 Audi of America, Inc. Page 9 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Headliner loosen and fasten 7084 0950 (Q3) Headliner loosen and fasten 7084 0900 (Audi e-tron See SRT with associated operations quattro and Audi etron sportback) Headliner loosen and fasten 7084 0900 (Q8) See SRT with associated operations See SRT with associated operations Cover (Plenum) remove 8522 1900 (Q8, Audi e- See SRT with and reinstall tron quattro, and Audi associated operations e-tron sportback) Cover (Plenum) remove 8522 1950 (Q3) and reinstall Sunroof drain hose(s) replacement 6048 0299 (All) See SRT with associated operations 10 TU (per hose) Roof opening perimeter seal: Sunroof opening perimeter seal inspection 6042 5599 (All) 10 TU Should sunroof opening perimeter seal replacement be necessary: Front glass tilting roof panel remove and reinstall 6039 1900 (Q8, Audi e- See SRT with tron quattro, and Audi associated operations e-tron sportback) Roof opening perimeter 6042 1950 (Q8, Audi e- See SRT with seal remove and tron quattro, and Audi associated operations reinstall e-tron sportback) Roof opening perimeter 6042 1902 (Q3) seal remove and reinstall See SRT with associated operations Sliding roof glass panels: Check sunroof panel adjustment – front and rear 6041 0199 (All) 10 TU If sliding roof panel adjustment is necessary: Front glass tilting roof panel adjust © 2023 Audi of America, Inc. 6039 1500 (All) See SRT with associated operations Page 10 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Rear glass panel adjust 6041 1500 (All) See SRT with associated operations Wind deflector: Check sunroof wind deflector version 6033 1999 (All) 5 TU If sunroof wind deflector replacement is necessary: Replace the sunroof wind deflector 6033 1900 (All) See SRT with associated operations Sunroof frame and glass modifications: Diagnostic Time: Perform sunroof frame and front glass panel modifications. 6039 0199 50 TU GFF 0150 0000 10 TU Road test prior to the service procedure 0121 0002 10 TU Road test after the service procedure 0121 0004 10 TU As per TSB 2056944/9 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description © 2023 Audi of America, Inc. Quantity Page 11 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin D 00940104 or equivalent surface preparation solvent (e.g. isopropyl alcohol) 0.2 all-purpose cleaner D 355205A2 or equivalent adhesion promoter (e.g. 3M™ 111 Adhesion Promoter or AC77 Adhesive Primer) 0.2 Bonding Agent D 00950025 (or equivalent) 02 Primer Applicator © 2023 Audi of America, Inc. Page 12 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin AKL45000505 0.1 Butyl Adhesive / Sealing Cord 251201525 0.5 Packing 83A877459 Or Roof opening perimeter seal (Audi e-tron quattro, Audi e-tron Sportback, 01 and Q3) 83A877459A 4M0877459C Roof opening perimeter seal (Q8) 01 4KE877201 Front sunroof water drain hoses (Audi e-tron quattro and Audi e-tron Sportback) 02 Rear sunroof water drain hoses (Audi e-tron quattro) 02 4K4877203 Rear sunroof water drain hoses (Audi e-tron Sportback) 02 4M8877201 Front sunroof water drain hoses (Q8) 02 4M8877204 Right rear sunroof water drain hoses (Q8) 01 Or 4KE877201A 4KE877203 Or 4KE877203A © 2023 Audi of America, Inc. Page 13 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4M8877203 Left rear sunroof water drain hoses (Q8) 01 83A877201 Front sunroof water drain hoses (Q3) 02 Right rear sunroof water drain hoses (Q3) 01 Left rear sunroof water drain hoses (Q3) 01 4M8877651 Wind Deflector 01 See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA Or 83A877201A 83A877204 Or 83A877204A 83A877203 Or 83A877203A Tool Number Tool Description VAS6620 Sunroof drain snake © 2023 Audi of America, Inc. Page 14 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 3356 (or equivalent tool) Roller Tool Additional Information All parts and service references provided in this TSB (2056944) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2023 Audi of America, Inc. Page 15 of 15 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.