TB001304
Service Bulletin Details
Public Details for: TB001304
Choosing service numbers ? Transmission and drivetrain
Models from 2014
Models from 2013
Models from 2012
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To All except Routan 2012-2014 All All All All Condition 00 13 04 September 23, 2013 2034407 Choosing Service Numbers – Transmission and Drivetrain Note: Proper use of transmission and/or drivetrain Service Numbers will assist Volkswagen in expediting solutions to the market for various customer concerns. Technical Background To ensure that customer concerns are being properly addressed, please reference the following information for examples of the Service Numbers available for customer concerns/technician findings. Proper Service Number usage will ensure customer concerns/technician findings are properly addressed allowing for more accurate and timely repair information, Required Vehicle Updates and Technical Bulletins. Clutch-Related Service Numbers If the customer is experiencing clutch related issues and the concern is found to be within the clutch components, please use the following Service Numbers below. Example: there is a noise during clutch operation and the throw-out bearing is deemed faulty. Replace the throwout bearing and use Service Number 3045 for warranty submission not 3056 or 3005. This will allow Volkswagen to clearly identify the cause of the failure. Clutch related Service Numbers Clutch pedal 3005 Master Cylinder 3020 5 Speed Slave Cylinder 3030 6 Speed Slave Cylinder 3051 Throw-out Bearing 3045 Page 1 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Pressure Plate 3052 Clutch 3056 Flywheel (single mass) 1360 Flywheel (dual mass) 1362 Standard Gearbox-Related Service Numbers If the customer is experiencing manual gearbox related issues and the concern is found to be within the standard gearbox, please use the following Service Numbers below. rd rd rd Example: there is a grinding noise during 3 gear shifts and the 3 gear set is faulty. Replace the 3 gear set and use Service Number 3573 for warranty submission not 3435. In cases where the noise is not duplicated or rd deemed normal also use 3573, because the customer concern is based around the 3 gear set within the transmission. Standard Gearbox related Service Numbers 5/6 Speed Gearbox 3435 st 3571 nd 3572 rd 3573 th 3574 th 3575 6 gear Concerns th 3563 Reverse Gear Concerns 3578 1 gear concerns 2 Gear Concerns 3 Gear Concerns 4 Gear Concerns 5 Gear Concerns Page 2 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Automatic Transmission-Related Service Numbers If the customer is experiencing automatic transmission-related issues and the concern is found to be within the automatic transmission, use the following Service Numbers. Example: There is an abnormal noise from the automatic transmission and the gearbox is deemed faulty. Replace the gearbox and use Service Number 3735 for warranty submission, not 3435, because the automatic transmission is not considered a standard gearbox. In cases where the valve body is at fault for the shifting concern and the valve body is replaced, use 3877, not 3735. For customer concerns that cannot be duplicated, please use 3735. For automatic transmission software updates, please use 3730. Chart #3 Automatic Transmission related Service Numbers Automatic Transmission 3735 Torque Converter 3250 Valve Body 3877 TCM Replacement or Flash 3730 DSG Transmission-Related Service Numbers If the customer is experiencing automatic transmission-related issues and the concern is found to be within the automatic transmission, use the following Service Numbers. Example: There is an abnormal shift from the DSG gearbox and the gearbox is deemed faulty. Replace the gearbox and use Service Number 3435 for warranty submission, not 3735, because the DSG is considered a standard gearbox. In cases where the mechatronic unit is at fault for the shifting concern and the mechatronic unit is replaced, use 3885, not 3435. For customer concerns that cannot be duplicated, please use 3435. For DSG software updates, please use 3730. DSG Transmission related Service Numbers DSG Gearbox 3435 Multiple Clutch 3060 Mechatronic Unit Replacement 3511 Mechatronic Unit Flash 3730 Page 3 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Drivetrain-Related Service Numbers If the customer is experiencing drivetrain related issues and the concern is found to be within the drivetrain components, please use the following Service Numbers below. Example: There is noise while driving and the bevel box is faulty. Replace the bevel box and use PID 3970 for warranty submission not 3735. Drivetrain related Service Numbers Bevel Box 3970 Transfer Case 3965 Front Axle 3901 Rear Axle 3988 Haldex Rear Axle 3971 Production Solution Information only. Service Information only. Warranty Information only. Required Parts and Tools Information only. Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 4 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.