MB Initial NCU

Internal
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification
Model – Sprinter & Metris
Model Years 2021-2023
Replace Fuel Delivery Module
DATE: July, 2023
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Internal
Campaign No. :
Campaign Desc. :
2023070007
PDGKRAPUMP
Replace Fuel Delivery Module (23V444)
This is to notify you of an Initial Recall Campaign to replace fuel delivery module on approximately 11,191 Sprinter & 8,182 Metris
vehicles ranging from MY 2021-2023. The recall campaign will be visible on the www.safercar.gov website and may generate
questions from customers. All affected VINs will be flagged as "PENDING" in VMI and cannot be sold.
Background
Issue
Mercedes-Benz AG has determined that on certain Metris (447 platform) and Sprinter (907 platform) vehicles,
the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence,
the impeller might deform. It might therefore come into contact with the fuel pump housing, leading to a
mechanical resistance. In some instances, this could lead to a shutdown of the fuel pump. As a result, the vehicle
could lose propulsion, and increase the risk of a crash or injury.
What We’re
Doing
MBUSA is conducting a voluntary recall. A Mercedes-Benz dealer will replace the fuel delivery module on
the affected vehicles.
Remedy
The remedy is not available at this time. An additional notification will be sent once the remedy is
available.
Vehicles Affected
Vehicle Model
Year(s)
Vehicle Model
2021-2023
Sprinter & Metris
Vehicle Populations
11,191 SPRINTER & 8,182 METRIS
33 SPRINTER & 6 METRIS
Population
Dealer
Inventory
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
AOMS/SOMS
Rental Fleet Partners
An owner notification letter will be mailed in August, 2023
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
This recall may affect vehicles in your fleet. Please contact your respective MBUSA
fleet representative for further information and next steps. For repairs, please contact
your preferred MBUSA dealer.