23TC02

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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: July 27, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SPECIAL SERVICE CAMPAIGN (23TC02) (Remedy Notice)
Certain 2023 Model Year Corolla HV
Brake ECU Reprogram
Model / Years
2023 Corolla HV
Production Period
Early September 2022 – Early October 2022
Approximate Total Vehicles
80
Condition
Due to certain programming in the brake ECU, under certain conditions, DTC U0100 is stored and cannot be cleared even though
a technician attempts to do so. This condition does not affect the vehicle operation.
Remedy
Any authorized Toyota dealer will update the software in the brake ECU FREE OF CHARGE.
Covered Vehicles
There are approximately 80 vehicles covered by this Special Service Campaign. No vehicles covered by this Special Service
Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in early August 2023. A sample of the owner notification letter has been included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special
Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased
the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
© 2023 Toyota Motor Sales, USA
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Dealer Inventory Procedures
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of
the email state “Disclosure Form 23TC02” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
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Customer Handling and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted
otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
have currently completed the following courses:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
•
•
Verify Vehicle Eligibility
Confirm vehicle VIN matches the RO
Check for Campaign eligibility using TIS
No Further Action Required
Not Covered
Covered
Perform Health Check. Is a Update Available For The
Skid Control ECU?
No
Yes
Campaign completed, return the vehicle to the
customer.
Update the Skid Control ECU CID.
Op Code
23TC02R1
•
Description
Reprogram the skid control ECU
Flat Rate Hours
0.7
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
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Campaign Designation / Phase Decoder
23TC02
23
T
C
02
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)
01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Toyota Motor Sales, USA
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SPECIAL SERVICE CAMPAIGN 23TC02 (Remedy Notice)
Certain 2023 Model Year Model Year Corolla HV
Brake ECU Reprogram
Frequently Asked Questions
Original Publication Date: July 27, 2023
Q1:
A1:
What is the condition?
Due to certain programming in the brake Electronic Control Unit (ECU), under certain conditions, Diagnostic Trouble
Code (DTC) U0100 is stored and cannot be cleared even though a technician attempts to do so. This condition does not
affect the vehicle operation.
Q2:
A2:
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early August 2023, advising owners to make an
appointment with their authorized Toyota dealer to have the brake ECU reprogrammed FREE OF CHARGE.
Q3:
A3:
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 80 vehicles covered by this Special Service Campaign.
Q3a:
A3a:
Model Name
Model Year
Production Period
Corolla HV
2023
Early September 2022 – Early October 2022
Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.
Q4:
A4:
How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.
Q5:
A5:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q6:
A6:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
© 2023 Toyota Motor Sales, USA
FAQ Page 1 of 1
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TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
This vehicle is involved in Special Service Campaign. At this time, the remedy has NOT been performed. I understand that the
vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at NO CHARGE.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit https://www.toyota.com/owners or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2020 Toyota Motor Sales, USA – Version 3b
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TOYOTA
2023 Model Year Corolla HV
Brake ECU Reprogram
Special Service Campaign 23TC02 (Remedy Notice)
[VIN]
Dear Toyota Customer:
E
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
M
PL
What is the condition?
Due to certain programming in the brake Electronic Control Unit (ECU), under certain conditions, Diagnostic Trouble Code (DTC)
U0100 is stored and cannot be cleared even though a technician attempts to do so. This condition does not affect the vehicle
operation.
What will Toyota do?
Any authorized Toyota dealer will reprogram the brake ECU FREE OF CHARGE to you.
What should you do?
Before you are inconvenienced by this condition, any authorized Toyota dealer will perform the software update FREE
OF CHARGE to you.
Please contact your authorized Toyota dealer to make an appointment to have the brake ECU software update
performed. The remedy will take approximately 45 minutes. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time.
SA
What if you have other questions?
•
•
•
Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/updateinfo-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.