A7223492064695_3

Technical Service Bulletin
72 Entry/exit assistance comfort concern - A4, A5, Q5 and Q7
72 23 49 2064695/3 August 10, 2023. Supersedes Technical Service Bulletin Group 72 number 23-47 dated May
24, 2023, for reasons listed below.
Model(s)
Year
A4, A4 allroad,
and Q7
2017 – 2024
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, and
S5 Sportback
2018 -2024
2018 – 2019
RS 5
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
2021 – 2024
Q5, and SQ5
RS 5 Sportback
SQ7
2018 – 2023
2019
2021 – 2024
2020 - 2024
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header (Add model)
Revised Technical Background (Add model)
2
05/24/2023
Revised header (Add Model Year)
1
10/06/2021
Initial publication
Customer states:
• The entry/exit assistance does not work correctly.
Technical Background
On Audi A4, A5, Q5, Q7 models, equipped with pneumatically adjustable lumbar support (PR Code 8I6), the front
seat side bolsters deflate when exiting the vehicle to allow for a more comfortable exit/entry. As soon as the
vehicle is driving, the side bolsters re-inflate.
© 2023 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
On Audi Q5, Q7 models with power steering wheel position adjustment (PR Code 2C7), the steering column
moves upward into its parking position when exiting the vehicle. After entering the vehicle, the steering column
moves to the stored position as soon as the ignition is switched on.
Tip: The driver and/or passenger seats do NOT move backward after switching the ignition off and opening
the respective door.
Production Solution
Not applicable.
Service
1. Explain the operation of the entry/exit assistance as described above in the Technical Background.
Parts replacement does not solve this issue. Claims for replaced parts will be subject to review.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2064695) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.