AWA 23-09

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-23-09
Subject: Sunroof Limited Warranty Extension
Date: Aug 22, 2023
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Dealers: U.S., Puerto Rico
The following Sunroof Limited Warranty Extension is applicable for certain Audi vehicles. Affected Vehicles may include:
•
•
•
2019, 2020 and 2021 Audi Q3
2019, 2020 and 2021 Audi Q8
2019, 2020 and 2021 Audi e-tron
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover a percentage the repair or
replacement of the Sunroof by an authorized Audi dealer at a prorated basis for 7 years or 80,000 miles, whichever occurs first, from
the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in
service.
What is Covered
During the time/mileage period specified above, an authorized Audi Dealer will diagnose and address a condition of leakage and water
ingress into the vehicles interior from the Sunroof while in the fully closed position and address consequential damage as a direct
result of the water ingress.
If diagnosis reveals that the vehicle has an unrelated issue(s), diagnosis and any necessary repairs to correct such issue(s) will not be
covered under this warranty extension.
This limited warranty extension does not cover a repair or replacement of the Sunroof to address leakage and liquid ingress condition
resulting from abuse, misuse, alteration or modification, a collision or crash, vandalism and/or other impact, failure to properly or
fully close the Sunroof, broken, cracked or damaged Sunroof glass or other components, improper maintenance (failure to inspect for
clogged drains), and/or an outside source or factor including a prior repair performed by a non-dealer.
Vehicles with the totaled status and/or salvaged title are excluded from coverage under this Warranty Extension.
The percentage of coverage will be based on the proration percentages in the tables below. Refer to the table for the applicable model
year of the settlement class vehicle:
Model Year 2019
New Vehicle Limited Warranty 6 Years / 72,000 Miles
Up to 36,000 miles
36,001 to 50,000 Miles
50,001-72,000 Miles
Time from InService Date
3 years or less
100% (under original warranty)
3-4 years
100% (under original warranty)
4-5 years
100% (under original warranty)
5-6 years
100% (under original warranty)
6-7 years
100% (under original warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
90%
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
80%
72,001-80,000 Miles
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
100% (under original
warranty)
65%
Warranty Policies and Procedures Bulletin
Model Year 2020-2021
New Vehicle Limited Warranty 4 Years / 50,000 Miles
Up to 36,000 miles
36,001 to 50,000 Miles
50,001-72,000 Miles
Time from InService Date
3 years or less
100% (under original warranty)
3-4 years
100% (under original warranty)
4-5 years
5-6 years
6-7 years
72,001-80,000 Miles
80%
60%
75%
60%
85%
100% (under original
warranty)
100% (under original
warranty)
80%
70%
60%
75%
70%
65%
60%
60%
50%
40%
35%
Transferability
The warranty, as extended, is fully transferable to subsequent owners, excluding those for the purpose of commercial resale.
Vehicle Eligibility
To determine if a vehicle is eligible for the Sunroof Limited Warranty Extension, check the VIN in Elsa > Vehicle Data. The “Warranty”
section of the “Vehicle Data” screen will show Warranty Key “U63 Sunroof WrtyExt 7y/80K Prorated Coverage” indicating this vehicle
is applicable for this Warranty Extension.
SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for covered at 100% for
the Sunroof Class Action Limited Warranty Extension.
SAGA Claiming Procedures
Claim Type
Service Number
Damage Code
Vendor Code
1GW
6028
0050
Identified on the failed component
Causal Indicator
Failed Sunroof Component
*Refer to Elsa for all applicable Service Numbers under the 60 Group. Only causal components prone for water leakage are eligible.
Causal components not related to water leakage/ingress are not applicable for this extension.
All claims covered at a prorated amount must be claimed as the 2WA Claim Type to adjust for the varying coverage scenarios.
SAGA Claiming Procedures
Claim Type
Service Number
Damage Code
Vendor Code
Causal Indicator
Percentage
2WA
6028
0050
Identified on the failed component
Failed Sunroof Component
Refer to proration percentages above based on vehicle’s time/mileage in service.
*Refer to Elsa for all applicable Service Numbers under the 60 Group. Only causal components prone for water leakage are eligible.
Causal components not related to water leakage/ingress are not applicable for this extension.
Submit all documentation for claims to Doc-IT.
This tool will serve to provide a repair estimate that can be shared with the customer to demonstrate their potential repair costs for
vehicles that fall under the prorated coverage under the terms of the warranty extension. Estimates are only an approximation of
charges based on the anticipated details of the work to be done and could be subject to change.
Questions or Concerns
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to this limited warranty
extension.