N232414700-01
Service Bulletin Details
Public Details for: N232414700-01
Customer satisfaction program: certain vehicles may have a condition in which the incorrect owner manual was provided. Dealers are to provide the correct owner manual.
- 2024 -
Models from 2024
2024 BUICK ENCORE GX |
GLOBAL SAFETY FIELD INVESTIGATIONS DCS6662 URGENT - DISTRIBUTE IMMEDIATELY Date: August 30, 2023 Subject: REVISION: N232414700-01 – Customer Satisfaction Program Incorrect Owner Manual Revised Part Ordering Information Models: 2024 Buick Encore GX To: All General Motors Dealers Bulletin N232414700 has been revised to update the part ordering information and how to get reimbursed for the owner manual. Please discard all previous copies of bulletin N232414700. To order, go to HelmInc.com (or call 1-800-551-4123) and order part number 84957018. This part number is for a 2024 Buick Encore GX Owner Manual. Please include the part number on the warranty claim to be reimbursed for the Owner Manual. Parts should ONLY be ordered when inspection determines that it is necessary to replace parts. We are already experiencing higher than normal ordering patterns. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Customer Satisfaction Program N232414700 Incorrect Owner Manual Release Date: Revision Description: Attention: August 2023 Revision: 01 Bulletin N232414700 has been revised to update the part ordering information and how to get reimbursed for the owner manual. Please discard all previous copies of bulletin N232414700. This program is in effect until August 31, 2025. Make Model Buick Encore GX Model Year From To 2024 2024 RPO Description Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition Correction Certain 2024 model year Buick Encore GX vehicles, may have a condition in which the incorrect owner manual was provided. Dealers are to provide the correct owner manual. Parts Quantity 1 Part Name 2024 Buick Encore GX Owner Manual Part No. * * To order, go to HelmInc.com (or call 1-800-551-4123) and order part number 84957018. This part number is for a 2024 Buick Encore GX Owner Manual. Please include the part number on the warranty claim to be reimbursed for the Owner Manual. Parts should ONLY be ordered when inspection determines that it is necessary to replace parts. We are already experiencing higher than normal ordering patterns. Warranty Information Labor Operation 9106935 9106936 Description Inspect Only – No Further Action Required Replace Owner Manual Labor Time 0.1 0.2 Trans. Type ZFAT ZFAT Net Item N/A N/A Service Procedure Inspect the vehicle’s owner manual to ensure the 2024 Buick Encore GX owner manual is present. • • If the correct 2024 Buick Encore GX owner manual is present, no further action is required. If the 2023 Buick Encore GX owner manual is found, replace it with the 2024 Buick Encore GX owner manual. Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2025. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter. Copyright 2023 General Motors. All Rights Reserved. Page 1 of 3 Customer Satisfaction Program N232414700 Incorrect Owner Manual In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service through August 31, 2025, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this field action may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 2 of 3 Customer Satisfaction Program N232414700 Incorrect Owner Manual August 2023 This notice applies to your vehicle, VIN: ________________________________ Dear General Motors Customer: We have learned that your 2024 model year Buick Encore GX may have a condition in which the incorrect owner manual was provided. Your satisfaction with your Encore GX is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it. What We Will Do: Your GM dealer will provide the correct owner manual. This service will be performed for you at no charge until August 31, 2025. After that, any applicable warranty will apply. What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Buick Puerto Rico – English Puerto Rico – Español Virgin Islands Number 1-800-521-7300 1-866-467-9700 1-866-467-9700 1-866-467-9700 Text Telephones (TTY) 711 / 1-800-833-2438 We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Encore GX vehicle provides you many miles of enjoyable driving. Neelie O’Connor Global Executive Director Customer Experience Operations N232414700 Page 3 of 3