ATI&08232023904
Service Bulletin Details
Public Details for: ATI&08232023904
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2022-2023 civic hatchbacks with a customer complaint of water leak from the rear hatch. Customer may notice water leak in the cargo area or an excessive amount o
Models from 2023
2023 HONDA CIVIC |
Models from 2022
2022 HONDA CIVIC |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 08 From Technical Information & Support Group Subject Request for Visit: 2022-2023 Civic 5 Dr Hatch Water Leak (ACTION REQUIRED) 23 2023 Expires on 09 06 2023 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group Request for Visit: 2022-2023 Civic 5 Dr Hatch Water Leak (ACTION REQUIRED) This message is solely directed to Honda dealership personnel; please handle it accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2023 Civic Hatchbacks with a customer complaint of water leak from the rear hatch. Customer may notice water leak in the cargo area or an excessive amount of water pouring out from the sides when opening the rear hatch. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Manufactured date on the driver’s door jamb must be 12/21 or later. 2. Must be able to duplicate the issue or verify water in the cargo area. 3. Vehicle has not been in a collision. 4. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage 5. DPTS# As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide additional information if this situation applies. Thank you. American Honda Motor Co., Inc. Page 1 of 1