SA-021-23a
Service Bulletin Details
Public Details for: SA-021-23a
Qi wireless charger symptom troubleshooting
- 2024 - 2023 - 2022 - 2021 - 2020 -
Models from 2024
2024 MAZDA CX-30 |
2024 MAZDA CX-5 |
2024 MAZDA CX-50 |
2024 MAZDA CX-90 |
2024 MAZDA MAZDA3 |
Models from 2023
2023 MAZDA CX-30 |
2023 MAZDA CX-5 |
2023 MAZDA CX-50 |
2023 MAZDA CX-9 |
2023 MAZDA MAZDA3 |
Models from 2021
2021 MAZDA CX-30 |
2021 MAZDA CX-9 |
2021 MAZDA MAZDA3 |
Models from 2020
2020 MAZDA CX-30 |
2020 MAZDA MAZDA3 |
BULLETIN NOTES This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. Previous SAs: Date(s) Issued: SA-021/23 04/14/23 SA-028/22 05/02/22 APPLICABLE MODEL(S)/VINS 2024 CX-90 equipped with factory installed Qi Wireless Charger 1. Charging area 2. LED indicator 2023-2024 CX-50 equipped with factory installed Qi Wireless Charger 2023-2024 CX-50 equipped with Mazda Genuine Accessory Qi Wireless Charger 1. LED indicator 2. Charging area Page 1 of 6 08/28/2023 02:02 PM tlawrenc 2022-2024 CX-5 equipped with factory installed Qi Wireless Charger 2021-2023 CX-9 equipped with factory installed Qi Wireless Charger • A - Charging Area • B - Indicator • C - Power Button 2019-2024 Mazda3 equipped with Mazda Genuine Accessory Qi Wireless Charger 2020-2024 CX-30 equipped with Mazda Genuine Accessory Qi Wireless Charger • A - Charging Area • B - Indicator Page 2 of 6 08/28/2023 02:02 PM tlawrenc DESCRIPTION Index Symptom Troubleshooting LED Indicator / Infotainment Display Icon Supplemental Information CX-50 Factory Installed and Mazda Genuine Accessory CX-5, CX-9 and CX-90 Factory Installed Symptom Mazda3 and CX-30 Mazda Genuine Accessory Qi Wireless Charger Possible Cause • Device is not complatible with Qi wireless charging standards (see trademark below) • Device is not complatible with Qi wireless charging standards (see trademark below) • Phone case is not complatible with Qi wireless charging standards Most phone cases will list compatibility on the packaging None approved phone cases with magnets or metal plates ○ Phone will not charge ○ • • • • • • • • The engine is not running Doors and/or liftgate is open The mobile device is fully charged. Foreign matter between the device and the charging area The temperature of the mobile device is high The mobile device is placed with the charging side facing upward The mobile device is placed in a position extremely deviating from the center of the charging area The Near Field Communication (NFC) function setting of the mobile device is on (depends on the model of the mobile device) • Phone case is not complatible with Qi wireless charging standards Most phone cases will list compatibility on the packaging None approved phone cases with magnets or metal plates • Ignition Off • The mobile device is placed in a position extremely deviating from the center of the charging area • The temperature of the mobile device is high • LED indicator error (see table below) ○ ○ Page 3 of 6 08/28/2023 02:02 PM tlawrenc • Your vehicle is in an area where strong radio waves or electrical noise occur such as near a television tower, power plant, or airport. • Power Turned OFF Function can be switched on/off by pressing the power button on the Wireless Charger (Qi) for approx. 3 seconds ○ • LED indicator error (see table below) • DTC is stored • Noise interference reduction function ON • Function can be switched on/off by pressing the power button on the Wireless Charger (Qi) for approx. 1 sec Go to MGSS: Resources • CX-50 WIRELESS CHARGER (Qi) INSPECTION • CX-9 WIRELESS CHARGER (Qi) INSPECTION • CX-5 WIRELESS CHARGER (Qi) INSPECTION Page 4 of 6 08/28/2023 02:02 PM tlawrenc CX-50, CX-90 Factory Installed and Mazda Genuine Accessory LED Indicator No light - System Off Infotainment Display Icon --- White - Charging is possible Amber - Normal charging Green - Fast charging *1 Flashing White Charging conditions are not met *3 Flashing red Charging is not possible because charging pad high temperature is detected Vehicle side (Charging will resume when charging pad cools) Flashing red Charging is not possible because: • Customer device high temperature • Foreign matter is detected • Phone case is not compatible with Qi wireless charger Customer device issue CX-5 and CX-9 Factory Installed Mazda3 and CX-30 Mazda Genuine Accessory LED Indicator LED Indicator • No light System Off • White Stand-by (charging is possible) • Amber Normal charging • Green - Fast charging • Flashing Amber Normal charging (charging efficiency is low) • Flashing Green - Fast charging (charging efficiency is low) • Flashing White Stand-by (charging is not possible) • Flashing red (charging pad high temperature is detected) • Solid red (charger malfunction) Customer Device Device Display Infotainment Display Icon • No light • Customer device System Off high temperature • White - Standby (charging is Example: iPhone possible) • Green Charging • Flashing White - Charge Complete *2 • Orange (foreign matter detected or device high temp) • Red (charger malfunction) Page 5 of 6 08/28/2023 02:02 PM tlawrenc Solid red - There is a problem with the Wireless Charger (Qi) and it needs to be repaired by an Authorized Mazda Dealer *1: Some mobile devices can switch between normal charging and fast charging. *2: *For some types of mobile device, the indicator may remain green even when charging is complete. *3: Charging conditions: a. Engine is running b. Qi compatible device placed in center of the charging area on the tray c. Doors and liftgate are closed CX-50 Genuine Mazda Accessory Qi Wireless Charger Supplemental Information Page 6 of 6 08/28/2023 02:02 PM tlawrenc