A10241

Volvo Car USA LLC
Quality Bulletin
Bulletin Title
Group
NO
Service Action A10241: BECM Update Model Year
2022-2023 S60, V60, S90L, XC60 and XC90
31
A10241
Issuer (Dept.)
Car Market
Issue Date
Status Date
Product, Safety and
Compliance
United States and Canada 7/7/23
Revisions
7/7/23
Page
Page 1 of 2
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE ACTION A10241 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE ACTION A10241 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Corporation, has decided
to launch Active Service Action A10241 on certain Model Year 2022-2023 S60, V60, S90L,
XC60 and XC90 vehicles.
Volvo Cars quality investigations have identified that the Battery Energy Control Module
(BECM) monitoring state is too sensitive and may cause the Malfunction Indication Light (MIL)
to illuminate inaccurately.
The corrective action is to perform a Total Software Upgrade.
A10241 affects 25,774 vehicles in the U.S. and 1,783 in Canada.
ATTENTION
Vehicles affected by A10241 can receive this update via Over-The-Air (OTA) in early July and
may have the latest software already installed. If the vehicle has Google built-in the software
version can be found selecting Settings > System > Software Updates. If the vehicle has
2.10 or later, then this Service Action has been satisfied and should not be performed.
Vehicles will be manually marked if performed via OTA within 2 weeks.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS ACTIVE SERVICE ACTION. VEHICLES IN RETAILER
INVENTORY MUST BE UPGRADED PRIOR TO SALE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action A10241
BECM UPDATE” will appear for eligible vehicles, F4=History from the main Inquiry menu
must be selected to confirm Active Service Action A10241 has not been completed.
Quality Bulletin A10241
All vehicles should be checked for any incomplete Recalls, Service Campaigns or Service
Actions. All open Recall, Service Campaign or Service Actions repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
PARTS RETURN
No parts are to be returned.
D.
OWNER NOTIFICATION
An owner notification will be mailed in mid-August to all Over-The-Air (OTA) ineligible vehicles
advising these customers to visit a Volvo Retailer to have new software version 2.10 installed.
Eligible OTA vehicles will receive an in-vehicle message informing them of this Service Action.
E.
NEW VEHICLES IN RETAILER INVENTORY
Vehicles that have not been reported delivered are not eligible for A10241. The required PDS
software installation will include the software under A10241.
USED VEHICLES IN RETAILER INVENTORY
Used vehicles must be confirmed prior to delivery and if eligible claim for A10241 as per the
Quality Bulletin.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this Service Action. All eligible vehicles must
have this Service Action completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Quality/G0.
H.
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
A10241
02
XW
99940-2: Software Update acc. to QB
31483292 (XC90, XC60) 31472405 (S90L) 31493704 (S60, V60)
Operation Number
Repair Description
99940-2
Software Update Acc. to QB
Qty
Labor Time
1
0.5
**Labor times provided are current at the time of release and are subject to change. Claims will be
paid at the time in effect on the repair date.
Page 2 of 2
2023-07-07