N222371151-11
Service Bulletin Details
Public Details for: N222371151-11
Customer satisfaction. Due to the industry-wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022-2023 model year vehicles listed above, built beginning november 17, 2021. The affected vehicl
Models from 2023
2023 CADILLAC XT4 |
Models from 2022
Customer Satisfaction Program N222371151 – Heated Steering Wheel Retrofit – Steering Wheel Replacement Only Release Date: Revision Description: Attention: Revision: 11 This bulletin has been revised to add “Steps For A Successful Order On Retrofit” into the parts section. Please discard all previous copies of N222371151. This program is in effect until August 31, 2026. Make Buick Cadillac Cadillac Cadillac Cadillac Cadillac Chevrolet Chevrolet Chevrolet Chevrolet Chevrolet Chevrolet GMC GMC GMC GMC GMC September 2023 Model Enclave CT4 CT5 XT4 XT5 XT6 Blazer Silverado 1500 LTD Silverado 2500HD/3500HD Suburban Tahoe Traverse Acadia Sierra 1500 Limited Sierra 2500HD/3500HD Yukon Yukon XL Model Year From To 2022 2022 2022 2022 2022 2022 2022 2023 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 2022 RPO Description Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition Correction Due to the industry-wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022-2023 model year vehicles listed above, built beginning November 17, 2021. The affected vehicle owners should have been made aware of the condition at sale, and notified that once parts are available, they would be eligible for a no additional cost retrofit to enable the feature. Dealers are to replace the steering wheel assembly. Parts – MUST BE ORDERED BY SPAC, PLEASE SEE NOTES BELOW Quantity 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Part Name Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Copyright 2023 General Motors. All Rights Reserved. Part Number Displayed in EPC 85128539 85143361 85533770 84997109 84945917 84945918 85551801 85533772 85533780 84994089 84994090 84994093 84945911 85551795 84945914 84678264 84859083 84859084 84859093 Part Number To Be Ordered 85128539 85143361 85533770 85533782* 87821703 87821704 87821705 85533772 85533780 84994089 84994090 84994093 87821697 87821699 87821700 84859081 84859083 84859084 84859093 Page 1 of 5 Customer Satisfaction Program N222371151 – Heated Steering Wheel Retrofit – Steering Wheel Replacement Only 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel Steering Wheel 1 1 1 1 Steering Wheel Steering Wheel Steering Wheel Steering Wheel 84859097 84859104 84922936 84922937 84946327 84946329 84946331 85544815 84946335 84946337 84946339 84946341 84946343 84946344 84946346 85004120 86792567 or 86825617 85003691 85003699 85003705 85003707 85108334 85108339 85590951 84922937 84946327 84946329 84946331 84946333 84946335 84946337 84946339 84946341 84946343 84946344 84946346 85004120 85580671 85143418 85143422 85003705** 85003707** * If the steering wheel part number does not populate by VIN in the EPC: 1) Remove the VIN filtering 2) Look for body styles DE69 or DF69 3) Part number 84997109 should populate in the list 4) Part number 85533782 is the correct part number to order ** If the steering wheel part number does not populate by VIN in the EPC for the XT4: 1) 2) Make sure the Ultra VIN Filter is UNCHECKED Make sure the VIN Filter is CHECKED The EPC will be updated in the near future. Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Steering Wheel to order. Do NOT place orders until the customer contacts the dealership to schedule an appointment. Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Parts for this Retrofit will be on Order Writing control initially and all DRO’s (Daily Replenishment Orders) may cancel. Dealers should place orders CSO (Customer Special Order) and upgrade to SPAC with a VIN. All orders will be reviewed prior to being filled. All CSO may be cancelled daily. Only SPAC orders with a valid VIN associated with the vehicle listing will be released while on the order writing control. Due to order writing control orders will not ship as OVN. Please take this into consideration in shipping if not coming from your Admin PDC. Reminder: Parts will be removed from SPRINT, they are non-returnable and may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Steps For A Successful Order on Retrofit: 1. 2. 3. 4. 5. 6. 7. 8. Validate your VIN is open by checking Investigate Vehicle History (IVH) Validate what part number is needed for the VIN Verify that this part for this VIN has not been ordered previously by your dealership Place a CSO order Upgrade to a SPAC case immediately following placing CSO Order will be released once VIN information has been verified One part per VIN Use the part on the VIN it was ordered for Page 2 of 5 Customer Satisfaction Program N222371151 – Heated Steering Wheel Retrofit – Steering Wheel Replacement Only 9. If an order was cancelled and you are unable to determine why, please seek assistance from your District Manager Aftersales (DMA) Warranty Information Labor Operation 9106623 9106771 Labor Time Description Replace Steering Wheel XT5 XT6 CT4 CT5 Blazer Suburban Tahoe Acadia Yukon Yukon XL Sierra 1500 Limited Sierra 2500HD/3500HD Silverado 1500 LTD Silverado 2500HD/3500HD Traverse Enclave XT4 Cost of the T50 impact Torx bit (only 1 claim per dealer allowed) 0.4 0.5 0.6 0.5 0.4 0.4 0.4 0.4 0.4 0.4 0.5 0.4 0.5 0.4 0.4 0.4 0.8 N/A Trans. Type ZFAT Net Item N/A ZFAT * Important: The tool reimbursement labor code, 9106771, must be submitted prior to the submittal of the replacement labor code 9106623 or the claim will reject. This tool is required for both N222371150 and N222371151. Only one claim per dealer is allowed for both bulletins. The tool can be reused to perform either bulletin. * Dealers will be allowed to purchase one ½ inch drive T50 impact Torx bit locally. Submit the actual cost of the T50 impact Torx bit, not to exceed $20.00 USD ($27.06 CAD). Service Procedure Tools, Equipment and Materials • ½ inch drive T50 impact Torx bit* *Dealers will be allowed to purchase one ½ inch drive T50 impact Torx bit locally. 6298325 Caution: During steering wheel bolt removal, observe the following precautions: Page 3 of 5 Customer Satisfaction Program N222371151 – Heated Steering Wheel Retrofit – Steering Wheel Replacement Only • • • Do NOT use heat on the steering wheel bolt, steering wheel, or steering column. Using heat could cause damage to the steering related components. Do NOT hammer or apply excessive downward force on the steering wheel bolt, steering wheel, or steering column. Hammering or applying excessive downward force could cause damage to the steering related components. Damaged columns due to hammering or excessive downward force can cause a rubbing of the trim pieces potentially leading to a customer comeback. Note: • • • • 1. Steering wheel bolts installed during manufacturing require high torque efforts to remove. The ONLY acceptable bit for removing and installing the steering wheel bolt is a T50 Torx bit. Do NOT use any other size bit or a worn bit. If a power tool is used to remove the steering wheel bolt, the tool must have a minimum torque rating greater than 75 NM (55 lb ft) and both the power tool and the T50 Torx bit MUST be positioned perpendicular to the bolt recess. Apply appropriate downward force to maintain engagement of bit to bolt recess during bolt removal. Remove and replace the Steering Wheel. Refer to Steering Wheel Replacement in SI. Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service through August 31, 2026, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this field action may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 4 of 5 Customer Satisfaction Program N222371151 – Heated Steering Wheel Retrofit – Steering Wheel Replacement Only This notice applies to your vehicle, VIN: ________________________________ Dear General Motors Customer: Our records indicate that, at the time you purchased or leased your GM vehicle, the vehicle was not equipped with the heat feature on the steering wheel assembly due to an industry-wide parts shortage. We are pleased to inform you that you are now able to schedule an appointment with your GM dealer so they can replace your steering wheel assembly. What We Will Do: Your GM dealer will replace the steering wheel assembly. This service will be performed for you at no charge until August 31, 2026. After that, any applicable warranty will apply. What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an appointment for this retrofit. By scheduling an appointment, your dealer can order the necessary parts to be available on your scheduled appointment date. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Buick Cadillac Chevrolet GMC Puerto Rico – English Puerto Rico – Español Virgin Islands Number 1-800-521-7300 1-800-333-4223 1-800-222-1020 1-800-462-8782 1-866-467-9700 1-866-467-9700 1-866-467-9700 Text Telephones (TTY) 711 / 1-800-833-2438 711 / 1-800-833-2438 711 / 1-800-833-2438 711 / 1-800-833-2438 We truly appreciate you taking the time to retrofit your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you with many miles of enjoyable driving. Neelie O’Connor Global Executive Director Customer Experience Operations N222371151 Page 5 of 5 GLOBAL SAFETY FIELD INVESTIGATIONS DCS6664 URGENT - DISTRIBUTE IMMEDIATELY Date: September 5, 2023 Subject: REVISION: N222371151-11 - Customer Satisfaction Program Heated Steering Wheel Retrofit – Steering Wheel Replacement Only Update to Parts Section Models: 2022 Buick Enclave 2022 Cadillac CT4 2022 Cadillac CT5 2022-2023 Cadillac XT4 2022 Cadillac XT5 2022 Cadillac XT6 2022 Chevrolet Blazer 2022 Chevrolet Silverado 1500 LTD 2022 Chevrolet Silverado 2500HD/3500HD 2022 Chevrolet Suburban 2022 Chevrolet Tahoe 2022 Chevrolet Traverse 2022 GMC Acadia 2022 GMC Sierra 1500 Limited 2022 GMC Sierra 2500HD/3500HD 2022 GMC Yukon 2022 GMC Yukon XL To: All General Motors Dealers This bulletin has been revised to add “Steps For A Successful Order On Retrofit” into the parts section. Please discard all previous copies of N222371151. As parts become available for more vehicles involved in this retrofit, and VINs are moved to an Open status, we will communicate that in an upcoming message. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS