ATI&08282023906
Service Bulletin Details
Public Details for: ATI&08282023906
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2022-2023 pilots, passports, and ridgelines with a customer complaint of the a/c blowing warm air and the technician finding the a/c compressor to be seized. To
Models from 2023
2023 HONDA PASSPORT |
2023 HONDA PILOT |
2023 HONDA RIDGELINE |
Models from 2022
2022 HONDA PASSPORT |
2022 HONDA PILOT |
2022 HONDA RIDGELINE |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 08 From Technical Information & Support Group Subject Request for Parts: 2022-2023 Pilot/Passport/Ridgeline A/C Compressor Seizure 28 2023 Expires on 09 11 2023 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group Request for Parts: 2022-2023 Pilot/Passport/Ridgeline A/C Compressor Seizure (ACTION REQUIRED) This message is solely directed to Honda dealership personnel; please handle it accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2022-2023 Pilots, Passports, and Ridgelines with a customer complaint of the A/C blowing warm air and the technician finding the A/C compressor to be seized. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. 2022 VINs must be AFTER 5FPYK3…NB018137 for Ridgeline; 5FNYF6…NB042999 for Pilot; 5FNYF8…NB008691 for Passport. 2. Customer is complaining of the A/C blowing warm air. 3. Must confirm no leaks in the HVAC system by using a sniffer on all joint locations. 4. Must confirm that the seized A/C compressor is the cause of the issue. 5. Previous repair attempts or replacement of A/C compressor ok. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2023) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage 5. DPTS# As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a Visa gift card. Technical Information & Support (TIS) will provide additional information if this situation applies. Thank you. American Honda Motor Co., Inc. Page 1 of 1