PIE0757
Service Bulletin Details
Public Details for: PIE0757
This engineering information (ei) lite is requesting information from technicians to use the steps in field product report (fpr) app in regard to engine coolant found under vehicle.
- 2023 -
Models from 2023
2023 BUICK ENCLAVE |
2023 CHEVROLET TRAVERSE |
Subject: Engineering Information - (EI Lite) - (Pictures Only) Engine Coolant Leak Due to Improperly Seated Hoses and/or Loose Clamps Attention: Proceed with this EI Lite ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of Engineering Information bulletins. Proceed with this EI Lite ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this condition or the EI does not show in GWM/IVH, disregard this PIE and proceed with diagnostics found in published service information. This EI Lite is asking ONLY to submit the description of the issue and pictures/video using the Field Product Reporting (FPR) App (reference bulletin 02-00-89002). THIS IS NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more details on the use of Engineering Information bulletins. Brand: Model: Buick Enclave Chevrolet Traverse Model Year: VIN Breakpoint: from to from to 2023 2023 — — Engine: Transmission: — — Involved Region or Country U.S. Dealers ONLY Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI Lite. Some customers may comment on engine coolant found under vehicle. Note: Note: Instructions to load the FPR App to your phone and other detailed instructions can be found in the latest version of Bulletin 02-00-89-002 (U.S. Dealers) . Cause GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be used to "root cause" the customer's concern and develop/validate a field fix. Correction Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. If a customer comments on an issue that concerns a engine coolant leak due to improperly seated hoses and/or loose clamps that results in a repair on any 2023 Enclave/Traverse. Please, use the Field Product Reporting (FPR) App, take pictures of the issue (per details below), fill out required fields (including adding EI number PIE0757 in the Condition Field) and submit. Note: Note: GM has updated the Field Product Reporting App, and it is now part of the “Certified Service Mobile Toolbox” (CSMT) Instructions to load the App to your phone and other detailed instructions can be found in the latest version of Bulletin 02-00-89-002 (U.S. Dealers). 1 1. Take a picture of the entire area of the vehicle showing the location of the issue/part on the vehicle. 2. Take clear close up pictures of the issue area. Note: Use colored tape or other type of stick on marker can be used to indicate area of concern. Warranty Information If a Field Product Report is submitted, use: Labor Operation Description Labor Time 4488388* Engineering Information - (EI Lite) - (Pictures Only) Engine Coolant Leak Due to Improperly Seated Hoses and/or Loose Clamps 0.3 Hrs. *This is a unique Labor Operation for bulletin use only. Version 1 Modified Released August 01, 2023 2