19-NA-167

Bulletin No.:
Service Bulletin
Date:
19-NA-167
August, 2023
TECHNICAL
Subject:
Water Leak into Interior and/or Various Electrical Concerns, Wind Noise, Liftgate
Actuator Noisy or Inoperative
Brand:
Model:
Cadillac
Cadillac
Chevrolet
GMC
Model Year:
from
to
XT5
2017
2023
XT6
2020
2023
Blazer
2019
2023
Acadia (VIN N)
2017
2017
Acadia
2018
2023
Date Breakpoint:
from
to
—
—
Engine:
Transmission:
All
All
Involved Region or Country
North America, Russia, Israel, Palestine, Japan, Cadillac Korea (South Korea), Europe,
Middle East, Australia/New Zealand
Condition
Some customers may comment on seeing water leak into the interior, wind noise, or wet
carpet. This condition could occur at either the front and/or rear, and on the right and/or
left side.
Some electrical concerns or issues may occur such as power locks cycle or are
inoperative after a car wash or rain in the XT5 and Acadia, or the liftgate actuator may be
noisy or inoperative in an XT6.
Copyright 2023 General Motors LLC. All Rights Reserved.
Page 2
August, 2023
Bulletin No.: 19-NA-167
The cause of the condition may be possible "pin hole" voids in the roof panel to outer ring
laser braze and seam sealer. The pin holes are most commonly found near the top of the
windshield at the A-pillars, or the top of liftgate near the D-pillars. Examples of the leak
areas are shown below.
Possible Front Laser Braze Water Leak Areas (1)
Cause
5379776
Possible Rear Laser Braze Water Leak Areas (2)
5379781
Correction
Following the Service Procedure below, inspect the forward and rear laser braze corners
of the roof ditch, at the upper windshield and rear liftgate areas.
Bulletin No.: 19-NA-167
August, 2023
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
4233899
5379785
Note: The pin holes/cracks may be more difficult to
see on darker color finishes. A front and rear example
of a visible pin hole are shown in the graphics above.
Page 3
Page 4
August, 2023
Bulletin No.: 19-NA-167
5380244
1. Visually inspect the front right and left roof laser
braze, then the rear right and left roof laser braze,
for pin holes or a crack.
2. Seal the holes/crack in any laser braze area
following the steps below:
2.1. Mix a small amount of Kent® High-Tech
Seam Sealer Clear P10200, or Wurth
Euroseal Gel Clear 18920104, or equivalent
WITH the proper touch-up paint color.
2.2. Avoiding excess sealer build up within the
ditch, work a small amount of the sealer into
the hole with a gloved finger.
2.3. Wipe away any excess sealer with a light
amount of solvent on a rag or paper towel.
The solvent will help the sealer flow into the
hole/crack.
3. Clean and dry any wet trim. Refer to Floor Carpet
Drying in SI.
4. Address and repair any electrical concerns as
necessary.
Parts Information
* We believe this source and their products to be
reliable. There may be additional manufacturers of
such products/materials. General Motors does not
endorse, indicate any preference for, or assume any
responsibility for the products or material from this firm
or for any such items that may be available from other
sources.
Contact Kent Automotive at 1-888-YES-KENT or online
at www.kent-automotive.com.
Contact Wurth though website www.wurthusa.com, by
e-mail at [email protected], or by
calling 1-800-987-8487.
In Canada, contact Wurth though their website at
www.wurth.ca/, by e-mail at [email protected], by calling
1-800-263-5002, or your local Wurth representative.
Bulletin No.: 19-NA-167
Causal
Part
August, 2023
Description
Part
Number
Kent Automotive
High-Tech™
Clear Seam
Sealer
P10200
Wurth Euroseal
Gel Clear (5 oz/
148 ml)*
18920104
(892.0104 in
Canada)
PAINT, TOUCHUP TUBE
See EPC
N/A
Page 5
Material
Allowance
$2.30 US /
$3.45
Canada
N/A
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
Description
Labor Time
0580448*
Apply Sealer at Laser Braze
- One Location
0.3 hr
Add
Apply Sealer at Laser Braze
- Each Additional Location
(Maximum of 3)
0.2 hr
*This is a unique Labor Operation for bulletin use only.
Version
8
Modified
Released July 29, 2019
Revised October 15, 2019 – Updated Breakpoint, removed Holden Acadia Model and
removed Australia/New Zealand from Involved Region or Country section.
Revised November 07, 2019 – Removed Breakpoint and added 2020 Model Year.
Revised April 15, 2021 – Added the 2021 Model Year.
Revised May 03, 2021 – Added Option of Additional Sealer Supplier.
Revised June 25, 2021 – Added 2022 Model Year and Keywords
Revised May 15, 2023 — Added 2023 Model Year, Chevrolet Blazer, and possible Wind
Noise Condition.
Revised August 15, 2023 – Added Australia/New Zealand to Involved Region or Country
Section.
Additional SI Keywords: door, doors, lock, locks.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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