23TC01 Dealer Pa

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 31, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SPECIAL SERVICE CAMPAIGN 23TC01 Remedy Notice
Certain 2023 Model Year bZ4X
Certain 2023 Model Year Corolla
Certain 2023 Model Year Corolla Cross
Certain 2023 Model Year Corolla Hatchback
Certain 2023 Model Year Corolla HV
Toyota Safety Sense Inoperative Intermittently
Model / Years
2023 Model Year
bZ4X
2023 Model Year
Corolla
2023 Model Year
Corolla Cross
2023 Model Year
Corolla Hatchback
2023 Model Year
Corolla HV
Production Period
Late March 2022 –
Late December 2022
Late August 2022 –
Early February 2023
Mid November 2022 –
Late January 2023
Late May 2022 –
Late November 2022
Late May 2022 –
Late November 2022
Approximate Total Vehicles
2,590
23,820
9,910
3,420
5,420
Condition
The subject vehicles are equipped with Toyota Safety Sense (TSS) which consists of several driving assist features, including
pre-collision braking, lane departure warning, and more. Due to inappropriate programming of the software within the
forward recognition camera, there is a possibility that under certain conditions, TSS functions could become inoperative for
approximately 4 seconds before rebooting and becoming operational again.
Remedy
Toyota dealers will update the software in the forward recognition camera FREE OF CHARGE.
Covered Vehicles
There are approximately 45,200 vehicles covered by this Special Service Campaign. Approximately 3,800 vehicles involved in
this Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in late August 2023. A sample of the owner notification letter has been included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special
Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased
the vehicle.
© 2023 Toyota Motor Sales, USA
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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
© 2023 Toyota Motor Sales, USA
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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of
the email state “Disclosure Form 23TC01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
© 2023 Toyota Motor Sales, USA
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Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted
otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently have completed all of the following courses:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians that have completed the above courses to perform this repair. Carefully review
your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
© 2023 Toyota Motor Sales, USA
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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
•
•
Verify Vehicle Eligibility
Confirm vehicle VIN matches the RO
Check for Campaign eligibility using TIS
No Further Action Required
Not Covered
Covered
Perform Health Check and Verify ECU Calibration
Old Calibration
Reflash the forward recognition camera with the NEW
software
New Calibration
No
Campaign completed, return the vehicle to the
customer.
Op Code
23TC01R1
•
•
•
Description
TSS 3.0 Software update
Corolla and Corolla HV
Corolla Hatchback
Corolla Cross
BZ4X
Flat Rate Hours
0.7
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that the vehicle’s software contains the latest calibration ID (no software update needed), use opcode
23TC01R1.
These are larger than normal files for this software update. More detail is included in the Technical Instructions.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
© 2023 Toyota Motor Sales, USA
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Campaign Designation / Phase Decoder
23TC01
19
T
A
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)
01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
© 2023 Toyota Motor Sales, USA
SPECIAL SERVICE CAMPAIGN 23TC01 Remedy Notice
Certain 2023 Model Year bZ4X
Certain 2023 Model Year Corolla
Certain 2023 Model Year Corolla Cross
Certain 2023 Model Year Corolla Hatchback
Certain 2023 Model Year Corolla HV
Toyota Safety Sense Inoperative Intermittently
Frequently Asked Questions
Original Publication Date: August 31, 2023
Q1:
A1:
What is the condition?
The subject vehicles are equipped with Toyota Safety Sense (TSS) which consists of several driving assist features,
including pre-collision braking, lane departure warning, and more. Due to the programming of the software within
the forward recognition camera, there is a possibility that under certain conditions, TSS functions could become
inoperative for approximately 4 seconds before rebooting and becoming operational again.
Q1a: What is the function of the forward recognition camera?
A1a: It recognizes objects in front of the vehicle and has a computer which contains software for TSS functions including
the Pre-Collision System (PCS). For more information about TSS and its functions, please refer to your owner’s
manual.
Q1b: Are there any symptoms of this condition?
A1b: Yes, when the reboot is occurring, the PCS warning light is illuminated on the combination meter. After the
reboot is complete, the PCS warning light will turn off.
PCS warning light
Q2:
A2:
What is Toyota going to do?
Any authorized Toyota dealer will update the software in the forward recognition camera FREE OF CHARGE.
© 2023 Toyota Motor Sales, USA
FAQ Page 1 of 2
Q3:
A3:
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 45,200 vehicles covered by this Special Service Campaign.
Model Name
Model Year
Production Period
UIO
bZ4X
2023
Late March 2022 – Late December 2022
2,590
Corolla
2023
Late August 2022 – Early February 2023
23,820
Corolla Cross
2023
Mid November 2022 – Late January 2023
9,910
Corolla
Hatchback
2023
Late May 2022 – Late November 2022
3,420
Corolla HV
2023
Late May 2022 – Late November 2022
5,420
Q3a:
A3a:
Are there any other Toyota/Lexus vehicles covered by this Special Service Campaign in the U.S.?
Yes, certain, Lexus NX250, NX350, NX350h, and NX450h+ vehicles are covered by this Special Service
Campaign.
Q4:
A4:
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.
Q5:
A5:
What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.
Q6:
A6:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q7:
A7:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center (1-888-270-9371) Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
© 2023 Toyota Motor Sales, USA
FAQ Page 2 of 2
TOYOTA
Certain 2023 Model Year bZ4X
Certain 2023 Model Year Corolla
Certain 2023 Model Year Corolla Cross
Certain 2023 Model Year Corolla Hatchback
Certain 2023 Model Year Corolla HV
Toyota Safety Sense Inoperative Intermittently
Special Service Campaign 23TC01 (Remedy Notice)
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the condition?
The subject vehicles are equipped with Toyota Safety Sense (TSS) which consists of several driving assist features, including
pre-collision braking, lane departure warning, and more. Due to the programming of the software within the forward
recognition camera, there is a possibility that under certain conditions, TSS functions could become inoperative for
approximately 4 seconds before rebooting and becoming operational again.
What will Toyota do?
Any authorized Toyota dealer will update the software in the forward recognition camera FREE OF CHARGE.
What should you do?
Please contact your authorized Toyota dealer to make an appointment to have the software update performed. The
repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make
the vehicle available for a longer period of time.
If you observe the PCS warning light turning on in the combination meter, then turning off after about 4 seconds, you
may be experiencing the condition. Please bring your vehicle to your dealer for further diagnosis and to have the remedy
performed.
PCS warning light
What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota.com/recall.
 If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/updateinfo-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.