S2323000052

Case Number: S2323000052
Release Date: July 2023
Symptom/Vehicle Issue: Service Power Liftgate Operate Manually Message Displays
On Instrument Cluster. Tailgate Partially Closes. B1014-64 and B1004-01 Diagnostic
Trouble Codes (DTCs) set.
Customer Complaint/Technician Observation: The customer leaves the keys inside
the passenger compartment and closes the doors. Owner presses "LOCK" button
(central locking button) located on the tailgate (if equipped), the tailgate reaches a
partial closure. “Service Power Liftgate Operate Manually“ message displays on the
cluster. Technician may find the Power Liftgate Module (PLGM) has DTCs B1014-64LATCH SWITCH INFORMATION - SIGNAL PLAUSIBILITY FAILURE and or B100401-REAR CLOSING LOCK TRUNK BUTTON - GENERAL ELECTRICAL FAILURE.
Discussion: DTCs B1014-64 and B1004-01 can be caused by operating the liftgate
from the exterior tailgate switches (open and lock) with the key inside the vehicle. This
scenario is currently under investigation by engineering. It is not suggested to make a
repair for this condition at this time as it will likely not resolve the cluster message or
gate partially closing issue. Discuss this with the vehicle owner. Ask them to keep the
key on their person when exiting and using the exterior tailgate switch until a service
solution is available.
<<>> The B1014-64 DTC will not self-clear with key cycles. To clear the
message and restore PLGM operation the code will require erasing with wiTECH.
<<>> B1004-01 DTC will clear with a key cycle and does not require wiTECH
to remove the code.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022