S238A000034

Case Number: S238A000034
Release Date: July 2023
Symptom/Vehicle Issue: USB Hub In-Operable
Discussion: The customer may observe “Intermittent USB hub In-op”. Many of the USB warranty
returns are Trouble Not Found. In efforts to prevent unnecessary replacements, we are requesting
the following diagnostic procedure prior to replacing USB hubs.
.
Diagnostics: The customer may observe intermittent USB hub In-op. Follow below steps to
determine/examine the USB hub before replacing part.
1. Confirm the USB port is not a charge only port.
2. Confirm customer uses certified/official Apple/Android cables.
3. Try known good device (USB stick with audio, cable and phone).
4. Check for lint or debris stuck in device connection port. Lint or debris can cause cable
connection issues. (See Fig 1) Refer to device manufacturer on how to clean device port.
5. Confirm that customer’s personal device verified to be compatible with vehicles multi-media
system. (http://www.driveuconnect.com)
6. Confirm that device connected has permission to run Apple CarPlay/Android Auto.
This can be found in device’s settings. Ensure Android Auto or Apple CarPlay are enabled in
the customer’s phone settings:
For an Apple device, go to settings > screen time > content & privacy restrictions > allowed
apps, toggle CarPlay.
For an Android device, go to settings > Android Auto > connect vehicle.
7. Confirm the mobile phones/devices have the latest software version. If an update is available,
please update the software.
8. Perform a radio reset, as per service information. Example, some radios you hold the
volume/power knob for 10 seconds until radio reboots.
9. Disconnect and reconnect the USB hub according to the installation manual and power cycle
the vehicle.
10. Check fuses, power and ground to the hub. Check for damages to the cables and connectors.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
11. Refer to updated Service procedures for USB hubs before replacing the hub.
Fig 1.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022