A9123292068824_2

Technical Service Bulletin
91 Audi connect does not function after 91DZ campaign (MY22 e-tron GT)
91 23 29 2068824/2 September 15, 2023. Supersedes Technical Service Bulletin Group 91 number 22-56 dated
December 8, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
e-tron GT, and
RS e-tron GT
2022
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Condition (added SOS button will be red/off)
Revised Technical Background (made clarifying statements)
Revised Service (removed short-term solution and added long-term solution)
Revised Warranty (added GFF time stated on log)
1
12/08/2022
Initial publication
The customer states the Audi connect services in the MMI and the myAudi app no longer function after the 91DZ
campaign was completed. The SOS button LED is not green (e.g., RED or OFF).
Technical Background
The 91DZ campaign updates three major control models in the vehicle: the Infotainment control module (J794),
the On-Board Diagnostic Interface control module (J533), and the ConBox control module (J949). Once each
control unit is updated, a new software coding container is assigned, and it is from this container that the
parameter settings and coding values are derived. An incorrect coding container is given to the On-Board
Diagnostic Interface control module (J533) and causes the coding to be incorrect for Audi connect.
Early-built e-tron GT vehicles, produced before CW36 of calendar year 2021, utilized an older Audi connect
backend server for online connectivity. Since then, all vehicles now use a newer Audi connect backend server.
The On-Board Diagnostic Interface control module (J533) coding contains a byte with a bit configuration that
determines which backend the vehicle should use, either the older or the newer backend server. Only e-tron GTs
built before CW36/21 must still point to the older Audi connect backend server. The older backend server will
automatically redirect all vehicle communication to the newer backend. This scenario is unique only for these
vehicles.
Production Solution
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
A new coding container will be assigned to the SVM code used during the 91DZ software update.
Service
It is important to note that manual coding of the On-Board Diagnostic Interface control module (J533) is no longer
required.
Short-term solution: No longer necessary.
Long-term solution: Allow ODIS to automatically code the On-Board Diagnostic Interface control module (J533)
using the Guided Functions: SVM Check Module Configuration test plan.
1. Start ODIS and select Guided Fault Finding (GFF).
1. Once all of the modules have loaded, right click on the Diagnostic Address 0019 – Data Bus On-Board
Diagnostic Interface (J533).
2. Select “Guided Functions.”
3. Select “SVM Check Module Configuration.”
If at any time after this process, the Audi connect system does not function correctly, open a ticket with the Digital
Business Support team via the web ticketing system https://audi.zendesk.com.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9107
Damage Code:
0039
Diagnostic Time:
GFF
Claim Comment:
As per TSB 2068824/2
0150 0000
Time stated on the
diagnostic protocol
(Max 80 TU)
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
© 2023 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
All part and service references provided in this TSB (2068824) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.