A9323252070965_1

Technical Service Bulletin
93 Gearbox: power transmission - Engine Disconnect Clutch Excessive Slippage - PHEV - DTC P288200
93 23 25 2070965/1 September 8, 2023.
Model(s)
Year
Q5 e quattro
2020 – 2024
A7 e quattro
2021 - 2022
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
Customer states:
The Gearbox malfunction driver message appears in the instrument cluster.
Workshop findings:
The following DTC may be stored engine control module (ECM), -J623- (address word 0001):
• DTC P288200: Engine Disconnect Clutch Excessive Slippage with Symptom code 20954.
Technical Background
There is a software error in the transmission control unit.
Production Solution
Modified software for the gearbox control unit has been implemented in series production with effect from model
year 2023.
Service
If the above applies to the vehicle continue as follows:
Step 1.
• If the vehicle is a Q5, first check whether it is possible to update the gearbox control unit.
• If the software part number is shown in the SVM table below update the software with the SVM instructions
below and then proceed to Step 2.
• If the software is not in the table below continue to Step 2
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2. Update the Electric Drive Control Unit (-J841-) using the SVM action code as listed in the table below, if
necessary:
Note:
To prevent the high-voltage battery from charging during the software update, the high-voltage charging cable on
vehicles with high-voltage components must be unplugged BEFORE the SVM code is entered. Charging the highvoltage battery during a software update can cause damage to the high-voltage components.
Note:
The parking brake must be released and the diagnostic interface must hardwired to the scan tool.
Model
Q5 PHEV
Old Software Part Old
Number
Software
Version
New Software
Part Number
80A927156D
80A927156D
New Software
Version
SVM Code
Input
(or higher)
0002
0003
02A220
Step 2.
• The charge level of the high-voltage battery must be checked. For checking the electric motor, the charge level
must be in the range between min. 35% and max. 90%. If the high-voltage battery has a charge level below
35%, it must be charged to a sufficient level.
• In this case, work with the help of Guided Fault Finding (GFF) and follow the test plan for the DTC memory
entry precisely.
If GFF does not detect any faults, it is not necessary to replace any components.
If GFF is not possible, e.g. because the passive entry in the event memory entry was erased, please perform the
relevant checks:
1. Check ATF level. If the gearbox ATF level is not OK, it must be adjusted as specified in the repair manual.
2. Hydraulic test.
3. “Touch point adaptation of hydraulic clutch” routine.
If there are no indications of malfunctions, the repair procedure is complete.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9350
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Damage Code:
0040
Labor Operations: Software update (if required)
0151 0000
Time stated on
diagnostic
protocol (Max 60
TU)
Charge high-voltage battery (if required)
9303 8950
10 TU
Check high-voltage battery
9303 0199
10 TU
Check and top up transmission oil (if required)
3401 3550
30 TU
Remove and install noise insulation
1082 1900
30 TU
(if required)
Diagnostic Time:
GFF (Test plan for DTC and top up transmission 0150 0000
oil if required)
Time stated on
diagnostic
protocol (Max 120
TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB 2070965/1
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts and Screws as needed per the
Repair Manual
See ETKA/ELSA
G 055 529 A2
Dual clutch gearbox oil ATF
01
(Only if needed)
Additional Information
All parts and service references provided in this TSB (2070965) are subject to change and/or removal.
© 2023 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.