Edition84

A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the Elsa Newsletter
section in the Technician References menu.
Edition 84: May 5, 2014
Content

ElsaPro Tip: "Notes"

Technical Bulletins

Pending Service Solutions

Tech Tips

Campaigns

Updates

Suggestions
ElsaPro Tip: "Notes":
After you have entered a VIN or selected an existing Job in ElsaPro, a dialog box pops-up
showing what additional information is available for that vehicle. This may include "Notes":
This means that there are Pending Service Solutions (PSS) available for this vehicle.
The PSS information can be accessed from two locations:
1. On the Systems menu, click "Notes". A pop-up will display with a list of relevant
documents:
2. In the Technical Service Handbook (HST) infomedia
Technical Service Handbook
(HST) under Information > Vehicle-specific service information:
Important Note:
We are currently having issues with the displayed list of documents when selecting "Notes" from
the Systems menu (location 1, above).
The list may include erroneous items or broken links.
Our IT team is aware and working to resolve the issue, but we have no timeline yet. Updates will
be included in future newsletters.
In the mean time we encourage everyone to use the "Vehicle-specific service information"
location (location 2, above) to access PSS information.
Back to top
Technical Bulletins
21 14 04 - 2025464 Supersedes T. B. V211301 dated September 4, 2013 to
adjust GFF time , include post repair road test and update labor times for
Jetta, Beetle, Beetle Convertible per updated repair manual charge air cooler
removal and installation procedure.
Frozen Charge Air Cooler – Engine Will Not Start
Model(s)
Year
Eng. Code
Trans.
Code
Jetta, Jetta Wagon
2009
2.0L TDI
(CBEA)
All
VIN Range
VIN
From
Range To
All
All
Jetta
2010
2.0L TDI
(CJAA)
All
All
All
Golf, Jetta SportWagen,
Golf Wagon
2010–
2014
2.0L TDI
(CJAA)
All
All
All
Jetta
2011–
2014
2.0L TDI
(CJAA)
All
All
All
Beetle, Beetle
Convertible
2013–
2014
2.0L TDI
(CJAA)
All
All
All
Engine will not start after standing in cold weather below 0°C (32°F), MIL may be
illuminated with various induction and/or boost system faults stored in ECM.
Production Solution: None.
96 14 01 - 2028844 Supersedes Technical Bulletin V961204 dated May 4,
2012 to add cargo light and trim panel inspection/replacement procedure
and revise warranty statement.
Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate
Model(s)
Year
Routan
2009–2012
Eng. Code Trans. Code
All
All
VIN Range
From
VIN Range To
All
All
Rear cargo lower lift gate trim panel cargo light opening is too large.
Rear cargo light fasteners weak and do not hold light in place.
Production Solution: New lower lift gate trim panel introduced with reduced light
opening specification. July 9, 2011.
Improved cargo light fastener tab introduced May 17, 2013.
97 14 02 - 2037108
MIL ON, DTC P0236 Turbocharger Boost Sensor (A) Circ. Range Performance
Stored in ECM Fault Memory
Model(s)
Tiguan
Year
Eng. Code Trans. Code
2013–2014 2.0L (CCTA)
All
VIN Range
From
VIN Range
To
All
All
Increased resistance at the pins of the T14 connector in the engine wiring harness,
causing fault code P0236 Turbocharger Boost Sensor (A) Circ. Range Performance.
Production Solution: Optimized crimping of the engine wiring harness to avoid
circuit faults.
Pending Service Solutions
Erratic Oil Temperature Gauge (2037102/1)
Model(s)
Year
Eng. Code
Trans.
Code
Beetle, Beetle
Convertible
2013–
2014
2.0L (CPPA,
CPLA)
All
VIN Range VIN Range
From
To
All
All
The oil temperature gauge in the auxiliary instrument cluster (“additional
instruments”) may operate erratically and/or drop to the minimum position (120°)
intermittently. The oil temperature display in the instrument cluster MFI may also
show “---°” when erratic gauge operation occurs.
Production Solution: Enhanced instrument cluster software under development.
Replacement of instrument cluster, auxiliary instrument cluster (“additional
instruments”), or oil level thermal sensor G266 WILL NOT resolve issue.
Back to top
Tech Tips
00-14-01 Identifying Misfires Using WiTech
Model(s)
Year
Eng.Code
Trans.Code
Routan
2009–2014
All
All
To identify a misfiring cylinder when a random fault is set (P0300), utilize the
following; Select PCM (ECM) from the module menu (figure 1). At the top of the
screen, mouse over “Monitors” to open the drop down list. Select OBD II monitors.
From the OBD II monitor list (figure 2), scroll down and select “Which cylinder is
misfiring”(figure 3). A value block displaying all cylinder misfire counts can be
viewed and also monitored while running to isolate the causal cylinder. Once the
specific cylinder(s) have been isolated, proceed with misfire diagnosis to determine
root cause and repair as necessary.
45-14-01 G85 Steering Angle Sensor Location Tip
Model(s)
Year
Eng.Code
Trans.Code
Jetta, Passat, Beetle, Beetle
Convertible
2014
All
All
The location of the G85 steering angle sensor in these vehicles depends upon the
steering system.
Electromechanical Power Steering: (PR Code – 1N3)
The G85 sensor is located in the electromechanical steering gear.
 Hydraulic Power Steering: (PR Code – 1N1)
The G85 sensor is located in the steering column (integrated into the
clockspring).

If a GFF test plan has indicated that the G85 sensor should be replaced, it is critical
to verify the location of the sensor to ensure the correct part is replaced.
90-13-02 Resetting Inspection Service and Interval Service
April 25, 2014: Update to Information.
Model(s)
Year
Eng.Code
Trans.Code
Touareg
2010–2014
All
All
The procedure for resetting the "Reset Inspection Service" is different from "Reset
Interval Service". Both of these procedures are available in Guided Functions in
Address Word 17. Right click on address word 17 > Control OBD > adaption >
“Fix: Distance covered since last mileage-dependent inspection” resent value to 0.
97-14-01 Washer Level Sensor
Model(s)
Year
Eng.Code
Trans.Code
All Models (except Routan)
2011–2014
All
All
The indicator lamp in the I.P. for washer fluid remains illuminated and the washer
reservoir is full. Validate the washer reservoir is full with the proper washer solvent
(G-052-164). Refer to Elsa for proper fluid type and fluid quantities under repair
manual, maintenance, fluid capacity table. If the fluid is not blue in color, drain the
fluid, remove the sensor and clean with cleaner (D-009 - 401 - 04) or equivalent.
Reinstall the sensor, top off washer reservoir with proper fluid and validate that the
indicator lamp in the I.P. is no longer illuminated.
Non-approved fluids can cause residues to form on the sensor which causes the
washer fluid lamp to remain on when reservoir is full . Below are examples of non approved fluids, a picture of the sensor in question (G33) and a picture of the
approved cleaner (D-009-401-04).
Back to top
Campaigns
No new campaigns this week.
Updates
97AO Fuse Box Washers (NVLW)
NOTE:
Perform this UPDATE on all applicable vehicles within NEW VEHICLE
LIMITED WARRANTY.
 It is MANDATORY to perform UPDATES on all applicable vehicles in
dealer inventory PRIOR TO RETAIL SALE.
 Inform customers that this UPDATE will be available free of charge as
long as their vehicle is within the Warranty parameters outlined in this
UPDATE.

NOTE: Required DMS Wording//Text: (line item, customer concern description
on repair order):
Model(s)
Year
Passat
2013–
2014
Eng. Trans.
Code Code
All
All
VIN Range From
VIN Range To
Check Elsa on the day Check Elsa on the day
this vehicle UPDATE will this vehicle UPDATE will
be performed to verify be performed to verify
vehicle eligibility
vehicle eligibility
This update has been proactively released to prevent chafing of the e-box wiring
harness.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
Procedure is valid only for vehicles that show the 97AO code in Elsa,
Campaign/Action Information screen on the day of repair.
 If the vehicle is sold it must be within the NEW VEHICLE LIMITED
WARRANTY.
 Procedure must be performed within the allotted time frame stated in this
UPDATE.
 Procedure must be performed on applicable vehicles in dealer inventory
prior to sale.

Suggestions
Please send comments or suggestions to: [email protected]
Back to top
© 2014 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted
to other sites, without the prior expressed written permission of the publisher.