S238A000042

Case Number: S238A000042
Release Date: August 2023
Symptom/Vehicle Issue: Media Hub USB Connection Drops, Or Apple CarPlay and Android
Auto Inoperative.
Discussion: The customer may report Apple CarPlay, Android Auto or USB connection failure or
working intermittently. The tech may or may not be able to duplicate customer’s concerns. Try and
road test vehicle if issue is not duplicated while vehicle is stationary.
Before cable replacement:
1. Ensure the customer’s phones are with latest available software.
2. Verify customer is using an OEM or OEM approved cable for CarPlay /Android Auto.
3. Check the media hub cable connections in both center stack and center console. Make sure all
connectors are fully seated and there is no excessive bending or pulling stress to the
connectors.
4. If center stack USB hub has an issue, please replace the IP USB cable (Part #: 68417902AA)
or
5. If center console (under arm rest) media port has issues, please replace console USB cable
(Part # 68631429AA) part will be available in the 4th quarter.
Do not replace the radio head unit or media hub for this concern if no issue can be replicated.
IP Harness
Console Harness
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022