Reference26A2

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Right Rear Axle Shaft
FCA US LLC
Reference: 26A
2020 – 2022 (JT) Jeep Gladiator
Template Version 1.8
Revision
0
1
2
Edition
August 2023
August 2023
August 2023
Detail
Initial Version.
Updated the Gear Lubricant Part Number
Added 2020 MY
SYMPTOM DESCRIPTION
The right rear axle shaft on about 53,828 of the above
vehicles may develop an oil leak after a vehicle has
accumulated over 10,000 miles. Customers are
encouraged to have their local dealer inspect the
vehicle for the oil leak once the vehicle has reached
10,000 miles. There is no need for a customer to
contact the dealer at this time unless they have
reached 10,000 miles or noticed an oil leak on the right
rear side of the vehicle.
NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process
REPAIR TO BE PERFORMED
Inspect and replace the right rear axle shaft if found
to be leaking oil after the vehicle has accumulated
over 10,000 miles.
COMPLETION REPORTING / REIMBURSEMENT
Claims for vehicles that have been serviced must be
submitted on the DealerCONNECT Claim Entry
Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions
and provide dealer payments.
Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Inspect right rear axle shaft
03-26-A1-81
0.2hrs
for oil leak
Replace right rear axle
03-26-A1-82
0.7hrs
shaft
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.
PARTS INFORMATION
Qty
1
1
1
1
Part Name
Right Side Axle Shaft
(DRF/DSA or DS8)
Right Side Axle Shaft
(DRE/DSA or DS8)
Gear Lubricant
Axle Retainer Nuts
Part No.
CCFN25A2AA
CCFN25A1AA
68378949AA
68003275AA
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
No special tools required to perform this service
procedure.
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
1/6
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Right Rear Axle Shaft
FCA US LLC
Reference: 26A
Axle Shaft Leak Inspection Procedure
1. Raise vehicle on hoist.
2. Visually inspect right side axle shaft backing plate for any
oil residue (Figure 1).
3. Did you find any evidence of oil residue?
YES: Proceed to service procedure step 1.
NO: Return the vehicle to the customer, claim inspection
LOP.
Figure 1 – Right Rear Axle
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
2/6
CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Right Rear Axle Shaft
FCA US LLC
Reference: 26A
Service Procedure
A. Right Rear Axle Shaft Removal Procedure
1. Raise and support the vehicle.
2. Remove the right rear wheel and tire assembly.
3. Remove the brake rotor fastener
(Figure 2).
ROTOR
FASTENER
Figure 2 – Brake Rotor Fastener
4. Remove the brake caliper with the
adapter (Figure 3).
ADAPTOR
BOLTS
NOTE: Do not allow caliper to
hang on the brake hose.
Figure 3 – Brake Caliper Adapter
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Right Rear Axle Shaft
FCA US LLC
Reference: 26A
Service Procedure Continued
5. Remove the brake rotor.
6. Disconnect the park brake cable from the brake shoe lever (Figure 4).
PARK BRAKE
CABLE
BRAKE SHOE
LEVER
Figure 4 – Brake Shoe Lever
7. Remove the wheel speed sensor bolt and remove the wheel speed sensor (Figure 5).
SPEED
SENSOR
BOLT
Figure 5 – Speed Sensor
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Right Rear Axle Shaft
FCA US LLC
Reference: 26A
Service Procedure Continued
8. Remove the axle shaft retainer nuts and DISCARD (Figure 6).
9. Place a drain pan under the axle shaft.
NUTS
Figure 6 – Axle Shaft Retainers
10.
Remove the axle shaft with the support plate, bearing and seal from axle tube using a pry bar or suitable tool
and DISCARD (Figure 7).
NOTE: Removal of the axle shaft may cause differential oil leak onto the brake shoes, clean the brake
shoes with brake clean.
PRY BAR
Figure 7 – Axle Shaft Removal
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA
Right Rear Axle Shaft
FCA US LLC
Reference: 26A
Service Procedure Continued
11.
Proceed to section B. Right Rear Axle Shaft Installation Procedure.
B. Right Rear Axle Shaft Installation Procedure
1. Apply a small amount of differential oil onto the NEW rear axle shaft seal.
2. Align and insert the NEW axle shaft into the axle housing.
3. Hand start all 4 NEW axle shaft retainer nuts (Figure 6).
Warning: Never reuse axle retainer nuts. Used torque nuts can loosen up. Failure to follow this
instruction may result in personal injury.
4. Tighten all 4 of the axle shaft retainer nuts to 80N∙m (59ft. Lbs.) (Figure 6).
5. Route and install the wheel speed sensor and bolt tight to 10N∙m (7ft. Lbs.).
6. Insert and engage the park brake cable to the support plate (Figure 4).
7. Install the brake rotor.
8. Install the brake rotor fastener and tighten securely (Figure 3).
9. Install the brake caliper with the adapter and tighten the adaptor bolts to 125N∙m (92ft. lbs.).
10.
Install the wheel and tire assembly and tight
the lug nuts to 176N∙m
(130 ft. Lbs.).
11.
Remove the axle drain plug and check fluid
level (Figure 8).
12.
Add if necessary.
13.
Insert and tight the drain plug to 34N∙m (25ft.
Lbs.).
14.
Lower the vehicle and test drive and inspect
for oil leak.
15.
Return the vehicle to the customer.
OIL FILL LINE
Figure 8 – Axle Oil Fill
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2023 STELLANTIS Group. All Rights Reserved
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This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Right Rear Axle Shaft
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
26A
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 26A.
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2020 – 2022
Model Year (JT) Jeep Gladiator] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The right rear axle shaft may develop an oil leak after your vehicle has accumulated over
10,000 miles. We encourage you to have your local dealer inspect your vehicle for the oil leak
once your vehicle has reached 10,000 miles. There is no need to contact your dealer at this
time unless you have reached 10,000 miles or noticed an oil leak on the right rear side of the
vehicle.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect and replace the right rear axle shaft if found to be leaking oil. The estimated repair
time is about 1 hour. In addition, your dealer will require your vehicle for proper check-in,
preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.