Circular 97HB

Service Action
Code: 97HB
Subject
Document History
Affected Vehicles
ID.4 Software Update
Date
09/28/2023
Summary
Original publication
Country
Beginning
Model Year
Ending
Model Year
Vehicle
Vehicle Count
USA
2022
2022
ID4
7,688
CAN
2022
2022
ID4
3
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
About this Service
Action
Code Visibility

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Volkswagen is providing software improvements for certain 2022 model year Volkswagen ID.4
vehicles, free of charge. An owner’s manual supplement will also be provided once the updated
software is installed.
On September 28, 2023, the campaign code was be applied to affected vehicles.
Owner Notification
Owner notification will take place in October 2023. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on September 28, 2028. Work must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this work performed after the expiration date, your
dealerships normal parts and labor cost associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 1 of 29
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
97HB
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
2706 02 99
25 TU per bus sleep
Perform up to four bus sleep procedures
NOTE: only two bus sleep procedures are required during the flash process. The reasoning
for any additional bus sleep procedures must be documented in the claim comments.
0121 00 04
10
Test drive
0150 00 00
Time stated on
diagnostic protocol(s)
Perform software update SVM, software
configuration SVM and complete all necessary
GFF test plans
NOTE: If the software update and related GFF work is performed on more than one
diagnostic session, the multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same
diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 2 of 29
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 97HB – ID.4 Software Update
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Volkswagen is providing software improvements for certain 2022 model year
Volkswagen ID.4 vehicles, free of charge. An owner’s manual supplement will also be
provided once the updated software is installed.
This work will take about half a day to complete. Please keep in mind that your dealer
may need additional time for the preparation of the work, as well as to accommodate
their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule
this work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until September 28,
2028. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this repair will apply.
Important Note for Car-Net®
Subscribers
If your vehicle is currently enrolled in Car-Net and the myVW app is downloaded to
your phone or other mobile device, you may receive several notifications during the
update process. This is normal and should not be a cause for concern.
Lease vehicles and address
changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for
open Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 3 of 29
Customer Letter Example (CANADA)




This notice applies to your vehicle:   , 
Subject: Service Action 97HB – ID.4 Software Update
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Volkswagen is providing software improvements for certain 2022 model year
Volkswagen ID.4 vehicles, free of charge. An owner’s manual supplement will also be
provided once the updated software is installed.
This work will take about half a day to complete. Please keep in mind that your dealer
may need additional time for the preparation of the work, as well as to accommodate
their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this work. Please keep in mind
that your dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule.
This service action will be available for you free of charge only until September 28,
2023. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this repair will apply.
Important Note for CarNet® Subscribers
If your vehicle is currently enrolled in Car-Net and the myVW app is downloaded to
your phone or other mobile device, you may receive several notifications during the
update process. This is normal and should not be a cause for concern.
Lease vehicles and address If you are the lessor and registered owner of the vehicle identified in this action, please
changes
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 4 of 29
Required Tools
Battery Tester/Charger
-VAS5908-
Diagnostic Tester
-VAS6150D(or higher)
Diagnostics Interface
USB Module
W-LAN
-VAS6154/4A-
-VAS6154A-
(included with -VAS6154A-)
(or newer equivalent)
(or newer equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 5 of 29
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 6 of 29
Section B – Repair Prerequisites
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•
Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 7 of 29
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
Before starting the software update, the following conditions must be met:
•
ODIS Service version MUST be completely up to date.
•
ODIS Feedback must be set up correctly:
o
•
Dealership’s internet firewall settings must meet the specified requirements.
o
•
See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-15 / Subject:
VAS Diagnostic Device Firewall Settings / Date: December 19, 2022
ODIS user must have SFD access.
o
•
See communication: Offboard Diagnostic Information System Service (ODIS Service), Number:
VOS-22-06 / Subject: Dedicated Email Server Configuration & Feedback Settings / Date: Feb.
1, 2022
See communication: Offboard Diagnostic Information System Service (ODIS Service), Number:
VOS-21-08 / Subject: ODIS Login – SFD Functions / Date: Mar. 11, 2021
Windows Power Options must be set according to the ODIS tester setup directions:
o
See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-13 / Subject:
Change Power Options in Windows® 10 / Date: Nov. 1, 2022
o
The “Device Power Management” sections from the VAS 6150X Diagnostic Laptop – Unpacking
and Setup Instructions can also be referenced.
•
Only one key can be in the vehicle when performing this software flash.
•
The vehicle key’s battery must be ok.
•
Any additional keys must be a minimum of 20 meters away from the vehicle.
•
The car MUST NOT be hooked up to a high-voltage charger.
•
If the work steps have to be interrupted for any reason, the best stopping point is at one of the bus sleep
steps.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 8 of 29
CRITICAL REPAIR STEP
STOP!
Before starting programming, it is essential to
perform the following actions for the -VAS5908battery charger.
The battery charger’s default setting will switch the
charger off automatically after a period of time. To
prevent this, the following must be carried out.
Switch it OFF and then ON again each time the
charger is connected.
The battery charger’s display must have switched off
before it’s restarted.
The charging time can be changed in the charger’s
settings menu (access code = 6161). Refer to the
owner’s manual for further information. DO NOT
change any settings that will damage the charger or
the vehicle.
•
Connect battery charger -VAS5908-.
•
When connecting the charger to the battery,
connect the positive cable to the positive
charging terminal for the battery and connect the
negative cable to the grounding lug on the
chassis. DO NOT connect the ground cable
directly to negative terminal of the battery.
NOTE
If the customer is enrolled in Car-Net and they have
the myVW app downloaded on their phone, they may
receive several notifications during the update
process.
CRITICAL REPAIR STEP
STOP!
•
Check for pre-existing faults.
•
If any of the modules being updated are offline, the communication issue must be addressed prior
to starting this procedure. See Appendix A for software table.
•
Any module with a “Faulty Control Module” fault must be addressed prior to starting the flash. The
flash may fail for the affected control module.
•
Diagnosis and repair of pre-existing conditions are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 9 of 29
NOTE
•
The service interval display may be reset by the software configuration. The current service interval must
be read out first and rechecked in Step 7 after the software updates are complete.
•
It is also possible that the service interval could be reset on a previous service visit if a software configuration
was carried out on the vehicle. Therefore, the service interval should be compared to the vehicle’s service
records. If there is a discrepancy, the service interval values will have to be adjusted accordingly.
•
Service interval adaptation channels:
o
o
$0548 (distance driven since the last inspection)
$0549 (time since the last inspection)
•
Using Operating mode “OBD”, check 005F adaptation channels $0548 and $0549 for the current service
interval settings (OBD > DA 005F > Adaptations).
•
Record the current values.
TIP: Enter “inspect” in the Filter field  and both adaptation channels will be shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 10 of 29
Step 1 – Perform Software Update SVM
NOTE: this step is required for ALL vehicles
CRITICAL REPAIR STEP
STOP!
DO NOT start the flash and leave the vehicle unattended overnight, or for long periods of time. Doing so can cause
irreparable damage to control units or lead to inaccurate log times. Requests for additional GFF time and/or damage
to control units caused by the flash running overnight will be denied.
NOTE
Flashing times will vary. The time it takes to complete the software updates is dependent on several factors, including
the workshops internet download speed.
NOTE
Only one key can be in the vehicle when performing this software flash.
The vehicle key’s battery must be ok.
Any additional keys must be a minimum of 20 meters away from the vehicle.
The car MUST NOT be hooked up to a high-voltage charger.
The seat belt must NOT be inserted into the buckle.
The driver door must be open.
NOTE
The battery charger may shut off automatically after
several hours due to a default setting. Each time the
battery charger is reconnected, it must be turned
OFF and then back ON to reset the charging start
time.
•
Turn battery charger OFF, then back ON.
•
Connect battery charger.
•
Cycle the ignition OFF, then back ON.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 11 of 29
•
Confirm that scan tool is communicating with
the diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.
•
Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .
•
Turn the hazards on.
CRITICAL REPAIR STEP
STOP!
If any of the modules being updated are offline, the communication issue must be addressed prior to starting this
software update.
Any module with a “Faulty Control Module” fault must be addressed prior to starting the software update. The flash
may fail for the affected control module.
Diagnosis and repair of pre-existing conditions are not covered under this action.
•
Once the GFF scan is complete, select
“Special functions” , then “Adapting
software” , then select “Perform test”
.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 12 of 29
•
Select the correct option to “Update software
via action code”.
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components during
the SVM flash process is not covered.
•
Enter the corrective action code (SVM code) as
listed below.
SVM code
F313
•
Select “Accept”  and follow the on
screen prompts.
NOTE
Do not unplug the sound generator.
NOTE
When the Windows Firewall popup appears, ALL
network options should be checked. Failure to do so
could cause the update to fail when first attempting
Software Cluster Embedded 1.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 13 of 29
CRITICAL REPAIR STEP
STOP!
The initial update may take several minutes to start.
Multiple control modules are updated during this
procedure. Some modules will take a while to be
updated. DO NOT cancel the update procedure,
turn the ignition off, remove the battery charger, or
interrupt the update procedure in any way. Doing so
could cause irreparable damage to control units,
which is NOT covered under this action.
NOTE
In-vehicle messages and warnings stating the HV
battery state of charge is at 0% may occur during
this software update process. This is normal.
NOTE
If the progress bar for the first update (Software Cluster Embedded 1) stops briefly at 6% (it may also appear that
the progress bar stops at 10% briefly, then quickly goes to the end), there may be a firewall issue.
NOTE
Another indication of a firewall issue is when no modules are updated. The message bellow will occur, which
indicates that the update did not get past DA C002 - Software Cluster Embedded 1. If this occurs, check that all
firewall settings are correct. See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-15
for more information.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 14 of 29
NOTE
If error code ERP0215 occurs:
Cause:
On at least one control unit, the operating conditions for the measure are not fulfilled (for example, incorrect SW part
number/HW part number/hardware/software):
Possible Corrections:
Manually identify the affected control module(s), or start a new GFF session and repeat SVM F313.
Perform a bus sleep or reset the control module, then repeat SVM F313.
NOTE
If error code ERP0225E occurs:
Cause:
The measure cannot be carried out because of missing control unit data. Often not all necessary control units are
“identified” or “reachable”.
Possible Corrections:
Make sure all necessary control units are identified according to the software table. If necessary, manually identify
the module and repeat SVM F313.
If a module cannot be manually identified:
•
Switch off ignition
•
Send diagnostic protocol online
•
Disconnect diagnostic interface from vehicle
•
Restart ODIS
•
Remove the fuse for the module that had the failure for 10 seconds
•
Reinstall the fuse
•
Perform a bus sleep
•
Start a NEW GFF session
•
Identify the module
•
Repeat SVM F313
NOTE
If a message appears stating that the communication path cannot be changed to DoIP:
•
Send the diagnostic protocol online
•
Cancel the test plan
•
Turn the ignition OFF
•
Disconnect the diagnostic head from the vehicle AND the diagnostic tester for a few minutes
•
Restart ODIS
•
Reconnect diagnostic head to vehicle and diagnostic tester
•
Repeat SVM F313
NOTE
If errors occur and the information provided in these instructions does not resolve the concern, please create a TAC
WEB ticket for further direction.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 15 of 29
NOTE
Diagnostic address 0631 and 060E may appear to not be reporting and DTC memory cannot be read:
ODIS may display a “?” and not read any DTC memory for DA 0631 and 060E. Modules 0631 & 060E may also not
show in the GFF log. These are slave modules. The fault memory cannot be read directly from the module. If the
97HB completes successfully and there are not any malfunctions/warnings present, this can be ignored.
NOTE
If the flash ends with a generic error:
•
Switch off ignition
•
Send diagnostic protocol online
•
Disconnect diagnostic interface from vehicle
•
Restart ODIS
•
Remove the fuse for the module that had the failure for 10 seconds
•
Reinstall the fuse
•
Perform a bus sleep
•
Start a NEW GFF session
•
Identify the module
•
Repeat SVM F313
•
Pay attention to the status report of the control
module updates.
•
Any module stating NOT OK will have to be
updated again.
•
Selecting “Complete/Next” will begin another
attempt to update the control module.
•
It may take more than one attempt to update
every control module.
NOTE
If SVM F313 is repeated for any reason, address
008C will be updated again.
This is normal.
•
Do not end the diagnostic session
•
DO NOT proceed to the next SVM update
until SVM F313 has 100% completed
successfully.
Proceed to Step 2 for performing vehicle bus sleep.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 16 of 29
Step 2 – Perform Bus Sleep Procedure
NOTE: this step is required for ALL vehicles
•
Carry out the following steps in the specified sequence to put the vehicle in a bus sleep.
•
Switch off the ignition.
•
Turn off the hazards.
•
Remove diagnosis interface from the vehicle diagnosis connection.
•
Remove battery charger from the 12V battery.
•
Close front and rear lid as well as all doors.
•
Lock vehicle.
•
Move vehicle key (remote control) at least 20 meters away from the vehicle.
•
Wait at least 15 minutes until the vehicle is in bus silence.
•
Then unlock vehicle again.
•
Connect and switch on battery charger.
•
Insert diagnosis interface on vehicle diagnosis connection.
•
Switch on the ignition.
•
Place a vehicle key (remote control) in the center console on the reader coil.
Proceed to Step 3 for performing software configuration via SVM.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 17 of 29
Step 3 – Perform Software Configuration via SVM
NOTE: this step is required for ALL vehicles
NOTE
The battery charger may shut off automatically after
several hours due to a default setting. Each time the
battery charger is reconnected, it must be turned
OFF and then back ON to reset the charging start
time.
•
Turn battery charger OFF, then back ON.
•
Connect battery charger.
•
Turn the hazards on.
•
Confirm that scan tool is communicating with
the diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.
•
Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .
•
Once the GFF scan is complete, select
“Special functions” , then “Adapting
software” , then select “Perform test”
.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 18 of 29
•
Select the correct option to “Update software
via action code”.
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g. ECM,
TCM, etc.) during the SVM flash process is not
covered.
•
Enter the corrective action code (SVM code) as
listed below.
SVM code
S313
•
Select “Accept”  and follow the on
screen prompts.
•
Pay attention to the status report of the control
module updates.
•
Any module stating NOT OK will have to be
updated again.
•
Selecting “Complete/Next” will begin another
attempt to update the control module.
•
Do not end the diagnostic session.
Proceed to Step 4 for performing Bus Sleep Procedure
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 19 of 29
Step 4 – Perform Bus Sleep Procedure
NOTE: this step is required for ALL vehicles
•
Carry out the following steps in the specified sequence to put the vehicle in a bus sleep.
•
Switch off the ignition.
•
Turn off the hazards.
•
Remove diagnosis interface from the vehicle diagnosis connection.
•
Remove battery charger from the 12V battery.
•
Close front and rear lid as well as all doors.
•
Lock vehicle.
•
Move vehicle key (remote control) at least 20 meters away from the vehicle.
•
Wait at least 15 minutes until the vehicle is in bus silence.
•
Then unlock vehicle again.
•
Connect and switch on battery charger.
•
Insert diagnosis interface on vehicle diagnosis connection.
•
Switch on the ignition.
•
Place a vehicle key (remote control) in the center console on the reader coil.
Proceed to Step 5 for performing Learn VKMS Test Plan via GFF
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 20 of 29
Step 5 – Perform VKMS Adaptation Test Plan
NOTE: this step is required for ALL vehicles
•
Perform
0025
Immobilizer
Adaptation” test plan.
“VKMS
TIP
After selecting “Self Test,” use the search function
and enter “VKMS” to aid in finding the test plan.
•
Follow the on-screen prompts.
•
Pay close attention to all steps outlined in the
test plan and follow them exactly as described.
•
Do not end the diagnostic session.
•
Ensure each component shows the VKMS
configuration is OK.
•
If any component does not complete the
VKMS adaptation, repeat the test plan.
Proceed to Step 6 for performing manual basic settings
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 21 of 29
Step 6 – Perform Manual Basic Settings and Adjust Temperature Setting (if necessary)
NOTE: this step is required for ALL vehicles
With the software update the basic settings of the steering angle sender -G85- and the end stops (soft stop) of the
electric window lifter might be lost.
•
•
•
Perform manual basic settings of steering angle sender -G85-:
o
Create drive readiness.
o
Turn steering wheel completely to the left and hold in the end position for 3 seconds.
o
Turn steering wheel completely to the right and hold in the end position for 3 seconds.
o
Return steering wheel to straight-ahead position.
o
Yellow steering light in cluster should go out.
Adapt end stops (soft stop) of the electric window lifter for all windows:
o
Lower window completely. Release the switch. Hold window switch in the down position, at the
second detent for 3 seconds.
o
Raise window completely. Release the switch. Hold window switch in the up position, at the second
detent for 3 seconds.
This software update may change the temperature units from Fahrenheit to Celsius. The setting can be
changed in the infotainment display by going to Settings > Unit Settings. This setting should be adjusted
based on customer preference.
Proceed to Step 7 for Adjusting Service Interval
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 22 of 29
Step 7 – Adjusting Service Interval
NOTE: this step is required for ALL vehicles
NOTE
•
The service interval display may be reset by the software configuration. The current service interval should
have been read out at the beginning of this repair.
•
It is also possible that the service interval could be reset on a previous service visit if a software configuration
was carried out on the vehicle. Therefore, the service interval should be compared to the vehicle’s service
records. If there is a discrepancy, the service interval values will have to be adjusted accordingly.
•
Service interval adaptation channels:
o $0548 (distance driven since the last inspection)
o $0549 (time since the last inspection)
•
From the OBD menu, go to: OBD > DA 005F >
Access authorization.
•
Select “Implement” and then enter ODIS
login/password if prompted (to unlock SFD).
•
Select “stop” to close the window.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 23 of 29
•
Using Operating mode “OBD”, check 005F adaptation channels $0548 and $0549 for the current service
interval settings (OBD > DA 005F > Adaptations).
•
If the values are the same as the previoulsly recorded values, no change is necessary.
•
If the values have changed, enter the correct values as needed.
TIP: Enter “inspect” in the Filter field  and both adaptation channels will be shown.
Proceed to Step 8 for performing GFF test plans for faults created by the flash process
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 24 of 29
Step 8 – Perform GFF Test Plans For All Faults Created by the Flash Process
NOTE: this step is required for ALL vehicles
•
Exit Diagnosis and select “Yes” to end the
diagnostic session.
•
When prompted to continue Guided Fault
Finding, select “NO”.
•
GFF will be exited and faults will be erased.
•
Static faults created by the flash process will
remain.
•
When prompted, select “YES” to populate new
test plans.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 25 of 29
•
Work through all test plans for faults created
by the flash process.
•
Reference any applicable TSBs that address
“ghost” faults.
•
Pay close attention to all steps outlined in the
test plans and follow them exactly as
described.
•
Exit GFF and send diagnostic protocol online.
NOTE
Driver assist systems will not require re-calibration
due to this software update.
CRITICAL REPAIR STEP
STOP!
Perform a test drive above 20 mph/35 kph to
calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will
momentarily lose acceleration when the threephase drive -VX54- calibrates. Ensure the road test
is performed in a safe manner.
NOTE
Static faults may store in various control modules
during the flash.
The ID Light may not operate as designed after the
flash.
It may be necessary to perform the following in order
to clear the faults and restore the ID Light operation:
•
Drive the vehicle a short distance (around
the parking lot, for example).
•
Perform a bus sleep.
Proceed to Step 9 for printing out additional owner’s manual supplement.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 26 of 29
Step 9 – Print and Provide Owner’s Manual Supplement
NOTE: this step can be performed while the software update is in progress
Replace the owner’s manual and provide a tow
hook supplement.
•
U.S.A.: Print out the English owner’s manual
supplement found on one of the ELSA
attachment tabs or in Elsa2Go under Service
References.
•
CANADA: Print out the English and French
owner’s manual supplements found on one of
the ELSA attachment tabs or in Elsa2Go under
Service References.
•
When printing, select “Booklet” for page sizing.
•
Place the printed owner’s manual supplement
in the vehicle glove compartment.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 27 of 29
Section C – Campaign Completion Label
•
Fill out and affix Campaign Completion Label,
part number CAMP 010 000, next to the vehicle
emission control information label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 28 of 29
Appendix A – Software Table
Diagnostic Address
C002
0019
0009
0051
060E
008C
007E
00C6
0015
00A5
00CE
8123
8124
C003
New Part Number
V04007003HM
1EA937012N
1EA937084B
1EA937086G
1EA937089S
1EA937089T
1EA937089Q
1EA907121BC
10A919606D
10A919606F
10A919606K
10A919606L
10A919606M
10A919606P
10A919606R
10A919606S
10A919605K
10A919605H
10A919605H
10A919605K
10A919605L
10A919605M
10A919605P
0Z1915184J
10A920320C
1EA915684DB
1EA915684DJ
1EA915684EK
1EA915684DQ
1EA959655EA
1EA980654K
1EA980653C
1ED907121AB
V04007003HK
V04007003HL
V04007003HN
New Software Version
0290
0292
0307
0307
0307
0307
0307
6046
6085
6085
6085
6085
6085
6085
6085
6085
3080
3080
2103
2103
2103
2103
2103
1041
0531
1019
1019
1019
1019
0376
5321
5321
8351
0290
0290
0290
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
97HB Page 29 of 29