Dealer 97HB

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 97HB / ID.4 Software Update
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
About this Service
Action
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
September 27, 2023
Volkswagen is providing software improvements for certain 2022 model year Volkswagen
ID.4 vehicles, free of charge. An owner’s manual supplement will also be provided once
the updated software is installed.
•
REPAIR AVAILABLE – September 28, 2023
•
See ELSA/ServiceNet for complete repair & claiming instructions
•
Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:



Software update; no parts needed.
Country
Beginning
Model Year
Ending
Model Year
Vehicle
Vehicle Count
USA
2022
2022
ID4
7,688
CAN
2022
2022
ID4
3
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
•
Schedule owner repairs immediately
•
Owner mailing – October 2023
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
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