LI82.85-P-076866

MBUX multimedia system, rear passenger compartment:
Displays in rear passenger compartment do not start
Topic number
LI82.85-P-076866
Version
1
Function group
82.85 - Navigation and Communication systems
Date
8/31/23
Validity
Model series 223, model series 297, model series 296
with code 854-MBUX high-end rear seat entertainment
system
Reason for change
Long-term remedy measure implemented
Complaint
On vehicles with a low mileage, it may be the case that the displays in the rear passenger compartment do not start
up. The Samsung tablet also remains stuck on the disclaimer.
The Rear Seat Entertainment Package is nonfunctional and cannot be started or operated.
Attachments
File
Description
Displays bleiben schwarz.jpg
Cause
Transport mode was unable to be completely deactivated. The rear seat unit is still in transport mode.
Remedy
Perform activation and subsequently deactivate the transport mode. Update the A26/17 - MBUX multimedia system
(Head unit) to current software release.
31.08.2023 19:59:11
© Copyright Mercedes-Benz AG
IKURTIS
Page 1 / 2
Symptoms
Communication/information > Entertainment > Overall system/system error > System fails to power up, display dark
Communication/information > Entertainment > Audio/COMAND controller > Malfunction
Communication/information > Entertainment > Rear entertainment > Screen/display > Miscellaneous
Communication/information > Entertainment > Rear entertainment > Control > Rear entertainment system completely nonfunctional
Communication/information > Entertainment > Rear entertainment > Video TV/DVD > No image
Operation numbers/damage codes
Op. no.
Operation text
31.08.2023 19:59:11
© Copyright Mercedes-Benz AG
Time
IKURTIS
Damage
code
Note
820DY
Rear Seat Entertainment Package
control unit
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