NCU-23P5497108

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Communication Module Software Update
DATE: September 18, 2023
Non-Mercedes Me Connect OTA
MY21 S-Class (223 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
N/A
23P5497108
September 18, 2023
Communication Module Software Update –
Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA update for the communication module software in 1,841 Model Year (“MY”)
2021 S-Class (223 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined
that on certain MY 2021 S-Class (223 platform) vehicles, the software for the
communication module does not correspond to the latest series production
configuration.
The update is free of charge and will be carried out in the background.
The installation will update the communication module in order to be able to perform
remote software updates on further control units in the future. Further contributions
to product improvement and increases in robustness will also be implemented with
this software update.
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
without an additional workshop visit via the data link of the communication module.
Customer letters were mailed August 11, 2023.
Parts are not required for repair. Remedy software will be pushed via OTA.
Issue
What We’re Doing
Parts
Vehicles Affected
2021
S-Class
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
1,841
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600