NCU-2023090001

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Add two pillows to the Rear Seats
DATE: September 15, 2023
MY22-23 EQS (297 platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2023090001
23P9291001
September 15, 2023
Add two Pillows to the Rear Seats
This is to notify you of the Service Campaign Launch to add two pillows to the rear seats in 13,120 Model Year (“MY”) 2022-2023
EQS (297 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on September 15, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has decided that
on certain MY 2022-2023 EQS (297 platform) vehicles, two pillows will be added to
the rear seats for the customer as a customer appreciation initiative.
Issue
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
add two pillows to the rear seats as appreciation to the customer from MercedesBenz USA.
Parts
The remedy is available and can be performed as necessary.
Vehicles Affected
2022-2023
EQS
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
13,120
Next Steps/Notes
Customer Notification Timeline
Customer letters will not be mailed.
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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Campaign No.2023090001, September 2023
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model EQS (297 platform)
Model Year 2022-2023
Add two Pillows to the Rear Seats
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has decided that on certain MY
2022-2023 EQS (297 platform) vehicles, two pillows will be added to the rear seats for the
customer as a customer appreciation initiative. An authorized Mercedes-Benz dealer will add two
pillows to the rear seats as appreciation to the customer from Mercedes-Benz USA.
Prior to performing this Campaign:


VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 13,120 vehicles are affected.
Order No. P-SC-2023090001
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Add two Pillows to the Rear Seats
Check for Campaign Number 2023070020 to be completed for vehicles in VMI.
Work Procedure
1.
Add two pillows for rear seats (Figure 1).
Figure 1
__________________________________________________________________________________________________
P-SC-2023090001
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Primary Parts Information
Qty.
Part Name
Part Number
As required (2)
Rear seat pillow*
* Determine color code of vehicle interior equipment by means of the vehicle identification number
**** Observe the color code table
A 297 920 48 04 ****
Pillow color code table
Interior equipment
105A; 805A; 205A
111A; 121A; 131A; 201A; 211A;
221A; 231A; 651A; 801A; 811A;
821A; 851A; 861A
229A; 209A; 519A; 509A; 859A
Pillow color code
almond beige
black
Item number
A 297 920 48 04 8U13
A 297 920 48 04 9H93
digital white
A 297 920 48 04 1D35
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
92 910 01
12-1815
Description
Enclose two additional pillows for rear seats
Labor Time
(hrs.)
0.1
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
P-SC-2023090001