18-231-23

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2023 Subaru of America, Inc. All rights reserved.
SERVICE INFORMATION BULLETIN
APPLICABILITY: 2015-22MY Legacy & Outback
		 2017-21MY Forester
		 2015-23MY Impreza
		 2015-23MY Crosstrek
		 2016-21MY WRX
		 2019-22MY Ascent
		 2022-23MY BRZ
				
SUBJECT: Service Manual Correction for EyeSight® 		
		 Adjustment/Calibration Error Codes 1403-1407
NUMBER: 18-231-23
DATE:
09/11/23
INTRODUCTION:
This Service Information Bulletin announces additional information regarding error codes 14031407 encountered when attempting an adjustment/calibration of the EyeSight® system after body
repair procedures have been performed. When a vehicle has experienced high force impact, the side
rocker panel angle(s) can become out of standard alignment. This can result in unsuccessful attempts
to perform Eyesight® adjustment/calibration due to insufficient body alignment. The measurement
procedures outlined below will provide confirmation if the vehicle’s body alignment is sufficient for
EyeSight® operation.
REQUIRED TOOLS:
A magnetic digital angle gauge will be needed to perform the additional procedures.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 18-231-23; Date: 09/11/23
Page 1 of 7
SERVICE PROCEDURE FLOWCHART:
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Bulletin Number: 18-231-23; Date: 09/11/23
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SERVICE MANUAL CORRECTION / INFORMATION:
There is a thirteenth additional check item to be used in conjunction with the “Check Item on Error”
section of the “EyeSight® Camera All Adjustment (Replacement/Removal)” menu located in the
applicable Service Manual.
The additional revisions have been outlined below in RED.
Continued...
Bulletin Number: 18-231-23; Date: 09/11/23
Page 3 of 7
Specified Vehicle Tolerance Tilt Range:
Tolerance Tilt [deg]
Vehicle (Rocker Panel)
Model
Outback
Legacy
Impreza SDN
Impreza WGN
Crosstrek
MY
Forward
Backward
15-19
0.71
-0.29
20-22
0.71
-0.29
15-19
0.5
-0.5
20-22
0.5
-0.5
15-16
0.52
-0.52
17-23
0.52
-0.52
15-16
0.52
-0.52
17-23
0.52
-0.52
15-17
0.74
-0.3
18-23
0.73
-0.3
17-18
0.74
-0.3
19-21
0.73
-0.3
WRX/STI
16-21
0.52
-0.52
Ascent
19-22
0.81
-0.14
BRZ
22-23
0.53
-0.53
Forester
EyeSight® Plate
Forward
Backward
17.6
14.4
Vehicle (Rocker Panel) Tolerance Tilt Measurement Procedure:
1. Perform a zero adjustment of the digital angle gauge at the left lower end flange side of the
rocker panel. See the images below.
2. Measure the angle of the left center area of the rocker panel and record the reading.
3. Perform a zero adjustment of the digital angle gauge at the right lower end flange side of the
rocker panel. See the images below.
4. Measure the angle of the right center area of the rocker panel and record the reading.
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Bulletin Number: 18-231-23; Date: 09/11/23
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NOTE: Be sure to measure near the center of the side rocker panel and NOT on the jack positions.
EyeSight® Plate Tolerance Tilt Measurement Procedure:
Measure the angle of the plate/stereo camera mount.
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Bulletin Number: 18-231-23; Date: 09/11/23
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Install the angle gauge onto the section of the plate/stereo camera mount without any protrusions.
This will provide the most accurate measurement.
Continued...
Bulletin Number: 18-231-23; Date: 09/11/23
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WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
STEREO CAMERA BRACKET ADJUSTMENT
B067-706
0.3H
EYESIGHT CALIBRATION/ADJUSTMENT
C067-718
0.9H
EYESIGHT TESTING & DIAGNOSIS
C067-700
0.4H
Fail Code
WEB-88
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 18-231-23; Date: 09/11/23
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