WRK-21/22R

ATTENTION:
GENERAL MANAGER
�
PARTS MANAGER
�
CLAIMS PERSONNEL
�
SERVICE MANAGER
�
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
© 2022 Subaru of America, Inc. All rights reserved.
PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
		
		
SUBJECT:
2019-20MY Ascent
2020-21MY Legacy 2.4L (turbo models)
2020-21MY Outback 2.4L (turbo models)
CVT Chain Guide Breakage
INTRODUCTION:
NUMBER: WRK-21/22R
DATE: 07/05/22
REVISED: 09/12/23
WRK21 NHTSA ID:
21V-955
WRK22 NHTSA ID:
22V-485
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021
model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain
may slip and/or break.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to an improper program in the transmission control module (TCM), the CVT chain may slip,
resulting in breakage of the chain guide. If the chain guide breaks, fragments of the guide could
inhibit the shift select mechanism. If the vehicle continues operation with the drive chain slipping,
over time the CVT drive chain could break.
If a drive chain breakage occurs while the vehicle is in motion, the vehicle may experience a loss of
motive power, increasing the risk of a crash.
WRK-21 AFFECTED VEHICLES
The number of U.S. vehicles included in this recall in WRK-21 is 198,255.
Model Year
Carline
Production Date Range
2019-2020
Ascent
February 22, 2018 - July 20, 2020
2020
Legacy (turbo models)
July 15, 2019 – August 13, 2020
2020
Outback (turbo models)
July 15, 2019 – August 13, 2020
Note: This recall replaces Subaru’s previous WUV-07 recall issued in January 2020 for certain 2019
model year Ascent vehicles. Any open WUV-07 coverage has been expired. Vehicles affected by the
previous recall must return to complete the WRK-21 recall repair, even if the previous recall repair
was completed.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 1 of 32
Not all vehicles in the production date ranges listed above may be included in this recall. Coverage
for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on
subarunet.com.
The tools and reprogramming files are now available to perform this repair. Therefore, the status of
this recall has been set to ‘Open-Limited Parts Available’ for all affected vehicles to allow for repairs
to begin if they are presented for service prior to owner notification.
WRK-22 AFFECTED VEHICLES
On July 7, 2022, the following additional 182 affected vehicles were added to the recall population,
which will be identified by recall code WRK22:
Model Year
Carline
Production date range
2020-2021
Legacy (turbo models)
May 17, 2019 – August 3, 2020
2020-2021
Outback (turbo models)
May 21, 2019 – August 3, 2020
DESCRIPTION OF THE REMEDY
Each retailer will receive one videoscope kit and holder required for the chain guide inspection, at no
charge.
For all affected vehicles, Subaru retailers will reprogram the TCM. The historical TCM data will be
analyzed for chain slip characteristics and the chain guide will be visually inspected. If the vehicle
is confirmed to have experienced drive chain slip or if the chain guide is damaged, the transmission
assembly will be replaced. All remedy repairs necessary will be completed at no cost to the customer.
OWNER NOTIFICATION
Subaru previously notified affected vehicle owners of the WRK-21 recall with an interim letter by
first class mail on February 7, 2022.
Affected vehicle owners will be notified that the remedy is available by first class mail, in phases
beginning in August. Details of the phased owner notification schedule will be provided in
subsequent subarunet.com announcements. Therefore, please refer to the “Communications/
Announcements” section on subarunet.com for that information.
Copies of the interim and final owner notification letters will be included at the end of this bulletin.
RETAILER RESPONSIBILITY:
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected
vehicles in their inventory prior to the vehicle being placed in service may be subject to civil
penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6
and will also be in breach of the Subaru Dealer Agreement.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 2 of 32
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory, necessary steps should be taken to ensure the recall correction has been made before
selling or releasing the vehicle.
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Model
Part Description
Part Number
Quantity
Ascent with CVTF Cooler
CVT Assembly
31000AK130
1
Ascent Without CVTF Cooler
CVT Assembly
31000AK140
1
Outback & Legacy
CVT Assembly
31000AK270
1
Outback & Legacy
CVT Assembly
31000AK280
1
Subaru Extra MT
SOA748V0100
As Needed
ALL
GSKT-16.3X22X1.0 (Inspection
Plug Gasket)
803916100
1
Transmission Cooler Flush
SOA868V9255
As Needed
IMPORTANT NOTES:
•
•
•
•
The CVT Assembly 31000AK130 MUST be ordered through PRIME.
All parts highlighted in gray are placed on hold. The PIC team will release the ordered parts
when contacted and provided with a valid VIN and order number. Contact must be made
within five business days of the order or it will be canceled.
The inspection plug gasket 803916100 is required for the inspection process. If CVT
replacement is required, this gasket is to be used for the front differential fill overflow plug.
In a case when Subaru Extra MT 75W-80 SOA748V0100 is not available, High Performance
Gear Oil SOA427V1700 can be used as a suitable alternative
One-Time Use Parts Kit Contents for CVT Replacement SOA635172
Part Description
Part Number
Quantity
GASKET
803914060
4
GASKET A
44011AL000
2
SELF LOCKING NUT
902330011
4
GASKET-EXHAUST PIPE REAR
44022AA123
1
GASKET-AIR INTAKE DUCT
14497AA080
1
GASKET-INTER COOLER
21896AA130
1
GASKET-EXHAUST PIPE REAR
44011AG000
1
NUT
902170049
2
GASKET 18X24X1.0
803918060
1
NUT FLG M12
902380023
2
NOTE: Though not included in this kit, CIRCLIP (28333AG010) is a one-time use part required in a
quantity of 2.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 3 of 32
IMPORTANT NOTE: The One-Time Use Parts Kit (SOA635172) MUST Be ordered through
PRIME. This kit is ONLY to be ordered in the event of CVT replacement. Do not order the items
listed above individually.
FLUIDS AND CHEMICALS
Part Description
75W-90 High Perf Gear Oil
Bulk Part #
Unit size
SOA427V1700
1 Quart (12/case)
SOA427V1710
16 Gallon Keg
SOA427V1720
55 Gallon Drum
Warranty Part #
Unit size
SOA635301
One Quart
75W-80 Extra MT Gear Oil
SOA748V0100
5 Gallon Pail
SOA635300
One Quart
High Torque CVTF-LV
SOA748V0300
5 Gallon Pail
SOA635312
One Quart
Automatic Transmission
Cooler Flush
SOA868V9255
12/case
SOA635303
One Can
A maximum 7 quarts of High Torque CVTF-LV can be claimed with CVT replacement operations.
REQUIRED TOOLS:
This procedure will require Specialty Tool Kit SOA635170. The information below provides details
on the individual components supplied in the kit.
•
CRITICAL: All retailers have been provided ONE Videoscope at no charge. Additional
Videoscopes can be purchased from online automotive equipment suppliers at the retailers
expense.
•
The OTC 16-3880X Videoscope: This is the approved
Videoscope kit that is to be used for chain guide inspections.
IMPORTANT: This Videoscope has a removable tip. It
is suggested to add thread lock (e.g. “blue” Loctite or
equivalent) to ensure the tip is not lost during inspection.
•
Holder 18361AA090: This specialty plug is used in conjunction with the
OTC 16-3880X Videoscope Kit. It sets the position of the scope’s camera
to provide an optimum inspection of the chain guide affected area.
NOTE: Any replacement orders for the holder will require a release from the PIC team.
SD Card Information:
ALWAYS confirm the Micro SD card is securely seated within the
camera slot. If the card is not secure, it will be indicated by a RED
circle/slash icon located on the lower left corner of the screen.
Removal of the Micro SD card from the display unit is NOT
REQUIRED to transfer the camera (photo) image(s). A USB cable is
provided in the OTC scope kit to connect the display unit directly to
a PC for direct image transfer. In rare cases, the Micro SD card may
require added effort during installation. A plastic trim tool can be used
to CAREFULLY apply pressure to the card during installation. A “clicktype” noise can be heard when the card is engaged. Successful card
installation is indicated by the icon located on the lower left corner of
the screen (NO RED circle/slash).
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Continued...
Page 4 of 32
DATA REQUIREMENTS:
•
The WRK-21 Chain Guide Breakage Recall requires retailers to RETAIN certain information in
the form of data and photos relating to this campaign.
•
The table below outlines the information required.
•
Claims for CVT replacement require all retained information to be ATTACHED to the claim.
•
Claims not adhering to these procedures will be subject to REJECTION or DEBIT.
•
No QMR will be required
Retailer must RETAIN this required information
The Retailer must RETAIN the following information on ALL WRK-21-related repair orders (See below). Per SOA warranty policy
this information must be retained by the retailer, up to 2 years, for the purpose of future review.
SSM Data Files (PREFFERRED), screen capture or photo of SSM screen showing mileage data,
"Slip A mileage 1, Slip A mileage 2, and Slip A mileage 3" displayed on SSM4
(Attach to the claim if the CVT is being replaced)
Inspection Scope Image: Clear photo or screen shot of videoscope image, if the procedure calls for this step.
(Attach to the claim if the CVT is being replaced)
Transmission Serial Number: 1) Clear photo of the OLD transmission's serial number.
2) Clear photo of the NEW transmission's serial number, if the CVT is being replaced.
(Attach both the old and new S# to the claim if CVT is being replaced)
WRK-21 R.O. Notes must include repair order out (repair completion) mileage of any prior CVT replacements.
(Include RO notes in the claim if the CVT is being replaced)
For CVT REPLACEMENT CLAIMS:
ATTACH all the required information to all CVT replacement claims
CLAIMS NOT ADHERING TO THESE PROCEDURE WILL BE
SUBJECT TO REJECTION or DEBIT.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 5 of 32
EXAMPLES
Clear photos of the transmission serial number. Required for the unit currently in the vehicle and
of the replacement (if CVT is replaced).
A clear screenshot or photo of the “Slip A Information, Slip A mileage 1, Slip A Mileage 2, and
Slip A Mileage 3” displayed on SSM.
ONLY in a situation when no CVT chain slip is detected with SSM and the chain guide is
found to be in the incorrect position during inspection, a clear photo or screenshot of the scope
image is required to be stored and noted along with the previously mentioned items
1 through 3.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 6 of 32
SERVICE PROCEDURE / INFORMATION:
IMPORTANT NOTE: If any concerns are reported with CVT operation, complete this recall FIRST,
and then proceed with related diagnosis if still needed.
The latest WRK-21_22 PAK files may help mitigate the Vibration & Possible Judder Concern on
Turns Under Acceleration issue, that some cars may be experiencing. However, this WRK-21_22
service procedure cannot mitigate vibration and judder issues that require a mechanical repair
procedure.
If vibration and/or judder issues remain after performing the WRK-21_22 service, proceed to TSBs
16-132-20R and 16-136-22R which provide the repair procedure to address vibrations and/or judder
concerns.
STEP 1
Reprogram the TCM
with the applicable
TEMPORARY PAK
file.
STEP 2A
Slip A information shows “1”
Slip A information shows “0”
Using SSM, Check “Slip A information” in SSM.
STEP 2C
NO
Are ALL the Slip A Mileage
1, 2 & 3 values greater than
the mileage of the latest CVT
replacement?
Save the Slip A
Mileage 1, 2, & 3
PIDs
STEP 2B
YES
Has the CVT been
replaced in the past?
YES
STEP 3
Check inside of the CVT assembly
with a videoscope.
Is the position of the chain guide
normal?
NO
NO
YES
STEP 5
Reprogram the TCM
with the applicable
FINAL PAK file.
END
Bulletin Number: WRK-21_22R; Revised: 09/12/23
STEP 4
Replace the CVT
assembly.
Continued...
Page 7 of 32
STEP 1-A: Perform a DTC check of the TCM and confirm there are no current faults. Any previous
faults must be diagnosed, repaired, and cleared prior to reprogramming. Reprogram the Transmission
TCM with the TEMPORARY PAK file.
CAUTION: The following TEMPORARY PAK files are only to be used in the performance of this
recall. Use outside of the performance of this recall is not authorized and not recommended. For
concerns found outside of this recall, refer to and follow bulletin 16-132-20R.
TEMPORARY PAK FILES
Model
MY
Specification
PAK File Name
2.4L DIT CVT
without CVTF
cooler
QMBT-0141_
30919AF98D.pak
2.4L DIT CVT
with CVTF
cooler
QMBT-0141_
30919AF99D.pak
New ECM
Part #
Old ECM
Part #
Decryption
Keyword
New CID
Number
30919AF98D
30919AF98A
30919AF98B
30919AF98C
30919AF98D
1A855E79
R8FEE800
30919AF99D
30919AF99A
30919AF99B
30919AF99C
30919AF99D
BF018535
R8FEF800
30919AH13E
30919AH13A
30919AH13B
30919AH13C
30919AH13D
30919AH13E
2A8F4837
Q9FEE900
43D63952
Q9FEF900
19
ASCENT
2.4L DIT CVT
without CVTF
Air cooler
QMBT-0141_
30919AH13E.pk2
20
2.4L DIT CVT
with CVTF
Air cooler
QMBT-0141_
30919AH14E.pk2
30919AH14E
30919AH14A
30919AH14B
30919AH14C
30919AH14D
30919AH14E
LEGACY
20
2.4L DIT CVT
QMBT-0141_
30919AG75C.pk2
30919AG75C
30919AG75A
30919AG75B
30919AG75C
933736B4
C7FEC740
OUTBACK
20
2.4L DIT CVT
QMBT-0141_
30919AG76C.pk2
30919AG76C
30919AG76A
30919AG76B
30919AG76C
CD3719E3
C7FEF740
NOTE: See Appendix A for additional information regarding control module reprogramming.
STEP 1-B: Display the following data using the Subaru Select Monitor (SSM4).
•
Switch the ignition switch to the OFF position, wait 30 seconds then switch back to the ON
position.
•
IMPORTANT: Restart the SSM application after the TEMPORARY PAK file is installed.
•
Verify the VIN information is correct and select “Diagnosis”.
•
Select “Target
Each System.”
•
Select
“Transmission”
then select “Data
Monitor”.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 8 of 32
•
If required, click the “Delete All” button to move all items to the left side of the screen before
making the selection. Scroll through the select signal list and confirm the “Slip A Information,
Slip A Mileage 1, Slip A Mileage 2, and Slip A Mileage 3” items are selected (Blue
Highlighted). Once the items are highlighted, click the “Add” button.
IMPORTANT: In the case of failed control module communication with SSM after the installation
of the temporary PAK file, check and confirm the interface setting is matched to the equipment being
used (SDI, DSTI, & DST 010).
•
Confirm the selections are now transferred to the column on the right side. Continue by clicking
the “OK” button.
STEP 2A: Determining the CVT chain slip data.
•
If CVT chain slip has been detected, the “Slip A Information” will display a value higher than
zero and the mileage will be recorded in any of the three mileage monitor (Maximum, Minimum,
Average) items.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 9 of 32
•
If CVT chain slip is NOT detected, there will be a zero in all four mileage monitor items.
•
Review the “Slip A Information” value.
Select Signal Item
Slip A Information
Value
Result
Next step
0
CVT has no recorded slippage
Go to STEP 3
1
Review the vehicle repair history
Go to STEP 2B
STEP 2B: Check the vehicle repair history and confirm if the vehicle has had any previous CVT
replacements.
NOTE: For the best accuracy, always refer to the “out mileage” of the repair claim history.
Has the CVT assembly been previously replaced?
YES – Proceed to STEP 2C.
NO – Proceed to STEP 4.
STEP 2C: Compare the mileage of the latest CVT chain slip checked in STEP 2A with the mileage of
the previous CVT assembly replacement.
NOTE: The Slip A Mileage values shown within the data will ALWAYS be in miles
regardless of what unit is specified.
•
If the values of “Slip A Mileage 1, 2, and 3” are ALL greater than the mileage of the last CVT
replacement , proceed to STEP 4.
•
If the values of “Slip A Mileage 1, 2, and 3” are NOT ALL greater than the mileage of the last
CVT replacement, proceed to STEP 3.
STEP 3A: Disconnect the vehicle from the SSM. Remove the 10mm bolt retaining the insulator cover
on the right side of the CVT.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 10 of 32
STEP 3B: CAREFULLY lift the insulation only as far as necessary to expose the plug as shown below.
STEP 3C: Install and align the specialty plug / holder (18361AA090) as shown below.
•
The holder is designed to provide the proper insertion angle for the videoscope camera.
•
Install the tool by tightening the holder down BY HAND ONLY.
•
Slightly loosen the holder so the flat section of the tool is facing downward (parallel to the floor).
See the example illustrations below.
NOTE: NEVER use any wrench, socket, etc. when
tightening the plug / holder tool. Teflon Tape can be
applied to the holder threads for added stability.
STEP 3D: Perform a visual inspection of the chain guide rail.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 11 of 32
•
Make sure the OTC videoscope's threaded camera tip is screwed on tight prior to usage. Prepare
the videoscope camera by measuring and marking approximately 5mm (0.2inch) from where
the metal section of the scope tip meets the flexible portion. This section can be marked using a
marker or tape. Use the example photos below as a guide.
•
Identify the top section of the scope camera lens while performing a function test of the
videoscope. This can help for the scope view positioning.
•
Insert the videoscope camera into the plug / holder up to the previously marked line
CRITICAL: To prevent any unwanted damage to the videoscope tip, ALWAYS use caution when
inserting and removing the videoscope camera into the holder.
•
Set the magnification of the videoscope to 1.0.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 12 of 32
STEP 3E: Inspect the position of the lower end of the chain guide rail and the drive pinion shaft.
CORRECT GUIDE POSITIONING:
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 13 of 32
INCORRECT GUIDE POSITIONING 1:
INCORRECT GUIDE POSITIONING 2:
STEP 3F: Remove the holder (18361AA090).
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 14 of 32
•
Reinstall the original plug with a NEW gasket.
Tightening torque: 35 N·m (25.8ft-lbs.)
•
Install the bolt retaining the insulator cover.
Tightening torque: 8 N·m (5.9ft-lbs.)
STEP 3G: Using the inspection results from STEP 3E, see the table below to determine the next
course of action.
Result
Next step
CORRECT POSITION
Proceed to STEP 5
INCORRECT POSITION 1 OR 2
Proceed to STEP 4A
STEP 4A: Replace the CVT assembly.
The service procedures for CVT assembly replacement remain unchanged. Always refer to the
applicable Service Manual and review the full requirements of the repair being performed. The
Service Manual procedures contain information critical to performing an effective repair the
first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Refer to STIS: Transmission/Transaxle > CONTINUOUSLY VARIABLE TRANSMISSION >
Transmission Assembly > Removal/Installation
IMPORTANT NOTE: When replacing the CVT assembly, ALWAYS perform a transmission cooler
flush as per the Claims Policies and Procedures Manual using SOA868V9255.
STEP 4B: Proceed to STEP 5.
STEP 5: Reprogram the TCM with the applicable PAK file. When reprogramming is complete,
confirm there are no faults stored in the TCM.
WRK-21 FINAL PAK FILES
Model
MY
19
ASCENT
20
Specification
PAK file name
New ECU
Part #
Old ECU
Part #
Decryption
Keyword
New CID
Number
2.4L DIT CVT
without CVTF
cooler
30919AF98G.pak
30919AF98G
30919AF98F
6CB17BE5
R83EE000
2.4L DIT CVT
with CVTF
cooler
30919AF99G.pak
30919AF99G
30919AF99F
1648933C
R83EF000
2.4L DIT CVT
without CVTF
Air cooler
30919AH13H.pk2
30919AH13H
30919AH13G
B3DFD2E3
Q93EE100
2.4L DIT CVT
with CVTF
Air cooler
30919AH14H.pk2
30919AH14H
30919AH14G
B5D0FB3D
Q93EF100
LEGACY
20
2.4L DIT CVT
30919AG75D.pk2
30919AG75D
30919AG75C
F7DE7793
C7FEC840
OUTBACK
20
2.4L DIT CVT
30919AG76D.pk2
30919AG76D
30919AG76C
C084BD9F
C7FEF840
NOTE: See Appendix A for additional information regarding control module reprogramming.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 15 of 32
CAUTION: Confirm the ATF oil temp warning light stays off after all reprogramming has been
performed.
CALIFORNIA “VEHICLE EMISSION RECALL - PROOF OF CORRECTION” CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall
Program requires that all emission related Recall/Campaign or Service Program repairs be completed
before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of
California a completed “Vehicle Emission Recall - Proof of Correction” certificate. Vehicle owners
should be advised to retain this certificate because the California Department of Motor Vehicles may
require they provide proof this service program repair has been completed. Additional certificates
are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1
booklet of 50 certificates.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
WRK-21
WRK-22
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 16 of 32
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
IMPORTANT: The Calibration Identification number (CID) for the FINAL programming (not the
testing file) MUST be noted on the repair order as this information is required for claim submission.
Labor Description
Labor
Operation #
Labor
Time
TCM REPROGRAMMING, SSM DATA CHECK & VEHICLE INSPECTION
WITH VIDEOSCOPE
A103-008
1.0
TCM REPROGRAMMING, SSM DATA CHECK & CVT ASSEMBLY
REPLACEMENT/ CVTF COOLER FLUSH AND PERFORM AT LEARNING
PROCEDURE*
A103-000
5.3
TCM REPROGRAMMING, SSM DATA CHECK, VEHICLE INSPECTION
WITH VIDEOSCOPE & CVT ASSEMBLY REPLACEMENT/ CVTF COOLER
FLUSH AND PERFORM AT LEARNING PROCEDURE*
A103-010
5.5
Fail Code
Claim Type
WRK-21
RC
		
*Operations include time for necessary CVTF Cooler flushing. Please refer to 16-42-90R for further 		
information.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 17 of 32
Appendix A
PRECAUTIONS:
Confirm the PC being use for reprogramming is connected to a known good power source. Turn off
any screen saver settings. Make sure the PC is not in power saving mode and is set to the normal power
mode. Always inspect the DST-I/DST-010 and PC cables prior to programing. Confirm the cables are
CORRECT and there is no exposed wiring, corroded connections, or loose fitment. See the example images below.
STEP A-1: Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics
DCA-8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-100 Diagnostic Battery Charger to the vehicle and utilizing the Power Supply Mode feature to supply a stable 13.5 volts
anytime a vehicle control module is being reprogrammed.
Once the Midtronics charger is connected to the vehicle, if the battery is fully charged, it takes less than
three (3) minutes to boot-up the charger, select the Power Supply Mode, and have the battery voltage
stabilized and ready for reprogramming.
NOTES:
• For instructions on using the power supply mode, reference the applicable User Manual for the
Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8-1100
Diagnostic Battery Charger on STIS.
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all
switched OFF before setting up the charger for Power Supply Mode.
•
Select the correct battery type (Flooded, EFB, Gel, AGM, or AGM Spiral).
•
Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries have
different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 volts.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 18 of 32
•
DO NOT connect the DST-I, DST 010, or SDI until the Power Supply mode function has
completed its battery test mode and the Charging Voltage has dropped to and shows a steady
13.5 Volts on the display.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-I, DST 010, or SDI to
the OBD connector and proceed with initiating the normal FlashWrite reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage rises
beyond 14V while programming is in process, the procedure will abort. This can indicate a need
to test or charge the vehicle battery before any further attempt at programming is made.
VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to
any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
it fully using the DCA-8000 or GR8-1100 before proceeding to reprogram the vehicle using the Power
Supply Mode.
NOTES:
• Control module failures resulting from battery discharge during reprogramming are not a matter
for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per
the procedure outlined in the applicable Service Manual.
•
IMPORTANT: The FINAL Calibration Identification number (CID) for the FINAL
programming (not the testing file) MUST be noted on the repair order as this information is
required for claim submission.
•
The testing and FINAL pack file listings provided in this bulletin are the latest available at the
time of publishing. Updates are often released thereafter without revision to the original bulletin.
For this reason, it is critical to always have the latest version of Select Monitor software installed
on your system. You can confirm if a later version is available by entering the CID listed in this
bulletin into FlashWrite. If a newer CID is shown as available in FlashWrite, reprogram using
that file.
•
AT Learning Procedure is ONLY required with CVT replacement.
STEP A-2: (ONLY IF THE CVT HAS BEEN REPLACED) Using the SSM4, clear the AT Learning
Data using the following procedure:
•
Start > Diagnosis > Vehicle Selection > Each System > Transmission > Work Support > Clear AT
Learning Data.
•
Click “YES” and when “Execute Clear AT Learning” is displayed, click “YES” again.
•
Turn the ignition OFF, wait at LEAST 30 seconds then turn the ignition back ON. At this point, the
AT Temp light will start blinking; 4 times in 2 seconds to signify the Clear AT Learning procedure
has completed successfully. If the AT Temp light does not flash as described, repeat Step 2 again
from the beginning.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 19 of 32
Error Code Information:
In the event of an unsuccessful reprogramming attempt, an error code may be displayed. The table below
lists the description of the codes and the correct course of action if encountered.
No
Error Code
Content
Procedure
Confirm the software version has been updated.
1
00000001
Parameter Error
2
00000009
Communication Error
3
00000281
Star Download Error
4
00000282
Data Transfer Error
5
00000283
Transfer Complete Error
6
00000284
Checksum Error
7
00000270
Unit Confirmation Error
If the software has been updated successfully, ignore this error
code, and clear the fault memory. If not, make ONE attempt to
reprogram.
Turn ignition switch off and wait 10 seconds. Turn on the ignition
switch. Resume the reprogramming work without exiting the
FlashWrite2 at password entry screen.
Confirm the reprogramming precautions & requirements are fully
meet. If there is no problem, turn ignition switch off and wait for
10 seconds. Turn on the ignition switch. Exit FlashWrite 2 and
start it from the beginning.
Continued...
Bulletin Number: WRK-21_22R; Revised: 09/12/23
Page 20 of 32
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
February 2022
Interim Notification
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety,
exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback
vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
Subaru is in the process of acquiring the tools and reprogramming files necessary to perform this
repair and expects to have a sufficient supply available in May. Once the repair is available, Subaru
will contact you again by mail advising you to proceed with scheduling an appointment with your
Subaru retailer (dealer).
WHAT SUBARU WILL DO
Once the tools and reprogramming files are available to perform this repair, your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip characteristics and the chain
guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the
chain guide is damaged, the transmission assembly will be replaced. All remedy repairs necessary will
be completed at no cost to you.
Continued...
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links”
menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
Continued...
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has
failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment once you
are notified that the remedy is available.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued...
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
February 2022
Interim Notification
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
This recall replaces Subaru’s previous WUV-07 recall issued in January 2020 for certain 2019 model
year Ascent vehicles. Vehicles affected by the previous recall must return to complete the WRK-21
recall repair, even if the previous recall repair was complete.
		
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
As mentioned above, vehicles affected by the previous recall must return to complete the WRK-21
recall repair, even if the previous recall repair was completed.
Subaru is in the process of acquiring the tools and reprogramming files necessary to perform this repair and expects to have a sufficient supply available in May. Once the repair is available, Subaru will
contact you again by mail advising you to proceed with scheduling an appointment with your Subaru
retailer (dealer).
WHAT SUBARU WILL DO
Once the tools and reprogramming files are available to perform this repair, your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip characteristics and the chain
guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the
chain guide is damaged, the transmission assembly will be replaced. All remedy repairs necessary will
be completed at no cost to you.
Continued...
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links”
menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
Continued...
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has
failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment once you
are notified that the remedy is available.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued...
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
September 2022
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback vehicles.
You previously received a letter informing you of this recall, stating that the tools and reprogramming
files necessary to perform this repair were not yet available.
This letter is to inform you that the tools and reprogramming files are now available.
			
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.
WHAT SUBARU WILL DO
Your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip
characteristics and the chain guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the chain guide is damaged, the transmission assembly will be replaced.
All remedy repairs necessary will be completed at no cost to you.
Additionally, in cases where the CVT transmission assembly is not replaced as part of this recall,
Subaru will extend the Powertrain Limited Warranty as it applies to the CVT specific to the chain slip
condition. The extended coverage period will run from the vehicle’s original warranty start date and
end after ten (10) years or one hundred thousand (100,000) miles, whichever comes first. The extension will be applied only after the recall repair is completed and will cover replacement of a CVT assembly failed as a result of CVT chain slip only once during the 10 years / 100,000 miles parameters of
this extension.
Continued...
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair will vary depending on the services required. The repair time will range
from approximately one hour up to approximately six hours if the transmission needs to be replaced.
Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be
necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment
to allow your Subaru retailer flexibility in scheduling.
For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you,
until the repair is complete.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send us your information.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to
California’s vehicle registration renewal process; without this repair, you will not be able to register your
vehicle during your next annual registration. Upon completion of this campaign, your California dealer
will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to
the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as
proof of campaign completion. If the DMV does not request the certificate, we recommend that you
keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG
Check) every two years and before it is sold. Without the repair we are providing at no charge,
your vehicle may not pass this test.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
Continued...
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free
of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed
or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for
any inconvenience this matter may cause and urge you to schedule an appointment to have this repair
performed.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued...
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRK-21
NHTSA Recall ID 21V-955
August 2022
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent vehicles and certain 2020 Legacy and Outback vehicles.
You previously received a letter informing you of this recall, stating that the tools and reprogramming
files necessary to perform this repair were not yet available.
This letter is to inform you that the tools and reprogramming files are now available.
			
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Due to a programming error in the transmission control unit (TCU), the drive chain may slip, resulting in
breakage of the chain guide. If the drive chain guide breaks, resulting fragments could inhibit the shift
select mechanism. If the vehicle continues operation with the drive chain slipping, over time the drive
chain could break.
If the drive chain breaks while the vehicle is in motion, the vehicle may experience a loss of motive
power, increasing the risk of a crash.
WHAT YOU SHOULD DO
This recall replaces Subaru’s previous WUV-07 recall issued in January 2020 for certain 2019 model
year Ascent vehicles. Vehicles affected by the previous recall must return to complete the WRK-21
recall repair, even if the previous recall repair was completed.
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.
WHAT SUBARU WILL DO
Your Subaru retailer will reprogram the TCU. The historical TCU data will be analyzed for chain slip
characteristics and the chain guide will be visually inspected. If the vehicle is confirmed to have experienced drive chain slip or if the chain guide is damaged, the transmission assembly will be replaced.
All remedy repairs necessary will be completed at no cost to you.
Additionally, in cases where the CVT transmission assembly is not replaced as part of this recall,
Subaru will extend the Powertrain Limited Warranty as it applies to the CVT specific to the chain slip
condition. The extended coverage period will run from the vehicle’s original warranty start date and
end after ten (10) years or one hundred thousand (100,000) miles, whichever comes first. The extension will be applied only after the recall repair is completed and will cover replacement of a CVT assembly failed as a result of CVT chain slip only once during the 10 years / 100,000 miles parameters of
this extension.
Continued...
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair will vary depending on the services required. The repair time will range
from approximately one hour up to approximately six hours if the transmission needs to be replaced.
Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be
necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment
to allow your Subaru retailer flexibility in scheduling.
For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you,
until the repair is complete.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send us your information.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to
California’s vehicle registration renewal process; without this repair, you will not be able to register your
vehicle during your next annual registration. Upon completion of this campaign, your California dealer
will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to
the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as
proof of campaign completion. If the DMV does not request the certificate, we recommend that you
keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG
Check) every two years and before it is sold. Without the repair we are providing at no charge,
your vehicle may not pass this test.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your
area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRK-21 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
Continued...
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrk21.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.
gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free
of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed
or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for
any inconvenience this matter may cause and urge you to schedule an appointment to have this repair
performed.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION