23B17

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 20, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 23B17
Certain 2022 Model Year Mustang GT 500 and 2023 F-150 Raptor R Vehicles
Engine Front Cover and Valve Cover Replacement
PROGRAM TERMS
This program will be in effect through September 30, 2024, there is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Mustang GT 500
2022
F-150 Raptor R
2023
Assembly Plant
Flat Rock
Assembly
Dearborn
Build Dates
September 27, 2022, through November 4, 2022
September 21, 2022, through February 13, 2023
US population of affected vehicles: 2,152. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
Note: The following Special Service Message (SSM) includes some component replacements as
contained in this FSA:
• SSM 51811
Therefore, reuse the valve covers and replace valve cover gaskets if SSM 51811 has been
performed. The valve covers have been replaced per SSM 51811 and do not need to be replaced
again.
REASON FOR THIS PROGRAM
Some of the affected vehicles may exhibit an engine front cover oil leak caused by excessive
movement of the front crankshaft front main seal and a valve cover leak caused by a loose spark plug
seal.
SERVICE ACTION
Dealers are to replace the engine front cover and valve covers. This repair must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
© Copyright 2023 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 23B17
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 20, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September
20, 2023, Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 3 days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 3 rental day(s) is required from the
SSSC via the SSSC Web Contact Site.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 23B17
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 3
Customer Satisfaction Program 23B17
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B17
▪ Customer Concern Code (CCC): D8 Failed Gasket/Seal
▪ Condition Code (CC): L65 Engine Leaks Oil
▪ Causal Part Number: 6019, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in the
Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
• Additional parts not listed in the parts section: Additional parts such as engine oil and
coolant may be submitted on the same repair line on which the FSA is claimed.
o Program Code: 23B17
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $100
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23B17
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Replace the engine front cover and valve covers – F-150
Raptor R
23B17B
7.6 Hours
Replace the engine front cover and valve covers – Mustang
GT 500 without Track Pack
23B17C
8.1 Hours
Replace the engine front cover and valve covers – Mustang
GT 500 with Track Pack
23B17D
8.5 Hours
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
23B17PP
0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order
Quantity
Claim
Quantity
Part Number
Description
Order
Quantity
Claim
Quantity
AL3Z-6A340-A
Harmonic Balancer Bolt
1
1
KR3Z-6700-B
Crankshaft Front Main Seal
1
1
BR3Z-6020-B
Front Cover Gasket LH
1
1
BR3Z-6020-D
Front Cover Gasket RH
1
1
BR3Z-6020-C
Front Cover Gasket Center
1
1
AC3Z-8527-A
Heater Outlet O-Ring
1
1
KR3Z-6582-G
Valve Cover – RH Note: Do not replace if SSM 51811
already performed
1
1
KR3Z-6582-E
Valve Cover – LH Note: Do not replace if SSM 51811
already performed
1
1
F1VY-8507-A
Water Pump O-Ring
1
1
KR3Z-6019-A
Front Cover - GT 500 only
1
1
NR7Z-6019-A
Front Cover – Raptor R only
1
1
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 23B17
Part Number
Description
Note: Replace the following components only if oilsaturated
NR7Z-8620-B
Order
Quantity
Claim
Quantity
Accessory Drive Belt – Raptor only
1
1
NR7Z-8620-A
Supercharger Drive Belt - Raptor
1
1
KR3Z-8620-B
Accessory Drive Belt - GT 500
1
1
KR3Z-8620-A
Supercharger Drive Belt - GT 500
1
1
Part Number
Description
Note: Replace the following components only if the
valve covers have been replaced previously per SSM
51811
Order
Quantity
Claim
Quantity
KR3Z-6584-B
Valve Cover Gasket - RH
1
1
KR3Z-6584-A
Valve Cover Gasket - LH
1
1
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from the Ford Customer Service
Division by Policy Procedure Bulletin 4000.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 23B17
REPLACED FSA PARTS INSPECTION AND SIGNED OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand-signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
October 2023
Customer Satisfaction Program(s): 23B17, 23B18, 23B19, 23B20, 23B25
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing one or more a no-charge Customer Satisfaction Program(s) for your vehicle with the VIN
shown above.
Why are you receiving
this notice?
Your vehicle may have one or more customer satisfaction program(s) open.
What is the effect?
Depending on which program(s) apply, the effect on your vehicle may
include oil/coolant leaks, unwanted noise from the front end and/or
unwanted noise from underneath the vehicle.
To find the specific program(s) information for your vehicle, you can check
service section of your FordPass app, visit the website below, or use the QR
code: https://www.ford.com/support/recalls
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to make repairs to your vehicle following the instructions
accompanying each applicable customer satisfaction program(s). Any
required repairs will be made free of charge (parts and labor) under the
terms of this program(s).
Any applicable program(s) related to this notification will be in effect until
September 30, 2024 regardless of mileage. Coverage is automatically
transferred to subsequent owners.
How long will it take?
The time required to repair your vehicle will vary depending on the
program(s) open on your vehicle.
What should you do?
Please call your dealer without delay to determine the applicable customer
satisfaction program(s) on your vehicle and to schedule a service
appointment for the repairs. Provide the dealer with your VIN, which is
printed near your name at the beginning of this letter, to inquire about the
open program(s).
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have these service actions completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have the actions
performed on a timely basis. Therefore, please have the service actions
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Program(s) through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
© Copyright 2023 Ford Motor Company
Do you need a rental
vehicle?
If your dealer determines that the repairs will require your vehicle be kept
overnight, your dealer may provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
23B17
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B17 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B17
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B17
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
TECHNICAL INSTRUCTIONS
PAGE 1 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
CERTAIN 2023 MODEL YEAR F-150 RAPTOR R AND MUSTANG GT 500
VEHICLES EQUIPPED WITH A 5.2L 32V TI-VCT SUPERCHARGED ENGINE—
ENGINE FRONT COVER AND CAM COVER REPLACEMENT
NOTICE: For this Field Service Action (FSA), it is not necessary to remove the engine oil pan.
Follow technical instructions carefully.
NOTE: For F-150 Raptor R service procedure see below.
NOTE: For Mustang GT 500 service procedure proceed to Page 19.
F-150 RAPTOR R SERVICE PROCEDURE
NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign 		
material, including any material created while cleaning gasket surfaces, that enters
the oil passages, coolant passages or the oil pan, can cause engine failure.
1. Release the fuel system pressure. Follow the Workshop Manual (WSM) procedures in
Section 310-00F.
2. Disconnect the battery ground cable. Follow the WSM procedures in Section 414-01.
3. Drain the engine cooling system. Follow the WSM procedures in Section 303-03F.
4. Remove the Degas Bottle. Follow the WSM procedures in Section 303-03F.
5. Remove the Air Cleaner. Follow the WSM procedures in Section 303-12F.
6. Remove the Right Hand (RH) valve cover. Follow the WSM procedures in Section 303-01F.
7. Remove the Left Hand (LH) valve cover. Follow the WSM procedures in Section 303-01F.
8. Remove the Coolant Pump. Follow the WSM procedures in Section 303-03F.
9. Remove the Supercharger Belt Tensioner. Follow the WSM procedures in Section 303-05F.
10. Remove the Supercharger Belt Idler Pulleys. Follow the WSM procedures in Section 303-05F.
11. Remove the Accessory Drive Belt Tensioner. Follow the WSM procedures in Section 303-05F.
12. Remove the Crankshaft Front Seal. Follow the WSM procedures in Section 303-01F.
13. Drain the engine oil. Remove and discard the engine oil filter. Follow the WSM procedures in
Section 303-01E.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 2 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
14. Remove the transmission cooler tube bracket nut. See Figure 1.
23121C
FIGURE 1
15. Detach the transmission cooler tube retainer. See Figure 2.
STUD FOR
MISSING NUT
STUD FOR
23121D
MISSING
NUT
FIGURE 2
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 3 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
16. Remove the transmission cooler tube bracket retainer and nut. See Figure 3.
23121E
FIGURE 3
17. Position the transmission cooler tube bracket aside. See Figure 4.
STUD FOR
MISSING NUT
FIGURE 4
STUD FOR
23121F
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 4 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
18. Disconnect the A/C compressor electrical connectors, detach the wiring harness retainer, remove the
retainer and position the wiring harness aside. See Figure 5.
x2
23121G
FIGURE 5
19. Detach the wiring harness retainer, remove the nut and position the wiring harness aside.
See Figure 6.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23121H
FIGURE 6
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 5 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
20. Remove the four oil pan to engine front cover fasteners. See Figure 7.
x3
x1
23121B
FIGURE 7
21. Detach the wiring harness retainers, remove the nut and ground wire. See Figure 8.
x2
STUD FOR
MISSING NUT
FIGURE 8
STUD FOR
23121J
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 6 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
22. Secure the coolant hoses aside. See Figure 9.
23121K
FIGURE 9
23. Remove the bolts and position the generator aside. See Figure 10.
STUD FOR
MISSING NUT
x2
STUD
FOR
23121L
MISSING NUT
FIGURE 10
24. Remove the Oil Cooler. Follow the WSM procedures in Section 303-01F.
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 7 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
25. Remove the bolts and position the A/C compressor aside. See Figure 11.
x3
23121M
FIGURE 11
26. Remove the engine front cover-to-oil filter adapter bolt. See Figure 12.
STUD FOR
MISSING NUT
STUD FOR
23121N
MISSING
NUT
FIGURE 12
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 8 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
27. Using a 10 mm Hex Bit loosen the engine front cover-to-oil filter adapter jack screw. See Figure 13.
23121P
FIGURE 13
NOTE: There are 3 different fasteners used, note the location of fasteners for assembly.
28. Remove the fasteners and the front cover. See Figure 14.
x3
x8
STUD FOR
MISSING NUT
x4
FIGURE 14
STUD FOR
MISSING NUT
23121Q
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 9 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
29. Install new gaskets on the new engine front cover. See Figure 15.
23121R
FIGURE 15
NOTICE: The Variable Camshaft Timing (VCT) variable force solenoid pins must be fully
depressed to avoid interference with the VCT valve tips when installing the engine front
cover. Failure to follow these instructions can result in damage to the engine.
NOTE: RH shown, LH similar
30. Fully depress the VCT variable force solenoid pins. See Figure 16.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
23121S
FIGURE 16
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 10 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
NOTICE: The new engine front cover must be installed and all fasteners final tightened within 5 		
minutes of applying the sealer. If this cannot be accomplished, install the new engine
front cover and tighten fasteners 6, 7, 8, 9, 10 and 11 to 71 lb-in (8 Nm) within 5 minutes
of applying the sealer. All of the fasteners must then be final tightened within 1 hour of
applying the sealer. If this time limit is exceeded, all sealant must be removed and the
sealing area cleaned. Failure to follow this procedure can cause future oil leakage
31. Using Motorcraft® Silicone Gasket and Sealant / TA-30 (WSE-M4G323-A4) apply 0.59 in (15 mm)
diameter drops of silicone gasket and sealant to the cylinder head-to-cylinder block joints.
See Figure 17.
15 mm
23121T
FIGURE 17
32. Install the new engine front cover and the fasteners. See Figure 18.
• Torque: Stage 1: 25 Nm (18 lb.ft).
• Torque: Stage 2: 60°.
14
13
9
12
10
15
4
5
11
3
8
2
1
6
7
FIGURE 18
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
23121U NUT
MISSING
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 11 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
33. Using a 10 mm Hex Bit, turn the engine front cover-to-oil filter adapter jack screw into contact with the
oil filter adapter. See Figure 19.
• Torque: 5 Nm (44 lb.in).
23121P
FIGURE 19
34. Install the engine front cover-to-oil filter adapter bolt. See Figure 20.
• Torque: Stage 1: 25 Nm (18 lb.ft).
• Torque: Stage 2: 60°.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23121N
FIGURE 20
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 12 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
35. Position the A/C compressor and install the bolts. See Figure 21.
• Torque: 25 Nm (18 lb.ft).
x3
23121M
FIGURE 21
36. Install the Oil Cooler. Follow the WSM procedures in Section 303-01F.
37. Position the generator and install the bolts. See Figure 22.
• Torque: 48 Nm (35 lb.ft).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
x2
STUD FOR
MISSING NUT
23121L
FIGURE 22
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 13 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
38. Position back the coolant hoses See Figure 23.
23121K
FIGURE 23
39. Attach the wiring harness retainers, install the ground wire and nut. See Figure 24.
• Torque: 10 Nm (89 lb.in).
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 24
STUD23121J
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 14 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
40. Install the four oil pan to engine front cover fasteners. See Figure 25.
• Torque: Stage 1: 10 Nm (89 lb.in).
• Torque: Stage 2: 45°
23121EE
FIGURE 25
41. Attach the wiring harness retainer and install the nut. See Figure 26.
• Torque: 12 Nm (106 lb.in).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23121H
FIGURE 26
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 15 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
42. Position the wiring harness, install the retainer, attach the wiring harness retainer, connect the A/C
compressor electrical connectors. See Figure 27.
x2
23121V
FIGURE 27
43. Position the transmission cooler tube bracket onto the stud bolt. See Figure 28.
STUD FOR
MISSING NUT
FIGURE 28
STUD FOR
23121W
MISSING
NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 16 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
44. Install the transmission cooler tube bracket retainer and transmission cooler tube bracket nut. See 		
Figure 29.
• Torque: 12 Nm (106 lb.in).
23121E
FIGURE 29
45. Attach the transmission cooler tube retainer. See Figure 30.
STUD FOR
MISSING NUT
FIGURE 30
STUD FOR
23121D
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 17 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
46. Attach the transmission cooler tube bracket nut. See Figure 31.
• Torque: 12 Nm (106 lb.in).
23121C
FIGURE 31
47. Install the new Crankshaft Front Seal. Follow the WSM procedures in Section 303-01F.
48. Install the Accessory Drive Belt Tensioner. Follow the WSM procedures in Section 303-05F.
49. Install the Supercharger Belt Idler Pulleys. Follow the WSM procedures in Section 303-05F.
50. Install the Supercharger belt tensioner. Follow the WSM procedures in Section 303-05F.
51. Install the Coolant pump. Follow the WSM procedures in Section 303-03F.
52. Install the LH valve cover. Follow the WSM procedures in Section 303-01F.
53. Install the RH valve cover. Follow the WSM procedures in Section 303-01F.
54. Install the Air Cleaner. Follow the WSM procedures in Section 303-12F.
55. Install the Degas Bottle. Follow the WSM procedures in Section 303-03F.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUDinFOR
56. Install a new engine oil filter. Fill the engine with clean engine oil. Follow the WSM procedures
MISSING NUT
Section 303-01F.
57.Connect the battery ground cable. Follow the WSM procedures in Section 414-01.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 18 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
58. Pressurize the fuel system. Follow the WSM procedures in Section 310-00F.
59. Fill and bleed the engine cooling system. Follow the WSM procedures in Section 303-03F.
60. Install the front engine undershield. Follow the WSM procedures in Section 501-02.
61. Use the Powertrain Control Module (PCM) Misfire Monitor Profile Correction routine in the diagnostic
scan tool.
62. Road test the vehicle.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 19 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
MUSTANG GT 500 SERVICE PROCEDURE
NOTICE: For this Field Service Action (FSA), it is not necessary to remove the engine oil pan.
Follow technical instructions carefully.
NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign 		
material, including any material created while cleaning gasket surfaces, that enters
the oil passages, coolant passages or the oil pan, can cause engine failure.
1. Release the fuel system pressure. Follow the WSM procedures in Section 310-00C.
2. Disconnect the battery ground cable. Follow the WSM procedures in Section 414-01.
3. Drain the engine cooling system. Follow the WSM procedures in Section 303-03C.
4. Remove the Degas Bottle. Follow the WSM procedures in Section 303-03C.
5. Remove the Air Cleaner. Follow the WSM procedures in Section 303-12C.
6. Remove the RH valve cover. Follow the WSM procedures in Section 303-01C.
7. Remove the LH valve cover. Follow the WSM procedures in Section 303-01C.
8. Remove the Coolant Pump. Follow the WSM procedures in Section 303-03C.
9. Remove the Supercharger Belt Tensioner. Follow the WSM procedures in Section 303-05C.
10. Remove the Supercharger Belt Idler Pulleys. Follow the WSM procedures in Section 303-05C.
11. Remove the Accessory Drive Belt Tensioner. Follow the WSM procedures in Section 303-05C.
12. Remove the Accessory Drive Idler Pulley. Follow the WSM procedures in Section 303-05C.
13. Remove the Crankshaft Front Seal. Follow the WSM procedures in Section 303-01C.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 20 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
14. Detach the wiring harness retainers, remove the nut and the ground wire. See Figure 32
23121X
FIGURE 32
15. Secure the coolant hoses aside. See Figure 33.
STUD FOR
MISSING NUT
STUD
FOR
23121K
MISSING NUT
FIGURE 33
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 21 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
16. Remove the fasteners and position the generator aside. See Figure 34.
23121Y
FIGURE 34
17. Drain the engine oil. Remove and discard the engine oil filter. Follow the WSM procedures in
Section 303-01C.
18. Remove the nut, disconnect the ground cable, remove the nut, detach the wiring harness bracket		
from the oil pan stud bolt, disconnect the wiring harness electrical connectors and detach the wiring
harness retainers. See Figure 35.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
x3
STUD FOR
MISSING NUT
PLACE
COPY HERE
23121Z
FIGURE 35
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 22 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
NOTE: The fasteners differ in size, note the location of each fastener during removal.
19. Remove the four oil pan to engine front cover fasteners. See Figure 36.
x3
23121AA
FIGURE 36
NOTE: The fasteners differ in size, note the location of each fastener during removal.
20. Remove the bolts, stud bolts and engine front cover. See Figure 37.
x2
x8
STUD FOR
MISSING NUT
x5
STUD FOR
MISSING NUT
23121BB
FIGURE 37
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 23 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
21. Install new gaskets on the new engine front cover. See Figure 38.
23121CC
FIGURE 38
NOTICE: The Variable Camshaft Timing (VCT) variable force solenoid pins must be fully
depressed to avoid interference with the VCT valve tips when installing the engine front
cover. Failure to follow these instructions can result in damage to the engine.
NOTE: RH shown, LH similar
22. Fully depress the VCT variable force solenoid pins. See Figure 39.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
23121S
FIGURE 39
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 24 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
NOTICE: The new engine front cover must be installed and all fasteners final tightened within 5 		
minutes of applying the sealer. If this cannot be accomplished, install the new engine
front cover and tighten fasteners 6, 7, 8, 9, 10 and 11 to 71 lb-in (8 Nm) within 5 minutes
of applying the sealer. All of the fasteners must then be final tightened within 1 hour of
applying the sealer. If this time limit is exceeded, all sealant must be removed and the
sealing area cleaned. Failure to follow this procedure can cause future oil leakage
23. Using Motorcraft® Silicone Gasket and Sealant / TA-30 (WSE-M4G323-A4) apply 0.59 in (15 mm)
diameter drops of silicone gasket and sealant to the cylinder head-to-cylinder block joints.
See Figure 40.
15 mm
23121T
FIGURE 40
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 25 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
24. Install the new engine front cover and the fasteners. See Figure 41.
• Torque: Stage 1: Fasteners 1-15: 25 Nm (18 lb.ft).
• Torque: Stage 2: Fasteners 16-19: 10 Nm (89 lb.in).
• Torque: Stage 3: Fasteners 1-15: 60°.
• Torque: Stage 4: Fasteners 16-19: 45°.
x2
13
14
9
12
10
15
4
5
11
3
8
2
1
6
7
23121DD
FIGURE 41
25. Install the four oil pan to engine front cover fasteners. See Figure 42.
• Torque: Stage 1: 10 Nm (89 lb.in).
• Torque: Stage 2: 45°
4
1
STUD FOR
MISSING NUT
FIGURE 42
2
STUD FOR
MISSING NUT
3
STUD FOR
MISSING
23121FF NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 26 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
26. Attach the wiring harness retainers, connect the wiring harness electrical connectors, attach the wiring
harness bracket to the oil pan stud bolt, install the nut, install the ground cable and the nut.
See Figure 43.
• Torque: Oil pan nut: 14 Nm (124 lb.in).
• Torque: Ground cable nut: 48 Nm (35 lb.ft).
x3
23121Z
FIGURE 43
27. Install the generator and the fasteners. See Figure 44.
• Torque: 48 Nm (35 ft.in).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23121Y
FIGURE 44
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 27 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
28. Position back the coolant hoses See Figure 45.
23121K
FIGURE 45
29. Attach the wiring harness retainers and install the ground wire and nut. See Figure 46.
• Torque: 10 Nm (89 lb.in).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 46
STUD23121X
FOR
MISSING NUT
30. Install the new Crankshaft Front Seal. Follow the WSM procedures in Section 303-01C. PLACE COPY HERE
31. Install the Accessory Drive Idler Pulley. Follow the WSM procedures in Section 303-05C.PLACE COPY HERE
PLACE COPY HERE
32. Install the Accessory Drive Belt Tensioner. Follow the WSM procedures in Section 303-05C.
33. Install the Supercharger Belt Idler Pulleys. Follow the WSM procedures in Section 303-05C.
34. Install the Supercharger Belt Tensioner. Follow the WSM procedures in Section 303-05C.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
STUD FOR
MISSING NUT
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 28 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17
35. Install the Coolant Pump. Follow the WSM procedures in Section 303-03C.
36. Install the LH valve cover. Follow the WSM procedures in Section 303-01C.
37. Install the RH valve cover. Follow the WSM procedures in Section 303-01C.
38. Install the Air Cleaner. Follow the WSM procedures in Section 303-12C.
39. Install the Degas Bottle. Follow the WSM procedures in Section 303-03C.
40. Replace the oil filter and fill the engine with clean engine oil. Follow the WSM procedures in
Section 303-01C.
41. Connect the battery positive and ground cables. Follow the WSM procedures in Section 414-01.
42. Pressurize the fuel system. Follow the WSM procedures in Section 303-00C.
43. Fill and bleed the engine cooling system. Follow the WSM procedures in Section 303-03C.
44. Use the PCM Misfire Monitor Profile Correction routine in the diagnostic scan tool.
45. Road test the vehicle.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
September 2023
Customer Satisfaction Program(s): 23B17, 23B18, 23B19, 23B20, 23B25
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing one or more a no-charge Customer Satisfaction Program(s) for your vehicle with the VIN
shown above.
Why are you receiving
this notice?
Your vehicle may have one or more customer satisfaction program(s) open.
What is the effect?
Depending on which program(s) apply, the effect on your vehicle may
include oil/coolant leaks, unwanted noise from the front end and/or
unwanted noise from underneath the vehicle.
To find the specific program(s) information for your vehicle, you can check
service section of your FordPass app, visit the website below, or use the QR
code: https://www.ford.com/support/recalls
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to make repairs to your vehicle following the instructions
accompanying each applicable customer satisfaction program(s). Any
required repairs will be made free of charge (parts and labor) under the
terms of this program(s).
Any applicable program(s) related to this notification will be in effect until
September 30, 2024 regardless of mileage. Coverage is automatically
transferred to subsequent owners.
How long will it take?
The time required to repair your vehicle will vary depending on the
program(s) open on your vehicle.
What should you do?
Please call your dealer without delay to determine the applicable customer
satisfaction program(s) on your vehicle and to schedule a service
appointment for the repairs. Provide the dealer with your VIN, which is
printed near your name at the beginning of this letter, to inquire about the
open program(s).
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have these service actions completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have the actions
performed on a timely basis. Therefore, please have the service actions
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Program(s) through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Do you need a rental
vehicle?
If your dealer determines that the repairs will require your vehicle be kept
overnight, your dealer is authorized to provide a rental vehicle for your
© Copyright 2023 Ford Motor Company
personal transportation at no charge (except for fuel, insurance, and tax)
while your vehicle is at the dealership for repairs. Please see your dealer for
guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company