23B57

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 13, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 23B57
Certain 2022 and 2023 Model Year F-150 Battery Electric Vehicle (BEV)
High Voltage Battery Module Replacement and/or Battery Energy Control Module
(BECM) Software Update
PROGRAM TERMS
This program will be in effect through September 13, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
2022
Rouge Electric
Vehicle Center
October 14, 2021 through October 19, 2022
F-150 BEV
2023
Beginning June 10, 2022
US population of affected vehicles: 36,611. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: The list of affected VIN’s may be updated daily as vehicles are added to the program. End build
dates will be provided once they are established at the assembly plant.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS PROGRAM
Some of the affected vehicles may have high voltage battery modules that can cause Diagnostic
Trouble Code (DTC) P0B24 – Hybrid Battery Voltage Unstable to set causing a stop safely now
message to appear on the Instrument Panel Cluster (IPC) and the vehicles high voltage battery output
to be limited.
All vehicles will receive an update to the Battery Energy Control Module (BECM) software strategy
that detects if the high voltage battery experiences a voltage deviation and may enter the vehicle into
a reduced performance state. This updated software is available for dealers to update or will become
available as an Over the Air (OTA) update.
© Copyright 2023 Ford Motor Company
SERVICE ACTION
Vehicles with an affected high voltage battery module(s):
Ford Motor Company’s Customer Relationship Center (CRC) will be proactively reaching out to
owners of vehicles identified via connected vehicle data that have one or more high voltage battery
modules that are experiencing a voltage deviation. The CRC will offer aid in setting up a service
appointment. Owners may also choose to schedule their own service appointment. Dealers that are
contacted by the CRC or have a customer that has scheduled their own service appointment, are to
reach out to the SSSC for details on what battery module(s) is to be replaced. Once the appropriate
battery module(s) is replaced, dealers are to update the BECM software.
Vehicles without an affected high voltage battery module(s):
For vehicles that arrive at the dealership that do not have an affected battery module(s), dealers are
to update the BECM software.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
To assist vehicle owners to have this repair complete, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
o Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals
maybe authorized – see Rental Vehicles).
• Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
NOTE: Only vehicles without an affected high voltage battery module(s) are eligible for mobile repair
because only the software will be updated. All vehicles are eligible for pick-up and delivery.
OVER-THE-AIR (OTA) UPDATES (FORD POWER-UP / LINCOLN ENHANCE):
• In addition to you being able to update vehicles now using FDRS, Ford is planning to deploy
an OTA software update by mid-4th Quarter.
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the
Field Service Action (FSA) is still open (OASIS) and that the vehicle has not already received
the OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
the vehicle the FSA may still show as open)
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over the Air Update 60-Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS.)
OWNER NOTIFICATION MAILING SCHEDULE
Owners’ letters are expected to be mailed the week of September 25, 2023. Owners will be given the
option of installing the software update themselves, or they can have their dealer perform the service
for them.
© Copyright 2023 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• How to Enable Ford Power-Up
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 4
Customer Satisfaction Program 23B57
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• Vehicles without an affected high voltage battery module(s) have the following assessment
level.
- Mobile Reprogramming
• Vehicles with an affected high voltage battery module(s) have the following assessment level.
- Not a Mobile Service Repair
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: N/A.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on September 13, 2023.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 4
Customer Satisfaction Program 23B57
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September
13, 2023. Owner names and addresses will be available by October 13, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
For vehicles with an affected high voltage battery module(s), dealers are pre-approved for up to 15
days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar
amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part
replacement. Prior approval for more than 15 rental day(s) is required from the SSSC via the SSSC
Web Contact Site.
Rental is not approved for vehicles that only require a BECM software update.
TOWING
For vehicles with an affected high voltage battery module(s), if towing is required, dealers are
authorized to claim up to a maximum value of $250 to provide towing services for this program.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 4
Customer Satisfaction Program 23B57
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B57
▪ Customer Concern Code (CCC): D16 – HV Battery System Trouble
▪ Condition Code (CC): 42 – Does Not Operate Properly
▪ Causal Part Number: 10D672, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 4 of 4
Customer Satisfaction Program 23B57
CLAIMS PREPARATION AND SUBMISSION (CONTINUED)
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Refer to Electronic Field Communication - EFC12071 2023 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 23B57MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
• Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise
notified by the Company or as provided by state law, in addition to the dealer cost of the High
Voltage Battery Module. To claim the allowance, enter $330 as HANDLG in the Misc. Expense
area of the claim form.
• Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to
provide towing services for completing this program; only applies to vehicles with an affected
high voltage battery module(s). Submit on the same line as the repair.
o Program Code: 23B57
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $250.00
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23B57
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
MT23B57B
Up to 8.2
Hour(s)
MT23B57C
Up to 12.2
Hour(s)
23B57D
0.6 Hour(s)
23B57E
0.2 Hour(s)
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
23B57MM
0.5 Hours
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
23B57PP
0.5 Hours
Replace 1 affected High Voltage Battery Module
Replace 2 affected High Voltage Battery Modules
Update BECM Software
Time to contact the SSSC.
NOTE: This labor operation can only be claimed with
MT23B57B or MT23B57C
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 23B57
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: High Voltage Battery modules and Thermal Interface Material (TIM) will be proactively
ordered on the dealer’s behalf based on inventory availability. Parts will be delivered to
dealers prior to the start of the repair. The Thermal Interface Material must be claimed on the
RO or the claim may be rejected.
NOTE: If a damaged High Voltage Battery Module is delivered to your dealership, contact the
SSSC via a web contact for further instruction.
Order the Motorcraft® Yellow Prediluted Antifreeze/Coolant through normal order processing
channels. To guarantee the shortest delivery time, an emergency order for parts must be
placed.
Part Number
Description
VC-13DL-G
Motorcraft Yellow Prediluted Antifreeze/Coolant (Up to
15.9 Litters per vehicle)
Order
Quantity
Claim
Quantity
As Required
Thermal Interface Material (TIM) – Do not order, only
claim on the RO.
TA-38-B
0
2
NOTE: Ford will directly order 2 tubes of TIM per new
module which will be delivered to the dealership prior to
the start of the repair. Do not order TIM at this time.
Less than 4% of the affected vehicle population is expected to require one or more high voltage
battery modules needing to be replaced.
DEALER PRICE
For the latest prices, refer to DOES II.
HANDLING ALLOWANCE
An allowance of $330 per repair is being provided unless otherwise notified by the Company or as
provided by state law, in addition to the dealer cost of a high voltage battery module.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 23B57
PARTS RETENTION, RETURN, & SCRAPPING (CONTINUED)
For HV battery/array, refer to EFC12696 Electric Vehicle High Voltage Battery Packs and Array Kits
Part Retention & Return Process for Replacements Under Warranty, FSAs and Customer Pay. This
communication outlines the retention and return processes for Electrical Vehicle HV battery packs and
array kits. The process outlined in this communication applies to all Electrical Vehicle HV battery
packs and array kits from all Hybrid Electric and Battery Electric vehicles, and all repair types,
including Warranty, Field Service Actions, and customer-paid repairs.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
September 2023
Customer Satisfaction Program 23B57
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
Your vehicle has a Battery Energy Control Module (BECM) software strategy
that detects if your high voltage battery experiences a voltage deviation. If
that detection is triggered, your vehicle may enter into a reduced
performance state.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company would like to
update your vehicles BECM software to adjust the way the vehicle performs
if a voltage deviation is identified.
Ford has authorized your dealer to install the BECM software free of charge
(parts and labor) under the terms of this program.
Your vehicle is capable of Ford Power Up Software Updates. This software
is anticipated to be available via Ford Power Up Software Updates mid-4th
Quarter.
When Automatic Updates are turned ON (standard from the factory), the
software will be downloaded to your vehicle over a private wi-fi network or
through your vehicle’s modem through the cellular network. Before the
software will install you will have to schedule a day and time when you will
not need the vehicle for up to 90 minutes while the installation completes.
Note: Refer to ford.com/support for further information on your Ford Power
Up Software Updates system.
If you prefer to wait for the software to become available via Ford Power Up
Software Updates, should the software fail to load or install properly, Ford
has authorized your dealer to install the BECM software free of charge (parts
and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until September 13,
2024 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
© Copyright 2023 Ford Motor Company
How long will it take?
The time needed for this software installation via Ford Power Up Software
Updates is approximately 90 mins. If you prefer to go to your dealer for the
software update, the time needed for this repair is less than one-half day.
However, due to service scheduling requirements, your dealer may need
your vehicle for a longer period.
What should you do?
If you choose to have your dealer install this software, please call your
dealer to schedule a service appointment for Customer Satisfaction Program
23B57. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
For your convenience, when the software is available via Ford Power Up
Software Update capabilities, you should not need to take your vehicle to
your dealer unless you’re unable to successfully perform the update.
To complete this software update your vehicle will have to be parked with
the ignition off for a short period. Also, you will have to schedule (we suggest
overnight or during work hours) the software installation to ensure that you
will not need your vehicle during the update. You can check the progress of
the installation via the icons on the in-vehicle screen, the FordPass app, or
on the Owner’s website.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
© Copyright 2023 Ford Motor Company
Can we assist you
further?
(Continued)
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57
CERTAIN 2022 AND 2023 MODEL YEAR F-150 BATTERY ELECTRIC VEHICLES
(BEV) — BATTERY ENERGY CONTROL MODULE (BECM) SOFTWARE UPDATE
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic 		
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures 		
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BECM.
NOTE: After the programming of the BECM, the FDRS will automatically prompt you to update the
necessary modules based on the vehicles options and calibration levels. Follow the on-screen 		
instuctions to complete the update.
6. From the list on the RH side of the screen, select BECM - Battery Energy Control Module (BECM) 		
Software Update.
7. Click RUN. Follow all on-screen instructions carefully. Then, continue on next page.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57
NOTE: After the programming of the BECM, the FDRS will automatically prompt you to update the
necessary modules based on the vehicles options and calibration levels. Follow the on-screen 		
instructions to complete the update. You may be prompted to update one or more of the following 		
modules.
			
			
			
			
			
			
• Anti-lock Brake System (ABS) Module
• Electric All Drive Control Module (AWDCH or SOBDMB)
• Hybrid Powertrain Control Module (HPCM or SOBDMC)
• Powertrain Control Module (PCM)
• Secondary On-Board Diagnostic Control Module (SOBDM)
• Battery Charger Control Module or Generic Function Module 2 (BCCMB or GFM2)
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect 		
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.		
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause 		
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. 		
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57
CERTAIN 2022 AND 2023 MODEL YEAR F-150 BATTERY ELECTRIC VEHICLES
(BEV) — HIGH VOLTAGE BATTERY MODULE REPLACEMENT AND BATTERY
ENERGY CONTROL MODULE (BECM) SOFTWARE UPDATE
SERVICE PROCEDURE
IMPORTANT: Do not order service parts for this repair – Ford has pre-ordered the necessary module
service kit and the Thermal Interface Material (TIM), which will be shipped in advance. Note that coolant
will not be provided but should be replaced. See dealer bulletin for warranty claiming information.
NOTE: The kit will come with a new cold plate, a template for applying the TIM, 2 buss-bar cover caps, 		
4 terminal safety caps, and the replacement module. TIM material (TA-38-B paste) will be shipped
separately. Please ensure this paste is unopened and not expired before you attempt carrying
out the repair.
NOTE: DO NOT remove or lower the high voltage battery from the vehicle until all of the necessary parts 		
and tools (ESST’s) are in place to perform the repair.
NOTE: If a high voltage battery module is damaged, contact the Special Service Support Center (SSSC) 		
for further instructions.
1. Has the SSSC been contacted and did the SSSC provide which high voltage battery module(s) is to be
replaced?
					
					
					
Yes - Continue to the next step.
No - Contact the SSSC for further instruction.
2. Before performing any repairs, perform the Battery Health Report procedure using the Ford Diagnostic 		
and Repair System (FDRS). Confirm the cell/module(s) that the SSSC indicated needed to be replaced
is the minimum voltage cell/module compared to the other modules within the battery pack. Also, 		
confirm there are no other low cells in the battery pack (>0.030V lower than the median value).
NOTE: Ensure to document the FDRS Generated Target Voltage Code as it is necessary for balancing 		
the replacement module(s).
			 • Does the minimum cell/module from Battery Health Report match the cell/module the SSSC 		
		
directed you to replace?
					
					
Yes - Continue to the next step.
No - Contact the SSSC for further instruction.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57
NOTE: The FDRS Generated Target Voltage Code as it is necessary for balancing the replacement 		
module.
3. Have you documented the FDRS Generated Target Voltage Code for the battery module(s) that are to 		
be replaced?
			
			
			
Yes - Continue to the next step.
No - Re-run the FDRS Battery Health Report procedure and document the FDRS 		
Generated Target Voltage Code.
NOTE: The following procedure must be completed prior to the installation of a replacement high voltage 		
battery module directed by the Ford workshop manual. The replacement high voltage battery
modules and Midtronics xMB-9640 module balancer must be placed on a stable clean work area
with access to a AC wall power outlet.
4. Perform the high voltage battery module balancing. Follow the Workshop Manual (WSM) procedures in
Section 414-03A. Repeat this procedure for each module being replaced and then proceed to Step 5.
NOTE: Balancing of the new module should be performed in the crate (using the A804 cable) prior to 		
installation into the battery tray.
			
- If there is a problem establishing communication with the new module, confirm all 		
			
updates to the xMB have been performed.
			
- If there is still an issue, connect to a module in the battery that is not faulted to 			
		
confirm if it is an xMB issue or a module issue.
				
• If the xMB will still not connect, contact Midtronics (1-866-592-8052).
				
• If the xMB does connect to a known good module, reconnect to the new 		
				
module (in the crate) again and attempt to balance.
					
- If the xMB still cannot communicate with the new module contact the 		
					
SSSC for further instruction.
5. Replace the affected battery module and cold plate. Follow the WSM procedures in Section 414-03A.
NOTE: See Figures 1 and 2 (on Page 3) for reference on battery module pack positions.
6. Perform the Battery Energy Control Module (BECM) software update. Refer to the Technical 			
Instructions – Battery Energy Control Module (BECM) Software Update for further instruction.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 23B57
4P REGULAR RANGE
FIRST TIER
9
4P105
C
1
4P105
C
2
4P105
C
SECOND TIER
3
4P105
C
8
4P105
C
4
4P105
C
5
4P105
C
7
4P105
C
6
4P105
C
22820A
FIGURE 1
5P EXTENDED RANGE
FIRST TIER
9
5P35
B
1
5P115
A
2
5P115
A
3
5P115
A
4
5P115
A
5
5P115
A
STUD FOR
MISSING NUT
SECOND TIER
8
5P115
A
7
5P115
A
6
5P115
A
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
22820B
PLACE COPY HERE
FIGURE 2
PLACE COPY HERE
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returnedPLACE
to Ford,
COPY HERE
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2023
Ford Power-Up Software Updates
How to turn on Automatic Updates and Set a Recurring Schedule
Ford Power-Up software updates are downloaded and installed over-the-air using either an external WiFi or
FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, if
both of the following have been done on your vehicle:
1. Automatic Updates is turned ON.
2. A Recurring Schedule has been set.
We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle.
To set a recurring schedule:
1. Tap Settings on your vehicle's SYNC screen.
2. Choose System (or Software) Updates.
3. Press Schedule Updates (or Recurring Update Schedule).
Depending on your vehicle you will either:
4. Choose Schedule.
5. Choose your preferred days and times.
6. Press Save.
or
4. Select one of the Preset options OR Select Custom Schedule.
5. If Custom Schedule choose your preferred days (minimum of 2) and time.
6. Exit the screen (Schedule is auto saved).
To confirm Automatic Updates is turned ON:
1. Tap Settings on your vehicle's SYNC screen.
2. Choose System (or Software) Updates.
3. Confirm Automatic Updates is toggled to ON.
Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in
your FordPass® App. You can reschedule up to 2 mins before the update begins.
Important Notes:
• Ford Power-Up software updates are not deployed to all vehicles at the same time.
• If you choose to turn Automatic Updates OFF, you will not receive this software update unless you have
previously consented to all prior updates.
• To confirm that this recall is included in the software update and is available or successfully installed in
your vehicle, tap Settings on your vehicle’s SYNC screen, select System (or Software) Updates and
select Update Details to view the latest release notes. You will also get an Update Successful alert in
the message center of your FordPass® app.
If you are unsure if you have received the software update for this recall or have any questions regarding
software updates, please call our specially trained Software Update Customer Relationship Center at:
1-833-389-0848.
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 23B57
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B57 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B57
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B57
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle