23L01

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 18, 2023
TO:
All U.S. Ford Dealers
SUBJECT:
Special Field Action 23L01
Certain 2023 Model Year Mustang Vehicles with California Special Package
Floor Mat Shortage
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Mustang
2023
Flat Rock
January 24, 2023 through April 4, 2023
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the
assembly plant, and sold to customers with other carpeted floor mats than what were originally
ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website,
fordownershipcare.com to receive compensation for the difference between the floor mats received
and the floor mats expected. This service will be offered on all affected vehicles at no charge to the
vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner
will have an individual QR code in their owner letter to access the website. Alternatively, the owner
can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
ATTACHMENTS
• Administrative Information
• Owner Notification Letters
© Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 1
Special Field Action 23L01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 13, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September
13, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
• Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web
Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
October 2023
Special Field Action 23L01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a $150.00 credit for your vehicle with the VIN shown above.
What is the issue?
You paid for a vehicle with California Special Edition logo stitched floor mats
that were not available at the time of manufacture. The floor mats installed
in your vehicle do not have the California Special Edition logo stitching but
are otherwise the same premium floor mats intended for this vehicle.
What will Ford and
your dealer do?
Ford is providing a $150.00 reimbursement to customers who did not receive
the premium stitched floormats.
This offer will be in effect until September 30, 2024, regardless of mileage.
What should you do?
Please visit fordownershipcare.com to participate in the program. You can
register or scan the QR code below with your mobile device to start the claim
process. This letter lists a PIN you can use to access the reimbursement
website. Please keep this document until the process is complete.
What if you no longer
own this vehicle?
This program is only applicable to the original purchaser or lessee of the
vehicle, regardless of whether they still own the vehicle. You received this
notice because our records, which are based primarily on state registration
and title data, indicate you are the original owner.
If you are not the original owner of this vehicle and have their address,
please forward this letter to the original owner.
Can we assist you
further?
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
© Copyright 2023 Ford Motor Company
Can we assist you
further?
(Continued)
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
Personal
Identification
Number (PIN)
<1A2B3C4D>
QR code for direct
link to the
compensation
website:
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
© Copyright 2023 Ford Motor Company