PC984 2023 Front

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Transfer Case Range Sensor
Voluntary Service Campaign
Reference: PC984
Date: September 15, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
2023 Frontier (D41)
5,102
626
2023 Titan (A61)
2,155
474
SERVICE COMM
Activation date:
Stop Sale
In Effect
September 15, 2023
NO
*****Dealer Announcement*****
Nissan is conducting a service campaign on certain specific MY2023 Nissan Frontier and Titan vehicles
identified in Service Comm and National Service History – Open Campaigns. Due to a manufacturing
concern that has since been corrected, the 4WD system on affected vehicles may malfunction resulting in
disablement of the 4WD system and owners may notice warning messages and lamps illuminated of ATP,
4WD, ABS, VDC, AEB, RAB and others.
Dealers will remedy the vehicle by replacing the transfer case range sensor.
*****What Dealers Should Do*****
1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National
Service History – Open Campaigns I.D. PC984
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2.
If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should
inform the customer about the service campaign and communicate that the transfer case range
sensor will be replaced free of charge.
3.
Once remedied, dealers should submit the applicable warranty claim for the action performed so
it can be closed in Service Comm and release the vehicle to the customer.
Page 1 of 3
CAMPAIGN ID: PC984 | Original Document
***** Release Schedule *****
Parts
Parts are available and can be ordered via normal ordering process.
Part Number
32005-4JA1A
Description
Quantity
Transfer Case Range Sensor
1
NOTE: Parts replaced under this activity may be collected through the Nissan Part
Return Program. If a Part Return Required Notification is received by the dealer, it is
important for dealers to return parts applicable specifically to the VIN and repair order
identified.
NTB23-071
Repair
•
Owner
Notificatio
n
Nissan will notify the owners of potentially affected vehicles in October 2023.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open Campaigns
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary service campaign, which for any reason, enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this voluntary service campaign was part of a dealer trade, the letter
associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
Due to a manufacturing concern that has since been corrected, the 4WD system on affected
vehicles may malfunction.
Page 2 of 3
CAMPAIGN ID: PC984 | Original Document
Q.
What is the possible effect of the condition?
A.
It is possible the 4WD system on affected vehicles may malfunction resulting in disablement of the
4WD system and owners may notice warning messages and lamps illuminated of ATP, 4WD, ABS,
VDC, AEB, RAB and others.
Q.
What will be the corrective action?
A.
Dealers will remedy the vehicle by replacing the transfer case range sensor.
Q.
When will vehicle owners be notified?
A.
Nissan will notify the owners of potentially affected vehicles in October 2023.
Q.
Will I have to take my vehicle back to the selling dealer or contact a dealer?
A.
No, any authorized Nissan dealer is able to perform this service campaign.
Q.
What model year vehicles are involved?
A.
Model year 2023 Nissan Frontier vehicles manufactured from March 9, 2023 to May 19, 2023 and
Model Year 2023 Nissan Titan vehicles manufactured from March 14, 2023 to July 11, 2023.
Revision History:
Date
September 15, 2023
Announcement
Original
Purpose
New campaign announcement
Page 3 of 3
CAMPAIGN ID: PC984 | Original Document