23-NA-034
Service Bulletin Details
Public Details for: 23-NA-034
This technical bulletin provides repair information to correct a customer concern of radio software version y167 a?? Multiple updates for iok
Models from 2023
2023 CHEVROLET SILVERADO 1500 |
2023 CHEVROLET SUBURBAN |
2023 CHEVROLET SUBURBAN 1500 |
2023 CHEVROLET TAHOE |
2023 GMC SIERRA 1500 |
2023 GMC YUKON XL |
2023 GMC YUKON XL 1500 |
Models from 2022
2022 CHEVROLET SILVERADO 1500 |
2022 CHEVROLET SUBURBAN |
2022 CHEVROLET SUBURBAN 1500 |
2022 CHEVROLET TAHOE |
2022 GMC SIERRA 1500 |
2022 GMC YUKON XL |
Bulletin No.: Service Bulletin Date: 23-NA-034 September, 2023 TECHNICAL Subject: Radio Software Version Y167 – Multiple Updates for IOK This Service Bulletin is replacing PIT5976. Please discard all previous copies of PIT5976. Brand: Chevrolet GMC Model: Model Year: from to Silverado 1500 New (RPO J22, VIN Digit 5 = A / D) 2022 2022 Silverado 1500 2023 2023 Suburban 2022 2023 Tahoe 2022 2023 Sierra 1500 New (RPO J22, VIN Digit 5 = H / U) 2022 2022 Sierra 1500 2023 2023 Yukon Yukon XL 2022 2023 VIN: from to — - — Engine: Transmission: - — — Involved Region or Country United States, Canada, Mexico, Uzbekistan, Russia, Middle East, Argentina (Mercosur), Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay (West), Cadillac Korea (South Korea), Thailand (ASEAN), Australia/New Zealand Additional Options (RPOs) Equipped with RPO IOK Condition Some customers may comment on software related issues. Continuous improvement software updates are being released with improvements made in several areas. Cause The cause of the condition may be software anomalies. Correction A new radio software update has been released via an Over-the Air-Update, version Y168. Refer to bulletin 23–NA-118 for the newest Radio software. Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Y167 Most Notable Improvements Important: Improvements will vary by model, build configuration, system, and sales region. Not all vehicles have all features. Copyright 2023 General Motors LLC. All Rights Reserved. Most notable improvements contained in this release may include: A. Radio: • AM or FM station stuck for an ignition cycle • No rear view camera • After performing a factory reset the physical Home button might not work • Intermittent XM unavailable message • Intermittent no audio at startup • The volume bar pop-up screen might not show when adjusting the volume • Voice recognition might not work Page 2 September, 2023 • When trying to sign in with a GM account the sign in through Mobil App does not work • Latitude gauge goes up and down • Tune knob might not change channels • Customer is unable to add XM favorites • Voice volumes will not change, only audio volume does • The Now Playing screen might not show the station number of the channel playing • When changing Favorite pages, the > button does not highlight when pressed • When trying to log in with a MyGMC account, there is no error if the email format is incorrect • In the towing app the wrong vehicle type is shown • Intermittently there will be no audio • Buckle to Drive might always be on • Intermittent rebooting with Device is Starting message • XM favorite channels jump when using the SWC • Improve readability of MyBrand application • XM can only play one channel, the rest show Unavailable in the browse list • XM favorites are greyed out • Invisible Trailer View Not Functioning • When adding a new user there may be multiple blank screen B. Phone: • CarPlay might stop after ending a call • When switching audio from Bluetooth to USB the Bluetooth audio might continue Bulletin No.: 23-NA-034 • The Add Phone button might not work • When making a call, the Search Contacts screen might come up instead of the keypad • Android Auto screen slow at launch • The First to Connect setting might not save after an ignition cycle • CarPlay would not launch • Contacts still show after clearing phone numbers • After shutting the vehicle off the Handset button for moving an active call is not highlighted • Phone calls might have audio echo on the other end of the call (not in vehicle) • Phone projection may not connect • CarPlay might be slow to launch C. IPC: • The incorrect language might show on the DIC • Dyno Page graph not updating while idling • V-mode shown in Drive mode of non-Cadillac vehicles • In the Drive Mode pages there is Z-mode when it shouldn't be • The sound for the turn signals is out of sync with the cluster indicators • Intermittently "Turn your vehicle on" shows on ICS even with vehicle on D. OTA: • An Over-The-Air update might take a power cycle to complete • There is a black screen if the back button is pressed while performing an update Version 4 Modified Released March 08, 2023 Revised March 22, 2023 – Removed 2022 Silverado/Sierra 1500 RPO J21 Models Revised May 15, 2023 – Updated Correction Section. Revised September 14, 2023 – Updated to change Correction, remove Service Procedure and Warranty Information. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION