Circular 34N4

Service Action
Code: 34N4
Subject
Document History
Affected Vehicles
Manual Transmission Shift Knob
Date
10/05/2023
Summary
Original publication
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
USA
CAN
CAN
2022
2022
2022
2022
2023
2023
2023
2023
GOLF GTI
GOLF R
GOLF GTI
GOLF R
Vehicle
Count
3,505
647
621
341
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
In certain vehicles equipped with a manual transmission, the shift knob could become detached
during use. If this happens, the shift knob can be replaced immediately and this issue does not
affect the drivability of the vehicle. The gears can continue to be selected as normal.
Replace the shift knob with an improved version.
On or about October 05, 2023, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in October 2023. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on October 05, 2028. Repairs must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 1 of 9
Parts Information
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
01
1
5H1-711-113-J OYN
GEARSHIFT
02
1
5H1-711-113-H QOV
GEARSHIFT
All
1
N -102-555-01
CLIP
Ordering Method
Free Order
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 2 of 9
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
34N4
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria 01 and 02 - Mark GEARSHIFT* as causal part
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
3404 19 00
20
Gearshift lever knob remove+reinstall
PARTS
Criteria I.D.
Quantity
Part Number
Description
1.00
5H1711113J OYN
GEARSHIFT*
1.00
N 10255501
CLAMP
02
LABOR
Labor Op
Time Units
Description
3404 19 00
20
Gearshift lever knob remove+reinstall
PARTS
Quantity
Part Number
Description
1.00
5H1711113H QOV
GEARSHIFT*
1.00
N 10255501
CLAMP
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 3 of 9
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 34N4 - Manual Transmission Shift Knob
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2022-2023 model year Volkswagen vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?
In certain vehicles equipped with a manual transmission, the shift knob could become
detached during use. If this happens, the shift knob can be replaced immediately and
this issue does not affect the drivability of the vehicle. The gears can continue to be
selected as normal.
What will we do?
Your authorized Volkswagen dealer will replace the shift knob with an improved
version. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until October 05, 2028.
If you wish to have this service performed after that date, your dealer’s normal costs
associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 4 of 9
Customer Letter Example (CANADA)




This notice applies to your vehicle:   , 
Subject: Service Action 34N4 - Manual Transmission Shift Knob
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2022-2023 model year Volkswagen vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?
In certain vehicles equipped with a manual transmission, the shift knob could become
detached during use. If this happens, the shift knob can be replaced immediately and
this issue does not affect the drivability of the vehicle. The gears can continue to be
selected as normal.
What will we do?
Your authorized Volkswagen dealer will replace the shift knob with an improved
version. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until October 05, 2028.
If you wish to have this service performed after that date, your dealer’s normal costs
associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 5 of 9
Repair Overview
•
Replacement of the gearshift knob and boot
assembly
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Hose Clip Pliers
Wedge Set
-VAS1275A-
-T10383-
(or equivalent)
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 6 of 9
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
•
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 7 of 9
Section B – Repair Procedure
Removing
•
Pry up the shift lever boot <1> carefully from
the center console using the Wedge Set
-T10383/1- .
•
Lift the rear section of the shift lever boot first.
•
Roll the selector lever boot up over the
gearshift knob .
•
Open the clamp  and remove
the gearshift lever knob with the shift lever
boot.
•
Replace the gearshift knob.
Installing
•
Install in reverse order of removal while
noting the following:
•
Press the gearshift knob and the dust
protector all the way on the gearshift lever.
•
Secure the gearshift knob using the clamp
 on the gearshift lever. Use
Hose Clip Pliers -V.A.G 1275A- to do this.
•
Secure the boot back to the center console.
•
Verify correct fit and operation.
Criteria
Part Number
Part
Description
01
5H1-711-113-J OYN
Golf R Gearshift
02
5H1-711-113-H QOV
GTI Gearshift
All
N -102-555-01
Clip
•
Proceed to section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 8 of 9
Section C – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D
Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 9 of 9