A3923562059057_6

Technical Service Bulletin
39 quattro Ultra vibrations or binding in tight turns
39 23 56 2059057/6 October 9, 2023. Supersedes Technical Service Bulletin Group 39 number 22-49 dated
November 2, 2022, for reasons listed below.
Model(s)
Year
A4, and A4
allroad
2017 – 2023
VIN Range
Vehicle-Specific Equipment
All
Quattro Ultra
S4, A5, A5
Cabriolet, A5
Sportback, S5,
2018 – 2023
S5 Cabriolet, S5
Sportback, RS 5,
Q5, and SQ5
A6, and A7
2019 – 2023
A6 allroad, S6,
S7, and Q5 e
quattro
2020 – 2023
RS 5 Sportback,
R 6 Avant, RS 7,
SQ5 Sportback, 2021 – 2023
and SQ5
Sportback
A7 e quattro
2021 – 2022
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised Service (Updated Note)
Revised Warranty Table (Updated Labor Operations, and TU)
5
10/04/2022
Revised header (Added Model Years 2022 and 2023)
4
07/17/2021
Revised header (Added Model Years 2020 and 2021)
Customer states:
• Noises from the drive train when pulling away quickly from a stop with the wheels turned.
OR
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• Vibrations, humming, droning, or rubbing when fully turning the steering wheel in the vehicle interior and/or the
rear seats can be heard and felt.
Workshop findings:
• The customer statement(s) can be reproduced.
Or
• The noise can be reproduced and assigned to the all-wheel-drive clutch, propeller shaft, or rear differential.
And
• There are no DTCs stored in the transmission control module (TCM), J217 (address word 002), or in the allwheel-drive control module, J492 (address word 0022).
Please review the audio/video example below:
https://audiexternal.kzoplatform.com/player/medium/1649451546427004456
(Figure 1)
The video is also attached to this TSB under the attachments tab
in the workshop manual.
Figure 1. The QR code for the
supporting video.
Technical Background
Due to the different speeds between the front axle differential and the rear final drive, very tight cornering and
closed four-wheel-drive clutch 1 can lead to varying degrees of humming, drumming, vibrations or binding.
Production Solution
Not applicable.
Service
Try to reproduce the customer concern so that it can be clearly assigned to this Technical Service Bulletin.
Complete the repair in the following order:
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Check the vehicle repair history to see if this TSB has already been performed and has been driven at least 60
miles since the repair was performed. If it has not already been performed, continue to step 2. If it has been
performed and has been driven at least 60 miles, skip to step 16.
2. Ensure that the S-Tronic transmission/manual transmission is at operating temperature.
3. Using ODIS Guided Functions, All-Wheel Drive Electronics (address 0022) >> Control Module Functions >>
Measured Values. Read all of the measured values and upload the diagnosis log to GFF Paperless.
4. Complete drain the ATF of the four-wheel-drive clutch 1 and catch it.
5. Please document and take photos of the ATF quality and upload them into DOC_IT with the repair order,
before disposing of the ATF properly. Photos should:
• Have a date stamp and VIN reference.
• Be taken in focus and with sufficient light.
6. Fill in the new ATF according to the repair manual (part number G 055 515 A2) and then set the ATF level
according to the repair manual reusing sealing bolts.
7. Drive the vehicle to obtain operating temperature of the transmission again.
8. Let the vehicle cool down 30 minutes or longer.
9. Drive the vehicle to obtain the operating temperature of the transmission again.
10.Drain the ATF of four-wheel-drive clutch 1 again completely and dispose of the ATF properly.
11.Fill in the new ATF according to the repair manual (Part number G055 515 A2) and then set the ATF level
according to the repair manual, replacing the sealing bolts this time.
12.Drive the vehicle to obtain the operating temperature of the transmission again.
13.Let the vehicle cool down for 30 minutes or longer.
14.Perform the basic setting “Reset learnt values for oil ageing” using ODIS Guided Functions or Self Diagnosis,
All-Wheel Drive Electronics (address 0022) >> Control Module Functions >> Basic Settings >> Reset learnt
values for oil ageing.
15.Test drive to confirm normal operations.
The condition may take up to 60 miles of running before it is corrected.
16. If the condition is repaired, then release the vehicle to the customer and skip steps 17 and 18.
17. If the condition is still present after the oil change procedure has been performed and 60 miles have been
driven, then replace the All-Wheel Drive Clutch as per the Elsa repair manual.
18. Finish the repair by using ODIS Guided Functions, All-Wheel Drive Electronics (address 0022) >> Control
Module Functions >> Replace control module.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
3960
Damage Code:
0020
Labor and Diagnostic Time for oil change procedure (Steps 1-16). Only claim if actually
performed and documented.
Labor Operations:
Diagnostic Time:
Remove and install rear damping pan
1082 19XX
See SRT with
associated operations
Replace oil procedure per TSB
0157 5599
30 TU
Check the oil for the four-wheel-drive
clutch (and document quality)
0157 0199
10 TU
Replace oil procedure per TSB
0157 5699
30 TU
GFF
0150 0000
Time stated on the
diagnostic protocol
(Max 60 TU)
Extended Road Test
0121 0199
Up to 60 TU
Labor and Diagnostic Time for replacing the All-Wheel Drive Clutch (Steps 17 -18). Only claim if
actually performed and documented.
Labor Operations:
Diagnostic Time:
Remove and install Propeller Shaft
3902 19XX
See SRT with
associated operations
AWD clutch unit remove + reinstall
3960 1950
See SRT with
associated operations
AWD clutch unit replace
3960 5550
See SRT with
associated operations
GFF
0150 0000
Time stated on the
diagnostic protocol
(Max 60 TU)
Road test after service procedure
0121 0004
10 TU
As per TSB 2059057/6
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Required Parts and Tools
Parts for Oil Change Procedure (Steps 1-16) Only claim if actually performed and documented.
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description
Quantity
G 055515A2 Transfer box gear oil (ATF)
02
N 90281802
Seal Bolt (combination)
02
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual
See ETKA/ELSA
Parts for replacing the All-Wheel Drive Clutch (Steps 17 -18). Only claim if actually performed and
documented.
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
Order to VIN
Four Wheel Coupling
01
N 91239202
Bolt Hexagon socket flat head bolt M8 x 100
01
N 10739501
Bolt Hexagon socket flat head bolt M8 x 70
03
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair
Manual
See ETKA/ELSA
Additional Information
All parts and service references provided in this TSB (2059057) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.