A5723162071691_1
Service Bulletin Details
Public Details for: A5723162071691_1
This bulletin requests that technicians create a pending service solution record in the pending service solution database when the keyless entry does not work during remote start.
- 2024 -
Models from 2024
Technical Service Bulletin 57 PSS Keyless Entry Does Not Work During Remote Start 57 23 16 2071691/1 October 9, 2023. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, S7, R S7, A8, S8, Q5, Q5 e-quattro, SQ5, SQ5 Sportback, Q7, SQ7, and RS Q8 2024 All Not Applicable Condition This bulletin applies to 2024 vehicles with remote start via the myAudi application. Customer States: • Keyless entry does not work if the vehicle was started remotely using the myAudi app. • Keyless rear hatch operation is not affected. • The concern is only present while the engine is running (max. 10 minutes) after initiating a remote start. • The vehicle can be unlocked using the Key Fob at any time. Workshop Findings: • The concern as described can be reproduced. • No DTCs stored. Technical Background There are functional issues during the engine run time (10 minutes) when the vehicle is started remotely using the remote start function via myAudi. Production Solution Not applicable. © 2023 Audi of America, Inc. Page 1 of 2 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Explain to the customer that a solution is expected to be available by the end of the first quarter of 2024 (subject to change) and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service). Tip: During remote start engine run time the doors can still be unlocked using the Key Fob or the buttons inside the vehicle. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All part and service references provided in this TSB (2071691) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2023 Audi of America, Inc. Page 2 of 2 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.